I came across this site after our horrible experience. I hope people can heed my advice.
After spending months researching places to stay for the family vacation, we came across Grenada. A couple people at my office had been talking it up so I decided to find places to stay. That's when I came across the Bel Air Plantation. Out of all the places to stay, Bel Air was rated heads and shoulders above the rest. This is when the trouble started. When I went to setup reservations, they stated that there were no children. Fine I figured, we could see if our friends wanted to take a couple's vacation with us. So we figured out dates and booked the trip.
Finally a few months later we made our way down to Grenada. Bel Air arranged for a shuttle which was disaster since the guy showed up an hour late and nearly left half our luggage on the sidewalk. We arrived at the resort where we greeted by the staff and shown around. The resort seemed to be in nice condition with everyone busily working away. My friends and I split off to our separate rooms. Upon entering the room and looking around there was an undeniable musty smell. My wife and I are not usually one to complain but it was a very strong smell. So I went over to the desk to ask to either clean the room or for another one. After being asked ten times about the smell they said they would see what they could do. Walking back to the room I realized I had left my key by accident. Right before returning to the desk, I heard the lady I had just spoken to talking about "typical Americans and their complaining." I went over picked up my key and headed back. I told my wife who was furious and I told her to calm down since it was only one person. I called my friends and asked how their room was. They told me upon entering the room they found an unmade bed and towels on the bathroom floor. I then told them our story. Since we agreed that maybe the people were just behind schedule, why not just explore and let them fix everything up for us. So we began to explore around the grounds a bit. Again everything seemed in nice neat order. When walking down towards the beach we heard (loudly), two men arguing. One was arguing about how he hadn't been paid in 3 weeks. The other said the money would be there soon. My friend thought maybe they were just trying to make us feel pity for tips. Either way I thought to myself, great this place gets better and better. Once we walked what seemed like 5 miles to the "beach", we found it, which happened to be a bay. Lovely.
Going back to the room a few hours later, it still had the same smell. So I called up the front desk and they said we could move to a new room. We moved our stuff to the new room and went to eat. We went to the onsite restaurant. Based on the reviews I was expecting great things. The drinks were watered down and the food was tasteless. I figured maybe it was a bad night. Right before we went to the beach, one of our friends was attached to her toilet to say it nicely. We hoped it was just her adjusting, but either way it just kept piling on. So my friends stayed behind, and my wife and I went to the "beach." Note a beach usually has some form of water movement and some form of sand in the water to walk on. Upon returning to the room, the toilet was leaking and managed to soak the floor. I went over to the front desk and explained to them about the toilet. They said they would send someone over. Our ill friend stayed behind, while, her husband ventured with us back to the restaurant, hoping the food would be better. We still received watered down drinks and rather tasteless Yellowfin Tuna. We went back to the room and found the toilet merely shutoff but not fixed. I called the desk to ask and they said they couldn't fix it tonight, we had to wait till tomorrow. They said that they would add it to our bill. I said add what? They said we caused the damaged. I said thats impossible, it was from the back of the toilet. They insisted, so I went down to the desk. She said it was in their policy and any damage by guests was their responsibility. I asked to speak to the manager, she said she was it. I asked who else I could speak to and she said the owner Suzanne. About 15 minutes later Suzanne came over and asked what was going on. I explained and she explained in a slurred voice that was the policy. I kept explaining and after a few minutes she became very agitated and told me if I didn't like that policy, I shouldn't have stayed here. I said I agreed with the policy just that it was not our fault. She came closer, yelling at me and said sorry nothing I can do. She said she caters to important clientele and can't be bothered by cheaters such as myself. I went over to our friends room and told them the story. I went back to the room, packed our stuff, and we all took a taxi into town. I called my credit card company and told them that I was defrauded and to cancel the transaction.
We decided to stay at the Grenadian which was better but not great. Needless to say it was a vacation from hell, something I figured that would happen to Chevy Chase, not us. It provides a good laugh for my friends and I but was not fun to live it.
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- Also Known As:
- Bel Air Plantation Hotel St. David
- Hotel Bel Air Plantation
- Bel Air Plantation Resort Grenada/Saint David Parish