Located in a secluded bay right by the famed Thousand Island Lake, the scenary was unbeatable. With full length glass windows and balcony, it was a dream to wake every morning to this beautiful scenary. Room was spacious (all come with private balcony, small living room), bed was comfy. My toddler loved the egg shaped tub. The rain forest shower was nice too. The lobby and lounge were beautifully designed with wood and stone finish. Airy with frontal lake view. Landscaping was perfect too.
What set back the experience was the poor management. We booked non-smoking rooms.At check in, my husband reminded the receptionist and she confidently assured him the rooms ae non smoking. When we got to the rooms, they smelled of cigarettes and there were ashtrays on the coffee table!Housekeeping could also do better. We came back on second night to find our toilet half cleaned. Rug was piled on the side. Used toiletries were not replaced.
There were only 2 restaurants on site, one Chinese and one Western. Service at the Western cafe was good but the food was a disappointment. Pizza crust tasted like toilet rolls. The food was slightly better at the Chinese restaurant. Service, however, was atrocious. We started dinner at 640pm. The drinks w ordered came at 8pm, right before we asked for the bill! This was very disappointing for an Intercon. It's high time IHG considers changing its management at this facility.
With the beautiful mountains and lake right at the doorsteps, the hotel could also think about organizing more activities and events for its guests. E.g. BBQ dinner at pier.
Overall, location 5 stars, hardware 5 stars, service 2 stars.
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- Also Known As:
- Intercontinental 1000 Island Lake Resort
- Intercontinental One Thousand Island Lake Hotel Hangzhou
- InterContinental One Thousand Island Lake Resort China/Zhejiang