I booked 2 trips before i flew to israel and palestine supposedly with Egged and via their site.. I shld have realised a problem as i was one of many getting no response to queries on their main site. On arrival I found they have not actually existed for 2 years and in my case subcontracted to another company- bein harim... you wld not necessarily realise if you do not spot the small stickers saying bein harim on the door. The standard was low. One tour had a filthy minibus, driver/guide (1 person doing both) from hell and clearly adding shop and restaurant stops for his commission. (All the tours do this tho, wasting time, so beware as whatever you buy is marked up...).
Moreover- all the "day trip" operators offer the same trips at the same prices as they move people around. So you never know with all of them who you will end up with...
I wld take no tours if you can avoid them- get a taxi and do the main sites yourself...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 20, 2012
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I am sorry that you did not have a positive experience on the tour. We do our best to give you optimal service and I am sorry to hear that the experience was not optimal for you. We take your suggestions for improvement very seriously and always strive to improve.
Regarding your claim that "Egged Tours does not exist"- that is not the case. Egged Tours is one of the largest tourism companies in Israel, serving the majority of the Israeli school system, is a leading provider of outgoing tourism for Israelis, and is the owner of a subsidiary for incoming tourism called Israel way. The company is managed by Egged, the largest transportation cooperative in Israel.
We do cooperate with Ben Harim in the operation of our day tours. The cooperation between the two companies allows us to guarantee trip departures on set days of the week unlike other providers that only operate tours when there is a minimum number of participants. We feel that the cooperation with Ben Harim allows us to provide the best service to our clients.
I hope that you had a pleasant stay in Israel and a safe trip home.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.