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“simply awesome!!” 5 of 5 stars
Review of Hard Rock Hotel Penang

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Hard Rock Hotel Penang
4.5 of 5 Hotel   |   Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia   |  
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Ranked #3 of 12 Hotels in Batu Ferringhi
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“simply awesome!!”
5 of 5 stars Reviewed April 3, 2013

there is nothing to complain about this lovely luxurious hotel. the live band at hard rock cafe is definitely not to be missed. tip top cleanliness, excellent service, super'licious food, great entertainment... i was just truly pampered staying at hard rock.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,481 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (487)
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Kuala Lumpur
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 2, 2013 via mobile

This is an overdue post, but I was definitely not dissapointed with my stay there. The hotel was really beautiful, and a definite must stat for those who love the Hard Rock franchise.
We stayed at the Deluxe Seafacing room, very good view and the staffs are really friendly.
Everything about the hotel is wonderful and there were activities going on round the clock. Kids would definitely enjoy the huge water slide at the pool.
We had a good time at the cafe of course with good live band playing every night.
I particularly appreciate the wonderfully decorated walls with nice memorabilia of rock stars and cool posters on the wall.
I would definitely return to the hotel again, however the room prices are slightly on the high side.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Singapore
1 review
5 of 5 stars Reviewed April 1, 2013

We had a wonderful time at Hard rock Hotel. The facilities are good and the staff are friendly. the room is also well clean and my daughter really enjoyed her time swimming by the pool. Would recommend it to my friends and family.

Room Tip: Choose the sea view rooms .
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
158 reviews 158 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed April 1, 2013

Almost the exact same words I'd give on their survey form:

"-Wardrobe doors were damaged.
-Underside of bed linen turned black with moist. (how long does it take for fabric to turn black?)
-Hanger knob behind bathroom door is loose and not usable.
-Additional order to my inroom dinner was missed out entirely.
I'm usually not this picky and forgiving. But having paid this price and the reputation coming with the brand,I felt stupid to have paid this much to stay.
The only saving grace is the constant smile on the staff."

The concierge was obviously understaffed on a Sunday afternoon. Knowing that it was going to be a Sunday,during a long weekend holiday that coincided with school holiday week,I was left standing there with trolleys of unguarded luggage for a good 5-10 minutes watching the frantic concierge boys (2) trying to command traffic and calm tourists. This only shows one thing - the management is made up of highly paid idiots who never come in to work on Sundays.

The floor in the lift is constantly wet from pool-goers. The same puddle was there from the moment I left to stroll down the night market - dine at a nearby restaurant - got a foot massage - walk back, and it's still there. This only shows one thing - the lift has some very serious ventilation problem. The lift is shield with full glass panels. Even if the housekeeping was so lazy and thought the puddles would be vapourised by the Sun shining through, why didn't they?!

BUT the hotel was not all bad and no good.

The activities at the pool was excellent,though we did not take part but we had some viewing from our balcony and it was fascinating for kids. Family with young kids would love the programs.

I am really surprised by the thoughtfulness during check-in when a pair of thirst-quenching OJ was quickly presented to us at the counter while another staff process our booking. When I "reminded" for a smoking room,I was quickly reassured with a smile and "it's been taken care of Sir." One of the handful I had received in Asia.
When our room was found not ready, we were directed to the Starz Diner for a complimentary quick bite while we wait. Not so much of the freebies,but someone definitely had empathize the hunger and tiredness in arriving guests. Very well done.
The barmen at The Shack (pool bar) were really friendly and appropriately chatty. They know when to talk to you and when to walk away, which I was very much impressed. That is professional PR skills, which certainly not what I would expect to see at a pool bar named "The Shack" with an arrow through the heart...

On the footnote, although there is a local minimart just across the road and opposite the hotel,there is zilt activity within 500-700m radius. Shops around have mainly went kaput. The night market extends from Park Royal onwards. FYI.

Beach: Just at the entrance to it from the hotel, you would be warmly welcomed by the "touter" even before you could set foot on the sands. As you wave,they could recite to you an extensive list of services they could offer, from horseback riding to a back rub.

Hotel Food: Legendary 10oz burger - Overcooked. Char Kway Teow - Tasted more beansprouts than noodles and tasteless. Mee Goreng and American Breakfast - Good and Passable. Continental Breakfast - breads were cold.

Spa: We were quoted RM170 for the "Rock Massage" or likewise. A 60mins thing. But was told "Sir,it will be done outdoor with no privacy.We can arrange indoor with more privacy for RM50 more". I thank her and went out for a foot massage. I paid RM25, 60 mins.

Shower: EVERY morning I had to play the game of "Who Is Faster Than The Showerhead?" with the bathroom, avoiding the cold water pouring onto my head while reaching out to the knob in the claustrophobic shower room. Whoever designed it should be hung.

Taxis: A short trip within Batu Ferringhi is RM10 (occasionally quoted RM12-15). To the city is between RM30-40. It almost impossible to get a cab at nightfall even with money. It's slaughtering time. Twitch a bit and you'd asked to "you might as well walk Sir" at Holiday Inn, and "Sir, no cab will come into the hotel driveway.It's better you walk" at Park Royal. Yes,I bear grudges.

I would like to share a joke with you. When we ordered the "Legendary" 10oz Burger, we thought it was a typo error when it read "One onion ring". When the burger arrived and we search for the onion rings, we found "one onion ring" in the burger. It, could be the legendary factor.

WIFI password: hrhp23298

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 31, 2013

We spent a good holiday at the Hard Rock. The service was excellent. Food was OK but not special. The pool was very crowded during the day - this is very much a family resort and the pool caters to kids. If you want a quiet room, get one on an upper floor or on west end of the pool away from the slides. If you are a guitar player the "Picks" program lets you borrow a Fender guitar or bass for your room. They come with a floor-board amp modeller and headphones. The program is new so the guitars are too!

Room Tip: If you want a quiet room, get one on an upper floor or on west end of the pool away from the slides...
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 31, 2013

Our stay at the Hard Rock Hotel was great. The rooms were great, everything you would assume of a resort. The beach was beautiful with jet ski and parasailing, the pool was very nice, everything was great. As with many Hard Rock functions though, the service was a little bit spotty. There was some miscommunication when we arrived which caused some confusion, but other than that, things were good. The PICKS program was awesome. They let us borrow a Telecaster and a Custom J-Bass in our rooms along with an effects pedal and some headphones. We had a great time and if you're into the whole Hard Rock experience, I definitely recommend this hotel.

Room Tip: The poolside rooms (They might be called Lagoon View, not sure) look very nice but are not very priv...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 29, 2013

We recently stayed at the Hard Rock in Penang in a hillside view room and have to say we found it pretty average. This is sadly going to sound like a Carl Pilkington review. The hillside view is pretty poor as you have to see over the reataurant roof, air conditioning units and around the adjacent hotel to see the hillside. We booked this hotel after reading some of the reviews on trip advisor. Have to question is there another Hard Rock there as it can't have been the same place we stayed ?? We were holidaying with our 16 year old son so thought it would have plenty going on to keep him entertained. Er nope. How wrong we were. From the off it wasn't so great. Check in wasn't great. Very busy with people pushing in and jostling. Then when we were finally seen to we were told our room wasn't ready! This wasn't very impressing considering the fact we didn't actually arrive unti 5:30pm, so we had to wait another 30mins for room key. Reception staff were Ok, apologetic enough and offered us a glass of orange cordial while we waited, whoop whoop. First impressions of room was that it was ok, nothing special, in fact it all looked pretty tired and worn and had a funny stale smell to it. Behind the wash stand in the bathroom must never have been cleaned as dust and hair was inches thick. We had booked and paid for a roll away bed for our son but this wasn't in the room, so we had to call down to reception, who in fairness had the bed there within 20minutes, and it literally was a roll out bed. A mattress on a metal base with wheels that sat inches from the ground. First night was terrible. TV controls only work when you are stood right in front of the TV. The air conditioning fan constantly rattled and general noise from other guests meant fo a sleepless night. The smell was getting worst. Discovered we had been put in a smoking room on a smoking floor. Still can't believe smoking is still permitted inside. Wasn't happy about this so politely asked for room change. Reception said they could oblige but a room wasn't available until later that day. Didn't get new room until gone 6pm in the evening. Once again there was no roll away bed there. We had to call housekeeping for that and also to come and reclean the batrhroom as there were sticky marks on washstand, there was a luggage sticker on there, long black hairs in the shower and sink clearly had not been cleaned as still had toothpaste in it ! Room still didn't smell much better. Main door handle was coming away from the door so felt like it would come off in your hand any minute so had to be gentle when opening and closing. The ever present stale smokey smell wasn't surprising because even though the floor is clearly labelled as a no smoking floor, ash trays were still placed by lift waiting area and they always had nub ends in them. Breakfast was Ok. Enough choice but very busy in main restaurant dining area. 2nd day we were asked to use the restaurant by the pool/beach area. This was definately quieter but then you had to contend with keeping the flys off of everything. Had to get there early if you wanted a pastry. Staff were friendly and professional though. Enough choice and it did vary slightly from day to day.
If you ventured onto the beach you were instantly hassled by the water sports guys, or guys with horses who were out there all day in the heat with no signs of a water bowl and food and again at night it was same further along the beach you went. Sadly the beach is home to feral cats and dogs which I still find confronting and sad.Then there was the reflexology lady who would even call you while you were lay reading on the sun lounger next to the hotel pool. Talking of sun loungers you had to get there early for one of these as people would selfishly place their towels on them first thing only to rock up after lunch and lay on them for an hour. We gave up our loungers which were placed next to a parasol one day so a family with young children could use them as all the loungers were taken or had towels on them. Shade was hard to find. The beach was Ok. Again you run the gauntlet of avoiding water sports salesmen to walk along the beach while at the same time trying to avoid getting hit from behind by a paraglider. The hotel itself was very expensive for food and drinks which was disappointing as there isn't a huge choice outside along the strip until you get past the night markets which sell the usual tat. We dined in the hotel restaurant one night and were the only ones in there. This wasn't that surprising when you see the price of things, so there was no atmosphere and staff were standing round. There was a rather dingy looking Indian restaurant over the road from the hotel that doesn't look very inviting with its grease splattered tablecloths and situated right next to the sewage outlet but the food was surprisingly very good. We had starters, mains, naans & 2 lots of drinks for 3 people for a total of $20. Staff were lovely. We only had veggie dishes as Im veggie and husband and son wanted to play it safe. We ate their twice in the end.Further along strip Ferringhi Gardens was a nice place to dine. Lovely food and pleasant staff, Very clean and inviting but understandibly pricier than the Indian over the road.
While staying at The Hard Rock we also didn't appreciate the live snake show on our last day. We were sat on the other side of the pool and noticed everyone move over towards the reception/ poolside area where a local man had a cobra. We could hear the commentary and it all started off ok as he was explaining about the snakes etc pretty informing and educational but from there he proceeded to start swinging the poor snake by its tail from side to side then flip it onto the ground where he taunted it with balloons in his mouth. The snake naturally would defensively go for the balloons. Very distasteful but made even worst by the amount of fellow Australian tourists whooping and cheering him on, all for their entertainment at the snakes expense. Its as horrendous as the performing monkeys in Bali. I think they must have had hard rocks in their heads to encourage and support this sort of thing.
Getting out and about from the hotel other than walking was easy enough. Theres a bus stop just outside which takes you into Georgetown and even one to the airport, and there were plenty of rip off taxis in the car park out front.We took the bus into Georgetown. To be honest Georgetown is a bit of a hole. Extremely busy and heavily congested with traffic. Some people like this sort of thing and enjoy the culture of it so each to their own. It was hard to get around by foot or by car/bus. The pavements are appalling, if any at all, and you feel like you are running the gauntlet between the open sewage and the cars on the roads. Guide books say you must try the food from the streetside hawkers. Yeah if you don't mind them situated alongside open sewers, with feral cats and dogs roaming around and locals spitting on the kerb and street next to them. All the colonial buildings are hard to see beneath the muck and amongst the falling crumbling buildings around them. It takes an age for the bus to get from one side of it to the other. We were lucky enough to get a seat otherwise you would have to stand sandwiched along 20 odd others for the rest of the journey. Took a taxi one day to the Botanical Gardens which were ok. Were hoping to go to the fenicular railway from there but it was closed so got ripped off in a taxi coming back. Made the bus look ok. Went to the War museum which is situated right at the other end of the island. Took the bus into Georgetown and managed to get a great taxi driver to take us from there to the museum. Good job we did as this would have been very difficlut to find and reach via public transport. The taxi driver was fair and honest, we agreed a price up front and he even waited for us at no extra charge while we went around the museum. It would have taken ages to get one out there. The taxi was very clean and safe. My son enjoyed the museum but you do need strong legs as its built into the hillside. Wear plenty of Mozi repellent to. The museum charges you extra if you want to take pictures. What a rip off !!! Overall it was ok if you are into that thing. Don't expect too much and you won't be disappointed.
As a result I would'nt return to the Hard Rock in Penang or Penang itself. Hard Rock staff were good especailly the restaurant staff in the hotel and the cafe next door. The Hard Rock cafe itself was very expensive and despite the friendly up beat staff the place had no atmosphere. I suppose Id say the Hard Rock hotel was ok if you had children around the age of 8/9 as the pool area for them is great and staff good. They had little comps and a dance they did every afternoon. You'd need plenty of spending money for them as soft drinks, ice lollies, snacks and food were expensive. You even have to pay to hire the rings for the pool for them. Some of the poolside rooms would be hard work with very young children as they open straight out into the pool and if you dont mind them being around the smoke in the main hotel rooms. Even around the pool you couldn't escape the smoke as people are freely allowed to smoke anywhere and everywhere. One guest even had their dog in the pool with them and floating around in the rubber rings with them. Ive no problems with dogs but wasn't aware you could take your dogs there. It wasn't one of the cheapest hotels to stay at in the Ferringhi Beach area in fcat it was up there with the more expesive so we were disappointed with it.

Room Tip: Choose a different hotel or if you like a room with a decent view opt for pool or beach view
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  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Penang

Address: Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Batu Ferringhi
#2 Spa Hotel in Batu Ferringhi
#3 On the Beach Hotel in Batu Ferringhi
#3 Luxury Hotel in Batu Ferringhi
#4 Family Hotel in Batu Ferringhi
#5 Romantic Hotel in Batu Ferringhi
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hard Rock Hotel Penang 4.5*
Number of rooms: 250
Official Description (provided by the hotel):
Located at the famous Batu Ferringhi Beach in Penang, Hard Rock Hotel Penang is a trendy hotel that sets itself apart from the conventional beach resort; blending rich music culture, contemporary design, and family friendly facilities. The 6-storey hotel boasts 250 rockin' rooms and suites, most of which feature beach frontage. The modern structure is completed with tastefully furnished bedrooms such as sensual guest bathrooms, Sleep Like a Rock(R) signature bed and modern in-room amenities. All rooms are fully equipped with DVD/CD players, 32-inch LCD TVs, iPod docking stations, complimentary Wi-Fi and wired connectivity and an interactive IPTV system. At the Hard Rock Hotel Penang, we serve rockin' food that is suitable for everyone; authentic American cuisine at the world famous Hard Rock Cafe, delicious Italian food at the Pizzeria and Asian and International cuisine at The Starz Diner. Hard Rock Hotel Penang features the largest free-form pool in Northern Malaysian. With a large play area, the pool is a hit with children. We provide facilities for everyone and plethora of fun activities and entertainment all day. Modern, non-traditional design and cutting-edge technology permeates Hard Rock's extensive indoor/outdoor meeting and event space. Anything from intimate private meetings in Penang to spectacular banquets that seats up to 300 guests, Hard Rock Hotel Penang provides extreme Rock Star service to ensure you a rockin' event success. ... more   less 
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Also Known As:
Hard Rock Hotel Penang Batu Ferringhi

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