Stayed at Hard Rock Hotel Penang for one night on the occasion of my Girlfriend's birthday.
Popped into the Hard Rock Cafe for our lunch while we waited for our room to be ready. Although the Cafe is much smaller than others we have visited, the staff were very friendly and welcoming. Food was excellent -The twisted mac & cheese was much better than in KL.
Upon check-in,We were pleasantly surprised that the hotel had noted that this was a special occasion; Especially as the booking was made some time ago and not directly with them..
They kindly gave us an upgrade to a sea-view room, and they had even left a small birthday cake in the room for my partner. This was very much appreciated !
The room was spacious and clean. The bed was big and comfortable and the air-con worked perfectly. The bathroom had a big tub and also a great rain shower.Basic toiletries provided. Room had a balcony with a good view. Small refrigerator in the room stocked with drinks.
A DVD player was provided, and a Hifi with an iphone dock (sadly only for the older iphone 4).
The TV on the wall was playing up a bit. The remote was controlling some kind of IPTV box underneath and the volume function wasn't working.
The pool areas were nice, and we managed to have an enjoyable swim and a beer at the swim-up bar in the 'calm-before-the-storm-period' between one set of noisy kids checking out and another checking in... followed by a stroll along the beach - superb.
Hard Rock Hotel Penang definitely has some of the most friendly and attentive staff that I have experienced at any hotel. Top marks to all of them.Excellent job!......However, a friendly note to the outside Rock Shop staff: You do not need to describe in such detail every single item that we touch or merely glance at ... Let people browse,we can see what it is and if we like it then we will buy it. :)
Sad to say that the breakfast buffet was sub-standard. Err...Dry minced beef with garden peas in it (??!!) and no decent pastries. Room service food was excellent.
The Hard Rock franchise has suffered an identity crisis over the past few years, trying to cater for both families and the party crowd at the same time.... (HRC KL ceased being the best place to drink & party when they decked it out in red plastic like a McDonalds , started handing out balloon animals and letting noisy kids run around unsupervised).
This Hard Rock Hotel is no different. There were so many noisy & uncontrolled kids running around everywhere that it often seemed more like Fraggle Rock than Hard Rock.
Although I can understand that the family theme-park-crowd bring the money in, there really should be areas where adults and couples can get away from this racket, listen to some good music and enjoy a drink (eg: bar areas, chill-out areas)....
Consideration should also be given to allocating rooms to families with small kids next to other families with small kids ...I can assure you that nothing kills the Rock 'n' Rolling more than having a room with a connecting door to a room occupied by a family with screaming kids, or an apparent herd of elephants stampeding in the room above!!
We liked it here for a short stay. We loved the attentiveness off the staff and the thoughtfulness of the birthday gesture. We would definitely consider coming here again one day, especially if a few kid-free zones were introduced.
- Official Description (provided by the hotel):
- Located at the famous Batu Ferringhi Beach in Penang, Hard Rock Hotel Penang is a trendy hotel that sets itself apart from the conventional beach resort; blending rich music culture, contemporary design, and family friendly facilities. The 6-storey hotel boasts 250 rockin' rooms and suites, most of which feature beach frontage. The modern structure is completed with tastefully furnished bedrooms such as sensual guest bathrooms, Sleep Like a Rock(R) signature bed and modern in-room amenities. All rooms are fully equipped with DVD/CD players, 32-inch LCD TVs, iPod docking stations, complimentary Wi-Fi and wired connectivity and an interactive IPTV system. At the Hard Rock Hotel Penang, we serve rockin' food that is suitable for everyone; authentic American cuisine at the world famous Hard Rock Cafe, delicious Italian food at the Pizzeria and Asian and International cuisine at The Starz Diner. Hard Rock Hotel Penang features the largest free-form pool in Northern Malaysian. With a large play area, the pool is a hit with children. We provide facilities for everyone and plethora of fun activities and entertainment all day. Modern, non-traditional design and cutting-edge technology permeates Hard Rock's extensive indoor/outdoor meeting and event space. Anything from intimate private meetings in Penang to spectacular banquets that seats up to 300 guests, Hard Rock Hotel Penang provides extreme Rock Star service to ensure you a rockin' event success. ... more less
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- Also Known As:
- Hard Rock Hotel Penang Batu Ferringhi