We stayed there when we picked our daughter up from university. The hotel was very conveniently located. I booked two rooms and they automatically upgraded one. Our room had a very loud humming sound which can from a generator next to it. It was so loud that we were unable to sleep, so when we called the front desk not only did they relocate us they assisted us with our luggage and gave us the Presidential Suite. We were still inconvenienced however they made there best efforts to make us comfortable. We will definitely be staying there again on our many trips to St. Catherines.