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Four Points by Sheraton St. Catharines Niagara Suites
3.0 of 5 Hotel   |   3530 Schmon Parkway, Thorold, Ontario L2V 4Y6, Canada   |  
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Hotel amenities
Special Offer
Breakfast for 2 Included
Ranked #1 of 2 Hotels in Thorold
Certificate of Excellence
Cleveland OH
Level Contributor
111 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Ahhhhh.”
5 of 5 stars Reviewed June 8, 2012

This has become a regular stop on the long ride home after enduring Toronto rush hour, but you don't need an excuse to enjoy the peace and quiet of this super clean and comfy hotel. It is so nice to have a dependable and spotless place to stay...I don't know how they find so many nice people to work here, or get such dedicated people who are not only kind and friendly, but pay attention to the details when they clean...and this is in the early evening! I actually spotted someone wiping the outside of the elevator door and a window sill!

And dog mom is a sucker for a front desk staff that greets their little one with a treat (I only hope it wasn't made in China due to the contamination/recall issues). We were being sent to a room with 2 beds, but as I travel with a kingsize sheet to cover the bed and prevent leaving any puppy fuzzies, I asked if there might be a room with one bed. This resulted in our having a disabled accessible room, but there was no problem with that...The spaciousness gave my pup some space to play with her ball, and she loved being able to curl up beneath the large desk.

Local and toll free calls are free, so if you get yourself a pre-paid calling card somewhere, you can comfortably call the states for a good value. Parking is also free here.

The bed is probably as comfortable as the Sheraton Sweet Sleeper (or is it the same?). The room had 2 TV's and the reception in the living room wasn't very good, but it didn't matter enough to complain as we were going to watch from bed anyhow.

The hotel has a very nice restaurant and staff. The pizza is delicious, and can be made to go. I was disappointed with the coconut cream pie...I didn't complain as it is possible that it resting for a bit on top of the pizza box may have caused a bit of a melt down...but I put it in the in-room fridge and a couple hours later when I went to have it, it didn't appear like a wedge of pie, but as if it had been a round tart and the sides had collapsed. The whipped cream had mostly melted, and the menu had not conveyed that it was served in a pool of caramel sauce.

The following day I ordered a club sandwich which was presented in triangular halves with the 3rd (unnecessary in my mind) piece of bread. Unfortunately, it tasted as if this roasted turkey had been frozen/thawed as it seemed dry, tough, and a bit water logged. Next time I will opt for breakfast as late as possible. I ordered sweet potato fries as the side, and as they were enclosed in the styro box, with my delay in getting the order they were limp by time I ate...no ones fault but my own on that.

Of note is that the restaurant is very nice about fixing things to go, and the room service menu prices are some of the most reasonable, compared to other hotels.

This hotel is a bit off the regular Niagara Falls route, so there is less tourist commotion, at least when I've stayed...and it was nice and quiet and I was able to sleep in.
Looking forward to returning...and wish so much they were closer.
Outstanding staff.
FYI: Tim Horton's is across the street (as is a McDonalds) and the staff there was very nice as well...I bought a travel cup the server kindly filled with ice water for my pup!

Room Tip: I don't think there is a bad room in the place, though if you have some trouble walking it is a...
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  • Stayed June 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Four Points by Sheraton St. Catharines Niagara Suites, responded to this review, June 26, 2012
Hello! Thank you for the great comments on the condition of the hotel and staff. They are greatly appreciated. In reading your issues regarding the food, I have brought this to the attention of the Exectuive Chef so that he may ensure that proper procedures are being followed in preparation and delivery. It's through comments such as yours that we able able to help identify problems and take action to correct them.
I'm glad your puppy enjoyed the stay as well. I hope that you will be back with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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248 reviews from our community

Traveler rating
    98
    103
    26
    11
    10
See reviews for
88
53
21
39
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 31, 2012 via mobile

I arrived before my room was available. They offered to hold my bag and give me a pass to the fitness facility so I could work out while they got my room ready. An excellent solution for me and the gym is fabulous.

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed May 10, 2012

We stayed at Four Points Sheraton - St. Catherine's recently. Our daughter was in a swim meet at Brock University. We had a good stay. Hotel was a bit dated but our room was clean and comfortable. The staff were friendly and helpful. I would stay there again. My only complaint was a rather loud buzzing noise in our bedroom - I think it came from the pop machine that was located outside our room. Suggest asking to be away from ice machine and pop machine.

Room Tip: ask for a room that is NOT located near pop machine or ice machine
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  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFPbS, General Manager at Four Points by Sheraton St. Catharines Niagara Suites, responded to this review, May 21, 2012
Yes our hotel is quite convenient to Brock University for anyone having events happening there. Thank you for choosing to stay with us. We will be starting a complete renovation of the hotel in the fall of 2012. I can't wait to have a new look and feel to the hotel. Hopefully you will be able to stay with us again when that is complete and see what we look like then.
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Sun City West, Arizona
Level Contributor
608 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 278 helpful votes
5 of 5 stars Reviewed April 25, 2012

We have stayed at this property twice within the past year. What's different is that the property was built as an Embassy Suites, and all the rooms are set up as suites, with separate living and sleeping areas and plenty of room for four people.
Ask for the 4th floor
Extremely convenient if you have anything to do with Brock University.
On-site restaurant for good breakfast or dinner. McDonald's and Tim Horton's are across the street as well.
Friendly staff and good housekeeping. One of the reasons we are devoted Starwood property members.

Room Tip: Ask for the top floor so you get an extra window.
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFPbS, General Manager at Four Points by Sheraton St. Catharines Niagara Suites, responded to this review, May 21, 2012
I'm so happy that your are such a loyal Starwood guest. I hope that you are collecting the SPG points with every stay. Thank you for choosing to stay with us while in the Niagara area. We certainly value your patronage. Hope to see you again soon!
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canada
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed April 19, 2012

Our whole family enjoys this hotel.
Most staff knows us on a 1st name basis. We go as often as the
pocket book allows.
We've been in all types of the rooms. I/we enjoy the King jac. suite the best.
Our adult kids bring the grandchildren, so they stay in the family suites
and enjoy them.
On our most recent stay, it was a celebration and several family members stayed
for 2 nights and everything was perfect.
All staff from the dinning area, cleaning and front desk are wonderful and helpful.
We have never had a problem.

Room Tip: Join the Starwood Program to save starwood points to get rooms at 1/2 price. Hint Ask for a room o...
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  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFPbS, General Manager at Four Points by Sheraton St. Catharines Niagara Suites, responded to this review, May 21, 2012
Thank you for the great comments. I'm so happy that you are able to spend time with your family here and that perhaps this is creating wonderful memories for the children has well. If there is anything we can do for you on your next stay with us, please don't hesitate to ask.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 6, 2012

My family has stayed twice at this hotel in the pass two years. We attended the Ontaraio Basketball Association's tournaments in 2011 and 2012. This hotel is Clean, very comfortable and has very friendly staff. The food is excellent, reasonalble priced with staffs waiting to tend to your needs. My family of four really enjoy this hotel. It comes with fridge, stove , kitchen sink, living room with pull out sofa, complimentary water. I will be back for sure !!!

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFPbS, General Manager at Four Points by Sheraton St. Catharines Niagara Suites, responded to this review, May 21, 2012
Thanks for the great comments. It's very nice to hear when we have not only met someone's expectations but exceeded them. I'm glad to hear that you will be staying with us again when you are in the Niagara area. Hopefully your team did well in the tournaments and everyone had fun while playing. That's what counts the most!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed April 2, 2012

Decent room, great service and housekeeping staff. Well located, if you need to be in Thorold/STC area.

The bar & restaurant are disappointing though. There isn't much variety on the menu and their whiskey selection is limited. The only single malt they had was a 12 yr old Glenfiddich. No Laphroaig. I would have settled for JW Double Black but they didn't have it either. Good bar tenders though.

It takes a while for the cabs to arrive when you have front-desk call for one. Up to 20 minutes at times...

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
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Additional Information about Four Points by Sheraton St. Catharines Niagara Suites

Address: 3530 Schmon Parkway, Thorold, Ontario L2V 4Y6, Canada
Phone Number:
Location: Canada > Ontario > Thorold
Amenities:
Bar / Lounge Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Thorold
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton St. Catharines Niagara Suites 3*
Number of rooms: 128
Official Description (provided by the hotel):
The Four Points by Sheraton St. Catharines Niagara Suites has 11,000 square feet of flexible meeting and banquet space, perfectly accommodating a variety of events. ... more   less 
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Also Known As:
Four Points By Sheraton St. Catharines Niagara Hotel Thorold
4 Points By Sheraton St. Catharines Niagara Suites
Four Points Thorold
Sheraton Thorold
Four Points Sheraton St Catharines
Thorold Four Points
Thorold Sheraton
Four Points By Sheraton St. Catharines Niagara Suites Thorold, Ontario, Canada

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