I have a hard time deciding between a 3 and 4, given that I had a great time in Barbados. However, I don't attribute my great time to the Crane Resort, but rather being on an island, relaxing, etc. Let me break it down for you:
The beach is probably the biggest reason we decided to stay here. However, I was COMPLETELY disappointed. The beach is not quiet nor relaxing. There are local men walking up to you constantly asking you to buy drinks from them. These men are not affiliated with the hotel, and they serve the drinks in coconuts which they take back from you after you're done and REUSE for other people. There are NO waiters from the hotel on the beach. I swear I read that there was supposed to be, but we sat at the beach for a good 2 hours on 4 different days and there were no waiters.
To top this off, when my boyfriend got up and went to the hotel beach bar, a local sitting at the hotel beach bar asked him if he "liked to party" and told him he was "the pharmaceutical man" and could get whatever he wanted.
Additionally, one day when we were going to the beach, there was a policeman and a soldier holding a machine gun standing at the beach, right by the elevator. I was pretty alarmed by this so we immediately turned back to the hotel. We went to the hotel front desk to ask what happened, and the 4 girls that were standing there said they had no idea why the cop and soldier were there. One even giggled at me when we were asking them. They did not seem to care at all.
So, between the locals peddling to get us to buy nasty germ-filled drinks, locals trying to sell us drugs, and random policemen and soldiers holding machine guns, I would recommend opting for the pools!!
2) Glass Elevator to the Beach
Great concept if it worked. We tried the elevator on 5 different days and it never worked. We also had a view of the elevator from our balcony, and we saw people constantly having to take the stairs because the elevator NEVER worked for 5 straight days. For us it wasn't a big deal, but for elderly people or for people with young children, this is a huge problem.
There is staff EVERYWHERE. There is way more staff then guests. You would think this would mean there is great service, right? Wrong. The staff just congregates together, and then when you go up to, say, pay for something, it's as if you are interrupting their social gathering. One day we went to the pool bar to watch a soccer game, and when we walked in there was about 15 staff members in the bar, and no guests. One staff member asked us what we were doing there, were we football fans? As if we were crashing their party.
The restaurants are way over-priced. There are no regular restaurants, like sandwich shops, etc., so you are forced to eat at sit down restaurants and be subject to poor service. There is a mandatory 10% service charge added to all these bills, and I can see why. If it wasn't mandatory, who would tip on this service??
(TIP: Go to "Cutters of Barbados." It is right across the street, walking distance. Great, reasonable priced sandwiches!)
Let's be honest, the resort is super pretty. (I think this inflates the reviews on here, because it's such a beautiful location that no one notices that they are getting ripped off on food and bad service.) I have no complaints here. The pools were awesome and EMPTY, which was great. We had a private pool every day! The plants and everything are cool too. There are also tennis courts which are in pretty nice shape.
Our room was AWESOME. One BR ocean view, we had 2 bathrooms, a kitchen, living room, W/D. It was really, really nice. TIP: There is no iPod dock.
Overall, I would not recommend this for people with children, as the beach is obviously sketchy. If you prefer to stay at pools rather than a beach, and if you are okay with the resort not being near anything else, then I'd say that this is a nice place to stay. Just bring a lot of extra cash for food, and be prepared to wait....
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 1, 2013
Dear Jackie O,
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We were disappointed to learn of your less than stellar experience here with us at The Crane. As you may be aware Crane Beach, like all beaches in Barbados, is public. This means that the Resort has no jurisdiction over members of the general public who frequent the beach. However, we do take reports of illegal activity very seriously and have informed the local authorities.
We also apologise for the inconsistencies you experienced with the Beach Elevator. Unfortunately, this was out of commission due to a mechanical issue. However, I’m pleased to report that this issue has been resolved and the elevator is once again operational.
We were definitely surprised by your description of unpleasant interactions with our staff. This is certainly not a complaint we often hear and will be investigated further. However, please allow me to assure you that your experience represents a gross departure from the norm as our team is consistently warm, friendly and welcoming.
In light of your unfortunate experience, we do understand your reluctance to return to The Crane. However, we remain committed to consistently improving our guests’ vacations and we hope you’ll grant us another opportunity to create the true Crane experience for you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.