My Dad & I came here for Thorold's Blues Festival, and wasn't planning on spending much time at the hotel. From the moment we walked in the desk staff, Jill, was very pleasant & was very accommodating with giving us everything we asked for, from directions, to a great place to eat, Lina Linguines, ( see that review too!)
Our room was so great! Living room, with a couch & a comfy chair. Also, a large desk area with an awesome chair! The kitchenette had a microwave, nice size fridge, & complimentary water, coffee & tea options! Then a separate bedroom & the spacious bathroom with GREAT water pressure & shower head that had adjusting streams! Very clean hotel, even public areas. The nice surprise was the indoor pool with private hot tub & a gym, & a sauna!! The restaurant for breakfast was great! Thank you Karen for being a great server!! The GM of this place must be on top of everything, all staff was happy & willing to help out. Even a engineer, Andy, who just started & is part time. He was genuinely concerned when I pointed out something that wasn't working. As a hotelier I am very critical of hotels, but I gotta say this was one of the BEST hotels I've ever stayed in!! This hotel & staff are worth it!! Thank you for making my special weekend even better!!