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“Nicer than the DMV, but just as many rules” 1 of 5 stars
Review of The Crane Residential Resort

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The Crane Residential Resort
4.0 of 5 Resort   |   Crane Beach | Bridgetown, BB18079, Barbados   |  
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Hotel amenities
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Crane Paradise
Certificate of Excellence
Washington, DC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Nicer than the DMV, but just as many rules”
1 of 5 stars Reviewed December 30, 2012

The Crane is a perfectly nice resort, in terms of the quality of the rooms and the beach. But the management completely ruins it, and renders the overall experience disappointing and frustrating. If you are looking for a luxury resort with top-notch service and amenities, keep looking. (We stayed there for five days from Dec. 23-28, 2012).

Staying at the Crane is like death by a thousand paper cuts. No one blow is lethal, but put together, it is deeply unpleasant. Here’s what I mean: (1) At check-in, you get two towel cards for the beach, and a threat that failure to return the cards will result in a $50 per card fine. And they mean it – it’s impossible to get more than two towels (for two of us), which really makes no sense at the beach. You put one on the chair and use one to dry off, right? Not at the Crane, where they are more concerned that you will walk off with the threadbare 100 count towels than about their guests’ comfort. (2) Speaking of towels, we also only got two in the room. I think Hampton Inn gives you four. It’s just odd. We asked for more, got one extra for two more days and then it was back to two. And, almost as a punishment, they also stopped giving us washcloths. One evening, we called four times over four hours before finally having a couple delivered. (3) Staying on the theme of housekeeping, we had a king bed. But we had full size sheets with an exposed mattress. I don’t think I need to expand further on that point. (4) The resort bathrooms repeatedly ran out of toilet paper. (5) The spa, which we used and was just ok, didn’t have soap or a light in the bathroom and had mold all over the bathtub. (6) The pathlights were out all over the place, making walk in the dark difficult. (7) There is a severe lack of chairs and umbrellas at the beach, even though there is room for another row of chairs. It leads to actual shouting matches among guests that we witnessed. (8) Two shutters in our room never closed, so we couldn’t get the room to stay dark in the morning. We called several times and they never fixed it, even though they said they would.

That’s the maintenance/physical part of the plant. The guest services staff is in a category all by itself – their indifference and rudeness and inability to actually help was mindboggling. We walked in one day to arrange an island tour. No one greeted us; they were more interested in just talking to each other. We finally sat down in front of one of them, who looked really unhappy to be the one who got picked to help. She was singularly unhelpful, not really offering any advice and acting put upon every time we asked a question (you know, absurd things like, is that place open this week?). She arranged a tour for us and, of course, when we arrived on the appointed day at the appointed hour, there was no record of it and no driver in sight. The bellman called the driver and he came in, thirty minutes later. When I went in to ask guest services, they said that the person who helped me wasn’t there and that they couldn’t help me further. No apology, no attempt to do anything. (It was a good tour, though; we’ll post reviews of our favorite spots, like Hunte’s Garden and St. Nicholas Abbey as well). The guest services staff was also very unhelpful about dinner reservations (which are a must). They were so annoyed about making reservations that we chose to wait for reservations for the last two nights until we had tried the restaurants. Big mistake. We couldn’t get into any on one night, and we were also told that takeout is only available until 5:30 at the restaurant we wanted to go to. We were told that at 6, after asking at 2 what our options were and expressing a desire to eat there that night. This attitude goes beyond the guest services staff – they must have a rule that no one ever says “sorry” about anything. No one ever smiles and says hello when you walk by. It’s astonishing, having been all over the Caribbean, and having been around Barbados, to find such a singularly unfriendly place.

A final note of warning – this place is frequented by time share guests, which presumably contributes to the poor service, since those people are locked in to whatever service they get, as opposed to folks who are just looking for a nice resort. This is not a nice resort, and if you are accustomed to places like the Four Seasons or St. Regis, or even just like places that are run by friendly, helpful staff, I urge you to stay elsewhere.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraneGM, General Manager at The Crane Residential Resort, responded to this review, January 3, 2013
Dear jeeber,

I was unpleasantly surprised by your account of your experience as these comments starkly contrast with the uniformly rave reviews of our staff. I do apologise on behalf of my entire team if your interactions were in any way unpleasant. I have addressed the entire Guest Services team on the matter and it appears that a series of miscommunications took place, thus rendering your service sub par. Again, please accept my apologies.

We do apologise for the several inconsistencies you experienced with your Housekeeping and Engineering service. We have taken each of your points under advisement and will be discussing both short-term and long-term solutions with the various Department Heads.

Despite your understandable reluctance to return to The Crane, I wish to assure you that we remain firm in our commitment to the continuous improvement of our product and service. While this unfortunate trip has failed to meet your expectations, I do hope that you will return to Barbados to experience all that our beautiful island has to offer.

Sincerely,
Michael Phillips
General Manager
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1,779 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (493)
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English first
Philadelphia, Pennsylvania
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed December 25, 2012

Back in October I start looking for a perfect destination for spending winter holiday vacation. For the past 5 years we ( 2 families - 4 adults & 3 children ) spent all winter vacations in warm beautiful places: Atlantis- Bahamas, Beaches -Turks & Caicos, Ritz Carlton - St. Thomas, Now Jade Riviera Cancun, Hilton Waikiki Beach - Honolulu...we like to leave the cold weather of northern East Coast for warm destinations. This year we had to decide between Marriott Grand Cayman Beach Resort and The Crane - St Phillip, Barbados ...we have been around Barbados area ( Grenada, Bon Air) and learned that in December the temperatures are motly in the mid 80's and therefore we decided for Barbados...We arrived at the airport and we start waiting for the hotel transfer...after waiting over 45 minutes we decided to take matter in our hands and approached other transfer companies ( from other hotels) for help... They were more than happy to help and that's how we got to the hotel.

Arrival at the hotel: no greeters, no welcome drinks and only 1 person manning the Reception and he did a great job considering he had to handle also the incoming phone calls. Very good service with luggages brought to rooms.

Rooms: good quality rooms but missing the elementaries: only 2 big towels for 4 people, no tissues - we had to clean off the dust ( quite thick) from all closets before unpacking. After spending the first night with the A/C not working we called reception for help: 10 minutes later technician came and fixed the issue in 2 seconds ( hillarious!!!!) by flipping the A/C switches to HEAT from COLD ( options: HEAT, OFF, COLD). When we booked room by the park ( the only option at the time) our assumptions were that like the name, will have a view of a luxurious tropical garden...instead all we see are rusted cranes, excavators, and constraction equipment ( literaly!!!) 30 feet from our balcony. We have plenty of pictures but do not know how to upload at this point.

This is quite dissapointing considering we paid over US$1200 per day per room( no, it does not includes the air fare) . We still have another 8 days to stay... It's Christmas: Merry Christmas !!! If the manager wants to reply he can contact us in the rooms: 3627, 3729.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed December 24, 2012

I definitely highly praise the resort on service. Janine at the front desk went out of her way to put me in a room in which she thought I would be comfortable and Sandra Cumberbatch, the bldg. mgr, introduced herself and promised to take care of any problems. Having said all that, on my 2nd day, there was a huge dead bug in my room and the next day a gecko / lizard. There is too much vegetation around and it contributes to some of the shabbiness feel (although other parts of the resort are very elegant). The kitchens feel a bit 70s like and there are no paper towels provided so it's hard to keep clean. The smaller pool has very cheap plastic chairs. I think this hotel could be 4 star but needs some work. I liked having the grocery store which was very reasonable because the restaurants were fairly overpriced except for breakfast.

  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraneGM, General Manager at The Crane Residential Resort, responded to this review, January 3, 2013
Dear uesny,

The Crane prides itself on being an island oasis for our travellers, with the gardens complementing the beautiful architecture of the buildings. In fact, the resort’s lush green vegetation holds appeal for many of our travellers, with many commenting on the relaxing effect it has on them as they explore the property.

However, we do acknowledge that occasionally the outdoors has a way of making its way indoors, and we do apologise for any discomfort caused by the presence of the bug and the gecko. We do trust however, that our Housekeeping department was swift in removing the insect.
Janine and Sandra were both delighted by your special mention. They certainly are exceptional members of our team, having both received the prestigious Crane Diamond Award for service excellence.

I assure you we remain committed to making continuous improvements at The Crane and we look forward to welcoming you back soon.

Warm wishes,
Michael Phillips
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed December 22, 2012

We have been travelling to Barbados and The Crane for many years now. We had the pleasure once again to stay at The Crane and thought we'd try something different and stayed in the Park Residences, a one-bedroom penthouse with the rooftop pool. I must say the room was amazing and met my expectations. The rooftop deck along with the view was incredible. I was in awe every time I went up, with a corner unit we had almost 360 degree views - wow! Having the barbeque was a bonus for us as gave us the opportunity to cook a lot of things we normally wouldn't as didn't want to start up the oven.

My only small complaint of the trip was the roof top pool cleaning. with the heat it started to grow some algae/grime which didn't make it very appealing. I didn't realize we needed to ask to get this done but I now know for next time. And when it was finally cleaned it wasn't done thoroughly. A very minor technicality overall.

I can't wait to go back for a quick one week trip in February.

Yes, The Crane is one of my favorite things :)

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraneGM, General Manager at The Crane Residential Resort, responded to this review, January 2, 2013
Dear Love2Travel2BBD,

Thank you for taking the time to post this great review! We are thrilled you opted to stay in one of our newest categories of suites – One Bedroom Deluxe Penthouse. These Residences in the Park are becoming increasingly popular with our guests, who despite the absence of our world famous ocean views enjoy the added amenities of private roof top pools and bbq grills.

I do apologise for the inconsistencies you experienced with your rooftop pool. Based on our established standards, you should not have had to call for maintenance. You can rest assured that we have taken the opportunity to address this with the offending department.

It has been our pleasure to welcome you to The Crane over the years. We look forward to seeing you again in February!

Warm wishes,
Michael Phillips
General Manager
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Boston, Massachusetts
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed December 18, 2012

My family owns a time share at the Crane and we travel to Barbados every year around the holidays. We simply adore this place! The setting is unparalleled, the rooms are spacious and comfortable and the hotel staff is very helpful. We love coming to the Crane to spend some quality time and to just relax. There's nothing like waking up in the morning and looking right out your balcony at the most beautiful ocean view ever. If you're an activity person, this is probably not the resort for you--the location is somewhat isolated and the big thing to do is go to the beach and/or the pools! Also, I will warn anyone travelling to Barbados that everything seems to take longer to get done in Barbados, but we've just adjusted to that. Just relax--it's worth it!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraneGM, General Manager at The Crane Residential Resort, responded to this review, December 20, 2012
Dear Traveler9523,

Your review has captured everything that is fabulous about The Crane and we couldn’t agree with you more! Nothing compares to waking up each morning and walking out onto your private balcony to behold the most magnificent views.

The Crane certainly isn’t for everyone. But those who value relaxation, natural beauty and friendly service will find that our Resort meets their every need!

It has been a joy to have your family visit us each year. We all look forward to welcoming you back.

Warm wishes,
Michael Phillips
General Manager
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Toronto, Canada
Level Contributor
88 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed December 17, 2012 via mobile

We love the Crane. Full disclosure, we own time there at a couple of different suites. But that just shows how much we love it that we have to go back on a regular basis. We travel a lot but we love our time at The Crane. This trip we brought friends with us and they loved it too. They could not believe the views from our 4th floor suite, building 9 which looks over the beach. Ok the beach is the best on the island. We used to stay on the other side of the island which is the lee side and as a result has calm water and no breezes. Most of the big hotels and fancy restaurants are on the other coast, but honestly, we do not miss any of it. The Crane is 10 minutes from the airport, vs. 45mi ute drive to the other side. And the breezes are heavenly. We never orry about the air conditioning as we just leave the windows open. At night the tree frogs signing put us to sleep. The staff is always pleasant and helpful. The rooms are beautiful. Our teenaged daughters love it there too! And if you have any of your own you know they are the worlds biggest critics. We eat out at LAzure and the Carriage House or Cutters just across the street. We have breakfast on our balcony. Heavenly, although Sunday buffet with the Gospel signers is very special. We will be back, again and again.

Stayed December 2012, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraneGM, General Manager at The Crane Residential Resort, responded to this review, December 19, 2012
Dear sandybeachsareus,

Thank you for taking the time to post this terrific review! The Crane definitely appeals to a specific type of traveller – one who values tranquillity, breathtaking beauty and friendly service above all else.

Our location, off the beaten track on the South East coast of the island, is perhaps our strongest selling point. With the spectacular Crane Beach, multiple pools, world-class facilities and award winning restaurants, there is hardly any reason to ever leave The Crane!

It has been a pleasure to welcome your family and friends over the years. We look forward to welcoming you back, again and again.

Warm wishes,
Michael Phillips
General Manager
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St. Michael, Barbados In the Caribbean
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 14, 2012

Usually I go regularyly for breakfast at the Crane but I was invited to lunch which I willing accepted. Had a fantastic buffet lunch. Wonderful food, and great tasting grilled Mahi Mahi. The beef stew was exceptionally soft and taste like it was marinated in red wine. Hope to return for Christmas lunch or dinner.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraneGM, General Manager at The Crane Residential Resort, responded to this review, December 17, 2012
Dear CGG06,

Thank you for this brief but glowing review! We are thrilled you enjoyed a fantastic buffet lunch with us at The Crane. It sounds as though you experienced Sunday Lunch or one of our special Banquet Menus, which are always in high demand for corporate and private functions.

We look forward to welcoming you back to enjoy our sumptuous Christmas Lunch – with all the trimmings!

Warm wishes,
Michael Phillips
General Manager
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Additional Information about The Crane Residential Resort

Address: Crane Beach | Bridgetown, BB18079, Barbados
Phone Number:
Location: Caribbean > Barbados > Saint Philip Parish
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Saint Philip Parish
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Crane Residential Resort 4*
Number of rooms: 232
Official Description (provided by the hotel):
Perched dramatically on the cliffs of Barbados' pristine south-east coast, The Crane Residential Resort, established since 1887, is the island's oldest operating hotel. Transformed into a world-class luxury resort, The Crane features ultra-spacious, fully appointed ocean-view one & two bedroom suites and three bedroom Penthouses, many with their own private plunge-pool. Facilities include the acclaimed Zen Restaurant serving classic Thai and Japanese cuisine and the consistently popular L'Azure Restaurant. The casual Carriage House Pool Side restaurant is another favourite along with D'Onofrio's Trattoria located in 'The Village' which offers duty free shopping, a General Store, Bar 1887 (with nightly live entertainment) and The Village Cafe. Last but not least is Crane Beach voted by Lifestyle's of The Rich and Famous as one of the Top Ten most beautiful beaches in the world, now with a fabulous Beach Grill! ... more   less 
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Also Known As:
The Crane Residential Hotel Saint Philip
Crane Hotel Saint Philip
Crane Saint Philip
Crane Barbados
The Crane Barbados
Crane Hotel Barbados
Crane Resort Barbados
The Crane Residential Resort Barbados/Saint Philip Parish

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