I initially had booked 3 nights, however my plans changed and i no longer required 3 nights and had to reduce my reservation to one night only. After calling the 1-800 # who could not make changes to my reservations, they asked that I had to call the hotel directly, who put me thru to reservations again. Reservations could not change my nights due to a policy this hotel had put in place with a 2 night mininum stay. When making the reservations, i had asked if i can modify or cancel and they said no problem. They asked that i call the hotel again and i did who asked me now to speak to a manager. The manager was out so i had to leave a message, then i decided to make my modification online, however the online tool didn't allow me make changes and said the hotel was sold out - asking me to change my dates. SO FRUSTRATING!!.
I decided to call the 1-800 # again, and asked to speak to a manager - I was put thru to a supervisor Jamusz ext. 5311, who asked me "why i was reducing my nights?", "why did i book 3 nights instead of one night" if that's what i really wanted......by now i am livid. I can not believe that a Starwoords hotel would ask these personal questions to a member. Obviously if i am reducing my nights its because my plans changed and i no longer need 3 nights. Unbelievable.....why do i need to explain my personal life??? I asked to speak to manager again, who did call back and apologize on behalf of the idiot. This is a review on customer service not the property itself. I'm sure the property is very nice and meets all the aspects of a Starwoods hotel. I am very disappointed with the amount of time i have spent wanting to do a simple task to reduce my stay from 3 nights to one night. I will not recommend this hotel to no one, the hassle and time consuming to make changes is not worth my effort. we are in 2013 and i would think exceptions and consideration would be made.
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