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“Favourite property in Batu Ferringhi” 4 of 5 stars
Review of Hard Rock Hotel Penang

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Hard Rock Hotel Penang
4.5 of 5 Hotel   |   Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia   |  
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Ranked #3 of 12 Hotels in Batu Ferringhi
Singapore, Singapore
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Favourite property in Batu Ferringhi”
4 of 5 stars Reviewed March 29, 2013

I loved our room which had pool access. It was idea for a family stay. We rented a car for easy access from the airport and the drive was easy (except for when it rained very heavily). Otherwise, they was always sufficient parking near the lobby. Food and service was very good, expected from Hard Rock chain of establishments. Will return!

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,364 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (448)
Date | Rating
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English first
Washington DC, District of Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 28, 2013

everything went spot on,,from the bell boy to the reception all went fine,cafe for breakfast and dinner has lots of range,night life at this area is little bit out of town,but the hard rock cafe has a good band,little bit too loud at time,but overall is great and very fun.staff & even the chefs are friendly and dedicated to their jobs,,

Room Tip: 5th floor,sea view room or rock suite
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 28, 2013

An excelllent hotel right on the beach with good facilities and excellent live music.Staff very welcoming especially on club level which was worth paying extra for. Our host Johan was extremely efficient, warm and helpful. A good relaxing choice!

Room Tip: Choose the Club level
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kuala Lumpur, Wilayah Persekutuan, Malaysia
1 review
5 of 5 stars Reviewed March 27, 2013

First time visit & enjoyed every single moment at there. i had a great sweet memories & unforgettable of my birthday celebration with my lovely hubby. Staff was always very friendly, helpful and efficient. The hotel was clean, room is comfortable, really cool to stay. Excellent!!!
Would defiantly come back again.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 25, 2013

Was there in Feb 2013 for a company's retreat.
Room is comfortable with twin bed, however there is no bathtub. If you opt for double bed, then it comes with a bathtub. Most of the room have a connecting door.
Breakfast selection is quite a spread.
Location was great, relaxing at the beach front and the swimming was fantastic.
There is a shuttle bus to bring you to town too.

Room Tip: Opt for room side by side as there is a connecting door to link both room.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed March 24, 2013

Wonderful experience with awesome view of the pool and sea!! Food was acceptable, pool, rooms, spa, lobby are all clean and beautiful with modern decor theme! No regret staying in Hard Rock Penang, a rocking theme hotel!!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 24, 2013 via mobile

Booked the Lil' Rock Suite with courtyard that has separate bunk beds for kids.
1. Official check-in 3pm. When we arrived early at 2.30pm we were ok that room not ready so off we went our 2 kids for lunch. But when we returned an hour later, room was still not ready. Rooms were also not ready for many other guests that were checking-in.

2. 15 mins after we got into room, the air-con for suite 146 starting raining water. We called desperately to front desk n housekeeping for assistance. The entire room foyer was wet...
At least the maintenance managed to fix the problem in 20mins or so. Duty Manager Celine was very professional in handling the matter. Thank goodness.

3. The courtyard was miserable. The furniture have not been cleaned for goodness know how long. A pity since we paid for the courtyard n never got to sit out there since the chairs n tables are way to dirty n there's so much birds feather and dirt on the ground.

4. Bedroom was all acceptable n the kids bunk bed is a separate enclosed area was nice. Table n chairs need to b included in the room coz we only have a beanbag for all of us to sit on.

5. Housekeeping team seems stretched. On my second day, my room was cleaned only at 5pm after I called to check. And they didn't replenish the towels which is a challenge given we have 2 adults n 2 kids. On third day, my room was cleaned only at 12-plus after I called them at 11.15am to check why the room is still not cleaned. When I requested for a complete set of towels for all of us, was told that they have run out. Not too sure how that's possible since all the rooms to check out at noon would not have been cleaned yet.

My last stay was in July 2011. Hotel then was relatively new. It was definitely a more pleasant stay then. Other than the wonderful pool n slides for my kids, no reason for me to want to go back n stay at the hotel again.

  • Stayed March 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hardrockhotelpenang, Manager at Hard Rock Hotel Penang, responded to this review, March 28, 2013
Dear Jen,

Thank you for staying with us once again and I regret that we did not deliver the same experience as your previous stay.

I apologise for the slight delay with your Lil Rock Suite on arrival, and then subsequent inconvenience with the air-conditioning issues. We made some garden improvements to the courtyards that day and it appears in the haste to have your room ready was not cleaned thoroughly. In addition we have ordered some replacement courtyard furniture to replace the existing which has stated to discolour with this area being open to all elements. I trust you enjoyed the complimentary access we provided your family to the Kings Club for your entire stay as a gesture of good will.

Regardless of peak season, if you had indicated to us to service your room in the morning then this should have been done so I will look into this. As part of our Room Environmental Policy we do indicate in the bathrooms to leave your towels hanging if you wish to re-use. Our staff though responded with incorrect towelling information so I apologise for this.

I appreciate your suggestions for additional furniture in the room for seating, as you know there is limited space however we will re-look at this feasibility again.

Thank you again and if you do consider returning, please don’t hesitate in contacting me directly and I’ll personally see to your booking ensuring a much better experience.

Rockin’ Regards

Shane Coates
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Penang

Address: Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Batu Ferringhi
#3 On the Beach Hotel in Batu Ferringhi
#3 Luxury Hotel in Batu Ferringhi
#4 Romantic Hotel in Batu Ferringhi
#4 Family Hotel in Batu Ferringhi
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hard Rock Hotel Penang 4.5*
Official Description (provided by the hotel):
Hard Rock Hotel Penang is a luxury resort situated along the famous beaches of Batu Ferringhi. Located in the Pearl of Orient, Hard Rock Hotel Penang is iconic, bringing the multicultural Penang to new heights with its authentic Hard Rock experience. This hip and trendy resort in Penang is suitable for families, couples and singles for their relaxing accommodation in Penang. With a total of 250 guestrooms, there is nowhere more luxurious than Hard Rock Hotel Penang to spend your holiday. With a contemporary feel, all rooms are well-designed with guests in mind. With Wi-Fi connections, iPod docking stations and 32-inch LCD screen TVs, you can stay connected with your loved ones and be entertained 24 hours. For dining in Penang, Hard Rock is synonymous with music, good fun and entertainment …… and Hard Rock Hotel Penang offers a plethora of options to entertain all and to have fun! Anything from intimate private meetings in Penang to spectacular banquets for up to 300 guests, meeting planners will receive extreme Rock Star service and an event everyone will be talking about. The walls in the Hard Rock Hotel Penang are adorned with images, and over 550 pieces of authentic memorabilia and icons reflecting the revolution that changed the face of music, fashion and arts. It's a celebration of popular culture from the 50's through the new millennium. Its fun atmosphere and clean, modern lines make this the ultimate rock retreat for all! Come to Hard Rock Hotel Penang and feel like a star! It is all about the experience. ... more   less 
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Also Known As:
Hard Rock Hotel Penang Batu Ferringhi

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