I definitely highly praise the resort on service. Janine at the front desk went out of her way to put me in a room in which she thought I would be comfortable and Sandra Cumberbatch, the bldg. mgr, introduced herself and promised to take care of any problems. Having said all that, on my 2nd day, there was a huge dead bug in my room and the next day a gecko / lizard. There is too much vegetation around and it contributes to some of the shabbiness feel (although other parts of the resort are very elegant). The kitchens feel a bit 70s like and there are no paper towels provided so it's hard to keep clean. The smaller pool has very cheap plastic chairs. I think this hotel could be 4 star but needs some work. I liked having the grocery store which was very reasonable because the restaurants were fairly overpriced except for breakfast.