I have four young children traveling with me (age 9 and below) and wanted to be sure before our trip happened, that we had the right rooms for my family and my in-laws who preferred quieter rooms. The great service started from the moment I enquired with the hotel on my reservations and put in my requests of having connecting rooms in a quieter area so that my kids could take their naps and Patrice Chan never failed to reply my emails with great advice (connecting Lagoon rooms are closer to the center of the building but he gave me an option if I'd like to have the rooms nearer to the kids pool or Hard Rock Cafe). So, I'd just have to pass on this useful tip - rooms in the right wing are closer to the kids pool, i.e. you have to walk less to the pool and the kids club (which is complimentary!).
If you plan to chill just at the hotel, like us, the Lagoon rooms are great because the pool is just right outside your doorstep. Although a little noisy during the day, it's nice to lounge at the balcony and see the world go by/ monitor your kids from the patio. Bring your own floaties (rental starts at RM10 per day) like us, and you will have a great time floating or transporting dry towels/ toys/ camera like us, in our inflatable boat, across the lagoon to other parts of the pool. Our rooms were near the lounge but luckily they offer great music that ends no later than 11pm each night. Anyway, I found out we were all too tired with the activities during the day that we slept soundly even with the music.
The hotel was running on full house during the weekend we were there, but the quality of the food, service in the restaurants and staff were top notch. Pizza, pasta from Pizzeria were tasty and the trick is to put in your order and gather up everyone else for showers/ drying up whilst the staff set the tables. Breakfast offered a wide range of local and international dishes and they were topped up quickly once the serving was running low.
Everyone were friendly, helpful and comes with a 'can-do' attitude. Hotel was smart to provide pool bands and beach towels in the room, upon check-in which was great as we don't need to get our bearings right and pick up those towels before jumping right into the pool!
The beach was clean, but we were told there were jellyfish in the sea. Despite that - we have the sand pool in the hotel anyway - we had a good time jet-skiing, para-sailing, horse-riding along the beach.
I tried the Rock Spa and therapist Mary did a good job. I told her to focus on my neck which she did but did an equally good job everywhere else. She forewarned me that my muscles might ache a little the next day and asked for my preference if I'd like my neck to be cracked. I appreciated that, than having caught off guard with a sudden twist even though I enjoy that experience. My only complaint was the RM50 surcharge to use an air-conditioned room (versus the outdoor cabana).
Lastly, the 3 slides in the hotel provided a lot of fun for ages from 2 - 64. Manageable with no age/ weight limit, no ban of swimming rings (the kids used them to speed up the descend) and life guards always on duty, it was the best entertainment.
We look forward to returning in the near future. Thanks Hard Rock for a rocking good time!
- Official Description (provided by the hotel):
- Located at the famous Batu Ferringhi Beach in Penang, Hard Rock Hotel Penang is a trendy hotel that sets itself apart from the conventional beach resort; blending rich music culture, contemporary design, and family friendly facilities. The 6-storey hotel boasts 250 rockin' rooms and suites, most of which feature beach frontage. The modern structure is completed with tastefully furnished bedrooms such as sensual guest bathrooms, Sleep Like a Rock(R) signature bed and modern in-room amenities. All rooms are fully equipped with DVD/CD players, 32-inch LCD TVs, iPod docking stations, complimentary Wi-Fi and wired connectivity and an interactive IPTV system. At the Hard Rock Hotel Penang, we serve rockin' food that is suitable for everyone; authentic American cuisine at the world famous Hard Rock Cafe, delicious Italian food at the Pizzeria and Asian and International cuisine at The Starz Diner. Hard Rock Hotel Penang features the largest free-form pool in Northern Malaysian. With a large play area, the pool is a hit with children. We provide facilities for everyone and plethora of fun activities and entertainment all day. Modern, non-traditional design and cutting-edge technology permeates Hard Rock's extensive indoor/outdoor meeting and event space. Anything from intimate private meetings in Penang to spectacular banquets that seats up to 300 guests, Hard Rock Hotel Penang provides extreme Rock Star service to ensure you a rockin' event success. ... more less
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- Also Known As:
- Hard Rock Hotel Penang Batu Ferringhi