This hotel was a huge dissapointment, having stayed in a beautiful b&b in Mexico City at half the price we were expecting big things from this hotel. Upon arrival the receptionist was vague and seemed unaware of our pending arrival despite numerous emails. We were booked in for the weekend spa package which included a massage and use of the traditional mexican sauna and supposedly the pool but this was full of leaves and mud and was not cleaned until lunch time of the following day. The room smelt damp and mould was visible around the ceiling, the massage took place in a small damp room which looked as though it hadn't been cleaned in years. Breakfast was supposedly included in the price, however this was only the continental breakfast so we were charged extra for anything else we ordered which included one extra coffee on our last morning there.
complete rip off!!
- Official Description (provided by the hotel):
- Hotel with a romantic atmosphere. Old traditional house with beautiful gardens overlooking the river and forest green areas, just minutes from Tepoztlan center, ideal for couples seeking tranquility and home international cuisine, with grilled Angus beef and fine wines. Small spa with Temazcal (steam bath) and skilled professional care. Exclusive over 16 years old. Affordable prices. Master Card, VISA and AMEX. Promotions in cash. ... more less
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