On a recent trip to Luxembourg, I decided to make a short detour to visit a "design place, out in the country" which, in a near future, could be a nice weekend-destination, very close to home. Given the exceptionally poor weather (the near-freezing spring temperatures), my desire to discover, first-hand, the hotel combined with the prospect of an espresso, I kindly inquired at the reception desk whether a cup of coffee would be possible. Although the place was empty - empty - , a young woman, devoid of charm, in sync with a male character, tapping on his computer, explained that this was impossible and continued processing whatever she was processing. Apparently, design and the art of traveling (e.g., welcoming a visitor, inquiring about how things are, ...) do not, automatically, go hand in hand. Planning and logistics can, possibly, prevent opening up the place to all visitors; it makes sense and it is, of course, more than acceptable. But being oblivious to dialogue and impervious to the specifics of a situation, ... is just rude and not on par with true style and luxury the place pretends to mirrors. People first. Being rude, especially in this league, never pays off.
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