Where do i begin? I paid a lot of money for a very unpleasant "vacation." I did a lot of research before booking this hotel. I read many glowing reviews about the beauty of this resort, the helpfulness of the staff, the fine food, the well equipped villas. I just didn't see it. The villa my boyfriend and I stayed in had many problems. The air conditioning frequently didn't work well or at all. Much of the supplies, including linen, etc. were badly in need of replacement and/or updating. The whole resort is spread out so often it's not an easy trek from one area to another. The food at the restraurant is mundane at best. I can't even begin to list all the items that were not available from much of the wine list to soft drinks. This didn't seem to be an issue for the staff. It would have been nice if there was even a hint of apology for this. Especially again as we had spent a lot of money to go a long way to be treated as poorly as we were. Several of the staff were rude and treated us as though they were doing us a favor, instead of as guests. It was frequently difficult to get a ride to La Sagess(sp?). When we booked we were assured we wouldn't need to rent a car. The staff initially upon checking in told us to just let them know when we wanted a ride. It wasn't exactly like that, it often took an inordinate amount of time. At times we came into contact with what we were told was the owner, who seemed to imbibe a large amount of alcohol starting early in the day. She gave us a ride fairly early one morning, after that we avoided her driving us again. We preferred not risking our lives again with her. It's not that we don't think people should enjoy themselves. It seemed very unprofessional to me, aside from reckless. During our stay, we encountered her other times and it was not a pleasant experiance, she was frequently loud, mean, and obnoxious to us. For all of you considering this resort for your vacation, reconsider. I was so upset by this experiance it took me several months to write this review, for others to be forewarned. If I had known what I do now I would have gone some place else that knows how to treat people with respect and attempt to make sure their guests enjoy their stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Great pool scene, Pet owners
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine