The island is beautiful, no doubt about that, and the place+amenities in "las nubes de holbox" are perfect but the service wasn't good at all...
When we arrived we had to carry our bags into the lobby ourselves, no one said "hi" and apparently everybody was too busy doing nothing... When finally got paid attention to, lobby people were cold and mecanic, after we did the chek-in we were told that one of our rooms wasn't ready yet, not a big deal so we decided to leave out stuff in the room that was ready and have supper meanwhile, on the way to the room the guy from the lobby said that both rooms had kingsize beds (we booked thru expedia and made sure that one room was 2 doublebeds and the other 1 king size) the worst part was that he didn't even try to solve it or offered other option...
Rooms are a bit dark day&night, water pressure when using the shower is great, bed is comfty and having a hamaca inside the room is a great touch.
Food at the restaurant was good, presentation and flavor was excellent, service in the restaurant was perfect and surprisinly fast, the views from the restaurant are great.
If you may need internet during your stay, dont count on it, wi-fi didn't work for over an hour...
At the next day we used the hotel bikes (again no one was at lobby and we had to go en grab'em ourselves), good thing that we have been in the island before and knew where to go... Bikes are old and in very bad shape, but was fun though.
After a ride thru the little town came back to the hotel and decided to use the kayaks, once again nobody showed any interest on helping so we took them ourselves, we were there to have fun so we tried not to paid extra attention to the lousy service...
When came back, again had to do everything ourselves and out the kayaks back on their place.
Had breakfast, which was included and really good, got really and left. Again we had to carry luggage ourselves because the guy from the lobby found extremely hard to offer himself to help.
If you dont mind about service this is a great choice. If you do, go somewhere else (like casa sandra, those guys know their job)
- Also Known As:
- Las Nubes De Holbox Hotel Holbox Island
- Las Nubes De Holbox Hotel
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