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“Happening hotel but some services could be more efficient!!” 4 of 5 stars
Review of Hard Rock Hotel Penang

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Hard Rock Hotel Penang
4.5 of 5 Hotel   |   Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia   |  
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Ranked #3 of 12 Hotels in Batu Ferringhi
Kuala Lumpur
Senior Contributor
47 reviews 47 reviews
28 hotel reviews
Reviews in 19 cities Reviews in 19 cities
55 helpful votes 55 helpful votes
“Happening hotel but some services could be more efficient!!”
4 of 5 stars Reviewed April 5, 2012

We spent 3 nights in Hard Rock Penang. Overall, is a hip and happening hotel with good facilities for families and young people especially. As it was my first Hard Rock hotel stay, can't really compared. The rooms are very spacious and still roomy after a extra bed which is unfortunately not of good quality. Interesting design and touches of Hard Rock every where. The highlight is in the multi-part pool that caters esp to children. Quite a bit of activities going on. However, food is mediocre and bordering poor in a place like Penang! Service is friendly but had a bad experience of a long-delayed towel delivery.. Recommend it for young people and young family but not those who want a peaceful retreat.

Room Tip: The first (ground) floor room has balconies that extend directly into the pool! But those with young...
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  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (476)
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English first
Kuala Lumpur, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 5, 2012

I've been to HRH twice...1st time there I stayed in a sea view room and the second time in a studio suite(if I'm not mistaken) . Because stayed at suite room so me n hubby can enjoy the club privileges...I love evening cocktail (dim sum)..
Will definitely come back because I'm collecting the anniversary record.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 3, 2012

Far from airport... luckily i had rm100 in my purse coz the journey robbed me rm69!! i arrived hr hotel after 45 mins with friendly cab driver and it was worth it!!!!! Once i step into hotel i felt very relaxing cos the environment is cool and relax and make me feel kinda excited.. the check in counter and the bar... the 3piece band that played great music are welcome to my ears. Service is tiptop... the room was cozy enough and i just felt in love with the bed!!! Pool was big and there is water aerobic activity that you can join and enjoy (you will get cert from hotel for it).. don't eat at hotel except for breakfast (breakfast was awesome!!! love it), do go to Gurney Drive for heaven food on earth... variety of choice and super duper delicious... don't forget to bring your sport shoes, gym was excellent! definitely will come back for more.

Room Tip: any room is good
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  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 3, 2012

We've stayed here twice over the last 2 years & both times have had a great time. First time in a standard room overlooking the pool & second time in a Kings Club Room pool view also so we could take advantage of the extra's that booking this room type included. The food was really good and in particular the pizza and buffet breakfasts. During the day we'd hang out by the pool and have fun on the slides or go to the beach. There is also a good kids club on site and at night there was a movie on in the pool so we could sit and enjoy drinks while kids watch the movie and swim. Rooms are a really good size and food was delicious. We hope to return again for a 3rd time!

Room Tip: Kings Club if you want to have all the extra's otherwise definitely a sea view/pool view room of...
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  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
55 reviews 55 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 2, 2012

Location: Pretty far from town centre. Will take about 20-30 mins to town centre.

Check in : Efficient. Cold juice on arrival appreciated.

Bell boy: Did not require services

Room Service: It's Penang! Malaysia's Food Haven! Why would you need room service? =)

Room: We had the Hill View room with King Bed. Room was clean and tastefully designed. Besides the view, all rooms are the same except the suites. The ability to jump directly into the pool from the Lagoon View rooms were enticing however my partner talked me out of it due to the extra price as well as the noise factor.

Facilities: Didn't use much of the facilities except the pool. The pool is great for family with young kids. There are a few slides and other water playground attractions. It is also a well sized pool for adults.

Security: It was good except we encountered a plain clothe security officer during our last night of stay that assumed we weren't paying guest of the hotel and rudely told us that visiting hours are over. Just because I am an asian and have a camera around my neck doesn't mean I am not a guest of the hotel.

Overall: I would not hesitate to recommend the Hard Rock Hotel, Penang to my friends and family who have little kids. For couples looking for a romantic getaway, this might not be the best place.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penang Island, Malaysia
Top Contributor
79 reviews 79 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed April 2, 2012

In December 2011 I booked 2 adjoining rooms in HR Penang for the kids holiday as it has been sometime since they enjoyed a great vacation . We pampered ourselves with the King's Club Room and adjoining Deluxe Seaview with full frontal seaview and were entitled to use the King's Club Facilities at the 6th floor . Did not dissapoint though , first class King's service all the way until check out , the tea was excellent with cakes and pastries and the children love them foods , the 2 adjoining rooms were lavish but a tad too small for a big family , the balcony overlooks the sea and the pool centrestage and we could see all the action down below from our room , the kids loved the pool and facilities , we did not get to enjoy the evening F & B as we wanted to enjoy a seafood meal in Teluk Bahang but I can see that they has a great Pizzeria . Breakfast was great , individually cooked meals and we had no complains of the variety . Too soon we had to pack our bags for retreat but nevertheless no complains as it did lived up to the HR namesake !

Room Tip: The Kings Club is for those who wants to pamper themselves in an exclusive area away from the hustle...
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  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brisbane, Australia
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 1, 2012

This was our second trip to the Hard Rock Penang and we thought it was even better than last year. The lagoon room was great and we spent a lot of time in the pool which was beautifully maintained. The staff were very friendly and professional. The housekeeping staff were excellent and cleaned the room to a very high standard every day. Some feedback on trip advisor indicates you may have to wait to check into your room. This was definitely not the case for us, with staff very kindly providing our room early which was wonderful after a long flight. We loved the pizzeria and ate there twice. Breakfast can get busy but there are plenty of friendly staff constantly refilling the buffet. Great choice of breakfast including an egg chef. Free drinking water is provided every day in your room. The gym looks like it has been expanded with a lot more equipment since last year. We loved the Hard Rock Penang and will definitely be back.

Room Tip: If you don't have kids and want a quieter room, just ask the staff when you check in for a room...
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Penang

Address: Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Batu Ferringhi
#3 On the Beach Hotel in Batu Ferringhi
#3 Luxury Hotel in Batu Ferringhi
#4 Family Hotel in Batu Ferringhi
#4 Romantic Hotel in Batu Ferringhi
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hard Rock Hotel Penang 4.5*
Number of rooms: 250
Official Description (provided by the hotel):
Located at the famous Batu Ferringhi Beach in Penang, Hard Rock Hotel Penang is a trendy hotel that sets itself apart from the conventional beach resort; blending rich music culture, contemporary design, and family friendly facilities. The 6-storey hotel boasts 250 rockin' rooms and suites, most of which feature beach frontage. The modern structure is completed with tastefully furnished bedrooms such as sensual guest bathrooms, Sleep Like a Rock(R) signature bed and modern in-room amenities. All rooms are fully equipped with DVD/CD players, 32-inch LCD TVs, iPod docking stations, complimentary Wi-Fi and wired connectivity and an interactive IPTV system. At the Hard Rock Hotel Penang, we serve rockin' food that is suitable for everyone; authentic American cuisine at the world famous Hard Rock Cafe, delicious Italian food at the Pizzeria and Asian and International cuisine at The Starz Diner. Hard Rock Hotel Penang features the largest free-form pool in Northern Malaysian. With a large play area, the pool is a hit with children. We provide facilities for everyone and plethora of fun activities and entertainment all day. Modern, non-traditional design and cutting-edge technology permeates Hard Rock's extensive indoor/outdoor meeting and event space. Anything from intimate private meetings in Penang to spectacular banquets that seats up to 300 guests, Hard Rock Hotel Penang provides extreme Rock Star service to ensure you a rockin' event success. ... more   less 
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Also Known As:
Hard Rock Hotel Penang Batu Ferringhi

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