We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Gave it the benefit of doubt, but was a mistake - Stay at KiwiPacker instead” 2 of 5 stars
Review of Waitomo Caves Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Save
You added Waitomo Caves Hotel to your Saves list
Waitomo Caves Hotel
Lemon Point Road | RD7, Waitomo Caves 9999, New Zealand   |  
Hotel amenities
Ranked #2 of 5 Hotels in Waitomo Caves
Swanley, United Kingdom
Top Contributor
112 reviews 112 reviews
44 hotel reviews
Reviews in 72 cities Reviews in 72 cities
54 helpful votes 54 helpful votes
“Gave it the benefit of doubt, but was a mistake - Stay at KiwiPacker instead”
2 of 5 stars Reviewed January 8, 2011

This hotel has mixed reviews, but we wanted to believe that a standard room at NZD 150 per night, had to be at least OK.

The hotel, as mainly other reviewers have advised, is lovely and has HUGE potential. The downsides are that the property is very tired, the decor looks as if it has not been touched since the building was built and unfortunately the service of the staff was poor.

The bed was comfortable and afforded an OK nights sleep to be fair, but the rooms were awfully hot, with no air conditioning and no way of getting extra air through the bedroom.

This was only ever going to be a stop gap to the glowworm caves, but if I did ever have to stay again, I would try the Abseil Inn or more likely the Kiwi Paker (NZD 75 for a chalet), which did a fantastic pizza and had A1 service.

My concearn is that the throughput and niche market of the local caves means that the owners of this propery will continue to fill the rooms with no need, and subsequently, desire to improve the quality in line with the prices charged.

  • Stayed January 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

183 reviews from our community

Traveler rating
    27
    66
    43
    24
    23
See reviews for
40
89
7
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Kuala Lumpur, Malaysia
1 review
1 of 5 stars Reviewed December 5, 2010

We asked for a king size bed room and it turns out to be a " 2 joined bed" and it's very uncomfortable where we can feel the hard edge in the center of the bed.
Very awful toilet, with insects crawling all over the bathtub and toilet bowl
VERY HOT during the summer, as there's no air conditional and we don't want to keep the balcony door open as it has a shared balcony with the next room.
Overall awful stay, we woke up tired and unhappy.

  • Stayed December 2010, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed November 28, 2010

My new wife and I visited this hotel as part of our honeymoon trip. We stayed in the turret room. The first thing you notice when heading to the room is how dirty and rundown the hallway is. Eventually, after making our way up a dirty staircase or two, we ended up at the room. The upper part of the windows were decorated with spiderwebs and flies and wasps trapped within. The shower was oddly positioned and dirty. The room was hot, with no air conditioning. Of course, I opened windows to cool it off, but they have no screens on the windows, so bugs just fly in at will. The mini fridge in the room is loud and close enough to the bed to affect one's ability to sleep. Avoid this place if possible. There must be some better place to stay in the town.

  • Stayed November 2010, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, FL
Top Contributor
79 reviews 79 reviews
54 hotel reviews
Reviews in 50 cities Reviews in 50 cities
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed November 9, 2010

This was a last minute decision for us and I would like to say that I am a big luxury gal so this hotel would not have been a first choice for me. I was willing to suck it up for a night and stay here since it was so close to the caves. I have to say I actually had a nice time. If you are looking for luxury it is not quite there yet. Although the manager Anna was wonderful and had just come on to renovate the hotel and restore it to its former glory. I hope that happens because it could be an amazing experience. It has good “bones” and is a beautiful historic structure. But when we stayed it was a bit old and in need of some repair. I hate to even say anything bad about it but I know that when I plan my trips I rely heavily on tripadvisor so I want to be honest so no one is surprised. The bathroom was in need of renovation and the shower was not a great experience. I would also love to see better towels. It is very basic accommodations. This whole hotel is very OLD and with that comes the decay of time. But you need to look at this hotel for its pluses and if you can overlook the “dated” status and appreciate the “charming” qualities you might enjoy yourself. The staff was all very kind especially Anna the manager. Very helpful and kind and she really made the stay sweet. Everyone in that area was very friendly. In fact it was my birthday and my husband mentioned it to some folks that were hanging out downstairs and they came up and sang happy birthday to me outside my door! We even got invited to a Maori blessing ceremony at sunrise at the caves!! The cool part of the hotel for me was that it is said to be haunted. I am a huge fan of the ghosts and so my husband and I spent a good part of the evening exploring the hotel…both inside and out....even the basement!! Anna let us roam freely through the corridors and we even saw another couple out late doing the same thing…hoping to catch a ghost! We were able to even go into areas not being used currently so that was pretty spooky. The hotel is atop the caves on a hill and so it’s very convenient and there aren’t many other options for lodging. I say if you are up for an adventure give the Waitomo Caves Hotel a try! Oh and no I didn’t see any ghosts but it was sure fun looking!!

Stayed May 2010, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Top Contributor
55 reviews 55 reviews
34 hotel reviews
Reviews in 35 cities Reviews in 35 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed October 31, 2010

What a grand building looking over the Waitomo village, It feels great to drive up to.
The building itself could do with a revamp but the location is great.
We stayed in the art deco wing. I was really looking forward to this as I own an art deco home and love all the detail these places have. Sadly there was not a great deal of it in the rooms but the hall way had nice detail and you do feel like you have stepped back in time.
The rooms were clean and had a small fridge, tea and coffee facilities. Our group stayed in rooms 14, 16 which had an adjoining balcony, and also room 20. all our rooms had a lovely rual view. The staff were very helpful and friendly.
We didn't eat at the resturant, opting for pizza down the road as we were traveling with small children, but the smell from there was very tempting.
Breakfast was the normal cereal and toast and the coffee was actually quite good.
Our rooms were $140 NZD per night

  • Stayed October 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doylestown, Pennsylvania
Top Contributor
65 reviews 65 reviews
58 hotel reviews
Reviews in 52 cities Reviews in 52 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed October 10, 2010

I must say, this hotel has a bit of a creepy aura about it - reminded my husband of the hotel in the movie, "The Shining". Overall though, our stay was pleasant enough. The location is great, within walking distance to the visitors centre, a few restaurants/cafes and the glowworm caves. The staff was also very friendly and the continental breakfast was just fine. Our room was spacious with a king bed and a twin bed, but unfortunately the bathroom left something to be desired. It was very, very small and was the only hotel we stayed at during our 3.5 week honeymoon that didn't provide any shampoo, conditioner, or soap. Luckily we had our own. There was another hotel that was close by which I think might have offered a more comfortable stay but it also lacked the historical nature that this particular place had to offer. With some upgrades, I think this hotel has the potential to be top notch.

  • Stayed September 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
1 review
1 of 5 stars Reviewed September 17, 2010

I could write a 1000 word review detailing the awfulness of this place, or just tell you plainly, do not stay here. Ever. Even if it's 3 in the morning, you're tired, desperate, cold, and hungry. Keep driving - it's worth the risk.
To get an idea, check out the reviews of their partner hotel in Rotorua, the Four Canoes Hotel.

  • Stayed September 2010, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Waitomo Caves Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Waitomo Caves Hotel

Address: Lemon Point Road | RD7, Waitomo Caves 9999, New Zealand
Location: New Zealand > North Island > Waikato Region > Waitomo Caves
Amenities:
Bar / Lounge Free Parking Restaurant
Hotel Style:
Ranked #2 of 5 Hotels in Waitomo Caves
Price Range (Based on Average Rates): $
Number of rooms: 7
Official Description (provided by the hotel):
Waitomo Caves Hotel has now upgraded rooms, with Super King Beds, new linen, carpets, curtains, furniture and more. Make the most of a 100 year old hotel with amazing views, comfortable rooms and a charm you won't find anywhere else in New Zealand. With a fine dinning restaurant you can relax and enjoy the peace and quiet at your leisure. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, Priceline and Odigeo so you can book your Waitomo Caves Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Waitomo Caves
Waitomo Caves Otorohanga

Owners: What's your side of the story?

If you own or manage Waitomo Caves Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.