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“Awesome Stay” 5 of 5 stars
Review of Summerland Waterfront Resort & Spa

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Summerland Waterfront Resort & Spa
3.5 of 5 Hotel   |   13011 Lakeshore Dr. S, Summerland, British Columbia V0H 1Z1, Canada   |  
Hotel amenities
Ranked #1 of 4 Hotels in Summerland
GreenLeadersPlatinum level
Calgary
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Awesome Stay”
5 of 5 stars Reviewed May 8, 2014

We had a great stay and enjoyed the location, amenities and our room was very comfortable and clean. The Local Grille next door has amazing food and the spa was also wonderful! It's also very close to some wineries and overall we had a fantastic weekend getaway!

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SummerlandResort, Manager at Summerland Waterfront Resort & Spa, responded to this review, May 9, 2014
Dear Guest,

Thank you very much for your great review. I am so pleased to know that my wonderful team took such care of you and your during your recent stay! It's great to know that you enjoyed your room, the amenities and the complimentary Wi-FI

Thanks again for sharing your thoughts. We take pleasure in sharing them with our team! Look forward welcoming you back soon

Regards,

Jason Brown

Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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567 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Oliver, Canada
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed May 7, 2014

We can honestly say the Summerland Waterfront resort was a nice stay. Our condo unit was clean and well presented with a fair view. However, we had booked this getaway for our anniversary and of course the dinner at the Local (adjacent to the resort ) was a main ingredient in it all. We made reservations for 7:00pm and noted there was a special of Prime Rib so ordered it only to find that as we had made reservations we could not have it plus, it was then slightly past the time period. We then ordered steak and an order of veggies which did not arrive together ( steak first and then when we questioned the waiter - the steak). The waiter tried his best and was accommodating however the hostess was neither apologetic or cordial . I have eaten here before and was always pleased but I doubt I would return to the Local . We will recommend the Resort but suggest that visitors go elsewhere for dinner.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SummerlandResort, Manager at Summerland Waterfront Resort & Spa, responded to this review, May 9, 2014
Dear Guest,

Thank you for taking the time to post your comments about your recent stay with us. Looking forward to your return. We will pass on your comments to the correct contact person.

Regards,

Jason Brown

Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1
1 review
5 of 5 stars Reviewed May 7, 2014

The Resort was a great expirence would reccomend it to anyone looking for a family getaway or for a couples night with the spa located right across the parking lot! I would for sure return to the Resort for another stay.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SummerlandResort, Manager at Summerland Waterfront Resort & Spa, responded to this review, May 9, 2014
Dear Guest,

Thank you so much for taking the time to share your comments on trip advisor. I truly do appreciate your wonderful comments regarding your experience.

See you Soon We hope!

Jason Brown

Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goulais River, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 2, 2014

Our extended stay at this resort was a wonderful experience. The location on the shores of Lake Okanagan is ideal. The sauna,hot tub, pool, exercise room as well as the rest of the resort are very clean. Our one bedroom suite with full kitchen was very comfortable and spacious. The front desk and housekeeping staff were always friendly pleasant and helpful. A great place to stay while doing your favorite activities in the Okanagan valley.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SummerlandResort, Manager at Summerland Waterfront Resort & Spa, responded to this review, May 6, 2014
Dear Guest,

Thank you for your review. We are delighted to hear that the staff were friendly and extended you the service expected. Sound like you had taken full advantage of all out resort amenities during your stay.

Hope to see you again soon

Kind Regards,

Jason Brown

Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 1, 2014

Stayed one night in a studio suite; were quite happy with the modern amenities but found
that in our room the bed was located right next to the kitchen within a few inches of the kitchen counter; while this was ok for one night it wouldn't be ideal for a longer stay especially if one was cooking. Bed was comfortable but not queen size. Tv reception was very poor. Bathroom was spacious and had a lit magnifying mirror which was nice to have!
While another reviewer liked the underground parking, we found it inconvenient as we had to bring up our luggage, and clothes on hangers up the stairs because our room was not close to the elevator. A bit of a challenge for seniors. The hotel offered free wi-fi.
The location on the lake can't be beat; we did not have time to use the pool; however, had I known, would have checked out the bird sanctuary. If I stay again, I would request a lakeview room; perhaps it would be larger and have a better furniture configuration.

Room Tip: Pay extra and get a lakeview room; we asked for seniors rate and were given the studio.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SummerlandResort, Manager at Summerland Waterfront Resort & Spa, responded to this review, May 9, 2014
Dear Guest,

We are pleased to hear that we were a part of making your tour of Beautiful BC a wonderful experience! We hope you are can to stay longer on your next visit and enjoy more of the pastimes Summerland as a destination has to offer.

We are lucky to be tucked into a secluded lakeside area with a city Park out our back door.

I apologize about the room lay out did not meet your needs, I would be happy to help you on your next stay get that personal touch and the right room for you and your guests.

Just send me an email: agm@summerlandresorthotel.com

Thank you very much for your review of the Resort.

Happy Travels,

Jason Brown

Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williams Lake, Canada
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 30, 2014

We stayed here with our brother and sister in-law. What a great place, we had a room with a king bed, a queen bed with kitchenette. The room had a partial view of the lake on a very nice deck which we sat out on a had a glass of wine. The king room had a lovely large bathroom. The main bathroom had heated tile floors, so nice. One of our party was on crutches they provided us with a plastic chair in the shower which allowed her to have a nice hot shower. Well decorated rooms, cozy beds and exceptional customer service. What more can you ask for.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chilliwack
1 review
4 of 5 stars Reviewed April 30, 2014

Enjoyable place to stay. There was a problem with housekeeping the day we arrived and some people were given their rooms after 4pm. The room was clean and quiet. Beautiful location. There was a sewage smell outside the hotel? Overall we enjoyed our stay.


  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Summerland Waterfront Resort & Spa

Address: 13011 Lakeshore Dr. S, Summerland, British Columbia V0H 1Z1, Canada
Location: Canada > British Columbia > Okanagan Valley > Summerland
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Summerland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Summerland Waterfront Resort & Spa 3.5*
Number of rooms: 107
Official Description (provided by the hotel):
Nestled in the heart of British Columbia's Okanagan Valley is the beautiful town of Summerland - A hidden gem with a distinct Old English theme complete with its very own Town Crier. There's lots to see and do here - whether you are looking to play golf in the summer, hit the slopes in the winter, or go for a tour of the wineries or enjoy one of the many festivals throughout the year. Summerland's newest addition and the regions premier vacation property is the Summerland Waterfront Resort & Spa on Okanagan Lake. The Resort was designed so that you and your family can enjoy the total Okanagan experience. Over 75% of the resort guestrooms & Suites have spectacular lakeside views, and all suites come with full kitchens, dining and living room areas, fireplaces and soaker tubs. Rooms range in size to comfortably accommodate 2 to 6 family members. You Will also find an outdoor pool and hot tub, exercise facilities and water sport rentals right at the hotel's doorstep. ... more   less 
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Also Known As:
Summerland Waterfront Resort And Spa
Summerland Waterfront Hotel Summerland

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