I stayed one night in the hotel during a road trip through China. First of all I have to say, the facility and the location is very nice. I got a lake view room and it is just beautiful to look outside your room. Check-In could be improved. There were 5 staff members at the check in desk, 2 were on the phone and 3 others were taking care of one other customer, which was the only one besides me at the desk. I waited around 5 minutes without anyone was even recognizing me. At least a short, please wait a moment from one of the members would made the check a little better. The room was very nice and clean and with a balcony with 2 chairs and a table. But I had the feeling, that the air-condition was not powerful enough. I had never the feeling that the room was cooling down good, but it worked on a level of acceptance. The air-con problem I discovered more or less in the whole hotel, especially in the lobby, where it was very hot. I was a little surprised that there was no dinner buffet during the week, only from Friday-Sunday. For me this is actually a bit surprising, because this Hotel is a kind of resort, so for my opinion it should offer full service in all areas. Especially for this price level, it is already at the higher level for Sheraton China hotels. Breakfast was ok, but even there I would expect a higher level of quality and choices for such a facility, but it was not bad. But what I have to mentioned and to highlight is the overall staff experience. Most of them do not recognized guests and a bit more passion during their job would make the guest experience much more valuable. At breakfast entry, the lady just check your room number and then waved her hands towards the room, which gives me the impression, ok, got you, now take care of yourself. We have to find a table by ourselves and nobody was coming to offer us coffee or tea. Proactivity of the staff is really an issue in this hotel, for everything you have to ask. English knowledge of the staff is also at the minimum level or sometimes it seems not existent at all. I am really not sure what the purpose of the hotel should be, with this really nice facility with a nice environment with the lake, but with a poor service for a high price point. I want to try this hotel again, because it is very nice located, I liked the room quality and the outside area, but I do hope they are working on the service and passion of the staff to meet the price point, the facility and the Sheraton brand experience.
- Official Description (provided by the hotel):
- A warm welcome awaits you at Sheraton Qiandao Lake Resort. Our ideal location will connect you to a land of lush mountains, crystal clear waters, and exotic caves. From the moment you arrive, you will be treated to gracious Chinese hospitality, thoughtful amenities, and an abundance of activities. ... more less
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- Also Known As:
- Sheraton Qiandao Lake Resort China/Zhejiang