Came to this hotel for a 2-night resort stay. The service is generally very good with their staff going out their way to make the stay comfortable. Service as they may provide, it did seem at times that they are a bit exhausted for their effort. Didn't have that "Hard Rock" service feel, more of a typical unexceptional service feel.
The rooms were of a decent-size with comfortable beds and tea-and-coffee facilities. Despite earlier reviews that it can get a bit boisterous at night when the band get going, the double-glazed (I think) balcony doors did a good job insulating the music outside. I suspect the previous reviewer had left the balcony doors opened to hear the waves, thus the music became an issue.
I have a minor gripe over the shower facilities. It can get quite irritating when it is difficult to fix the shower at a certain temperature. It came to a point where it was either too hot or too cold. Clearly the plumbing's a bit aged to have this issue.
The swimming pools have three water slides and a water playground. It kept my girl engaged for a few hours.
Security-wise, the hotel had enough alert staff around and a restricted lift access system to give the guests a peace-of-mind during their stay there.
Another gripe about the hotel is that it is a bit far from the night markets, despite the hotel guide stating that its a 5-min walk. Realistically it was about 10-12 min walk, more hazardous when done at night. Not recommended for families. Didn't try to take the public bus as I wasn't sure how regular it would be.
Overall, it was a good stay.
- Official Description (provided by the hotel):
- Hard Rock Hotel Penang is a luxury resort situated along the famous beaches of Batu Ferringhi. Located in the Pearl of Orient, Hard Rock Hotel Penang is iconic, bringing the multicultural Penang to new heights with its authentic Hard Rock experience. This hip and trendy resort in Penang is suitable for families, couples and singles for their relaxing accommodation in Penang. With a total of 250 guestrooms, there is nowhere more luxurious than Hard Rock Hotel Penang to spend your holiday. With a contemporary feel, all rooms are well-designed with guests in mind. With Wi-Fi connections, iPod docking stations and 32-inch LCD screen TVs, you can stay connected with your loved ones and be entertained 24 hours. For dining in Penang, Hard Rock is synonymous with music, good fun and entertainment …… and Hard Rock Hotel Penang offers a plethora of options to entertain all and to have fun! Anything from intimate private meetings in Penang to spectacular banquets for up to 300 guests, meeting planners will receive extreme Rock Star service and an event everyone will be talking about. The walls in the Hard Rock Hotel Penang are adorned with images, and over 550 pieces of authentic memorabilia and icons reflecting the revolution that changed the face of music, fashion and arts. It's a celebration of popular culture from the 50's through the new millennium. Its fun atmosphere and clean, modern lines make this the ultimate rock retreat for all! Come to Hard Rock Hotel Penang and feel like a star! It is all about the experience. ... more less
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- Also Known As:
- Hard Rock Hotel Penang Batu Ferringhi