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“Very good service” 4 of 5 stars
Review of The Crane Residential Resort

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The Crane Residential Resort
4.0 of 5 Resort   |   Crane Beach | Bridgetown, BB18079, Barbados   |  
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New York City, New York
1 review
“Very good service”
4 of 5 stars Reviewed December 1, 2012

Had a wonderful stay at the Crane, would like to thank every one who made my stay enjoyable especially Mary the Housekeeping Supervisor, who although the rain was falling, went through it to get me a beach towel, and took time out to listen to me about problems I was experiencing at home. Thanks Mary.

Room Tip: ground room had pool on patio, it was wonderful to have my own pool
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  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraneGM, General Manager at The Crane Residential Resort, responded to this review, December 4, 2012
Dear Harold W,

Thank you for this brief and heartfelt review. Many of our guests agree that Crane staff treat them as a part of their extended family, even if that means simply lending a sympathetic ear.

We are all delighted that you had such a wonderful stay and look forward to welcoming you back to the resort in the near future.

Warm regards,
Michael Phillips
General Manager
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1,754 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (488)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Jacksonville,NC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 30, 2012

We spent our Thanksgiving week at the Crane in Barbados. All I can say is wow. Wonderful property - fantastic beach and stellar service. Our room attendant, Diana, went out of her way to assist with my mother, who is elderly. She helped us get in contact so we could get Mom meals in the room beyond the normal offerings and really went out of her way with her schedule to make sure the rooms were taken care of and in top condition. We spent the majority of our time on site both on the beach and beside (or in!) the pools. The property must have been full for the holiday week, but the beach never felt crowded and there were always chairs available. The pool was the same. We did partake in the catamaran trip through the Crane and really enjoyed that as well. A great week at a stellar resort.

Room Tip: If you can, opt for building 5 - best views of the ocean - you literally look down off your balcony...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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CraneGM, General Manager at The Crane Residential Resort, responded to this review, December 4, 2012
Dear runninginNC09,

We are thrilled that you had a fantastic time at The Crane. I have passed on your kind comments to Diana, who continues to deliver exceptional service while going above and beyond for our guests here at the resort.

I always feel especially pleased when guests have the opportunity to experience the full range of amenities across the resort and to explore a bit more of Barbados.

Thank you for choosing The Crane on your Barbados holiday. We're looking forward to seeing you again soon.

Warm regards,
Michael Phillips
General Manager
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Hamilton, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 29, 2012

My husband and I spent 1 night at The Crane in Barbados (a chance to experience Barbados while at the same time, avoiding an awkwardly long connection at the airport).
We only stayed one night, but we were immediately captivated by the stunning views, gorgeous beach, immaculate pools and landscaped gardens. Our room (just a standard garden view) was equally magnificent, with heirloom furnishings, roman tub and large separate stand up shower....
While this resort is not an all-inclusive, every unit is fully furnished with a kitchenette (the better the room category, the fuller the kitchen I'm told) and cooking utensils (which is great if you're on a budget) On top of the 5 star amenities that the resort offers (great restaurants & bars, daily maid service, spa and fitness centre on site, duty free shops, etc), it's also got its very own self-sufficient village where you can buy groceries, go for coffee, meet for drinks, etc. (Pretty fabulous selection of wines at the General Store). We had free wi-fi at the resort and computers in the lobby too if you didn't think to bring your own laptop. This resort is also a time-share....if we were ever to consider doing a time share, we think this just might be the place!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraneGM, General Manager at The Crane Residential Resort, responded to this review, December 4, 2012
Dear NTSV,

Thank you for choosing The Crane for your brief trip to the island, and for this amazing review. It was a pleasure having you stay with us.

Having kitchens in every room is definitely a plus for our guests, whether they are staying in a Junior Suite kitchenette with its mini fridge, 2-burner stove, electric kettle, coffee maker and microwave; or in a 1-bedroom or 2-bedroom suite with double-door fridge (icemaker included), stove, oven and dishwasher; or in a Penthouse with a barbeque grill and wet bar on the roof deck.

We're looking forward to your next stay with us, hopefully for much longer than 1 night this time.

Warm regards,
Michael Phillips
General Manager
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Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 29, 2012

Our day started off beautifully....Liat Airline was a 1/2 early. We arrived at the Crane at 9:30 am and were amazined at how friendly the staff were, how cold the beer was in the General Store. lol . Cheryl upgraded us to a room with a pool and a hot tub...it was fantastic. The service in all the restaurants was excellent as well as the food. The property is amazing....we had a wonderful weekend and are looking forward to returning soon. Our experience was outstanding....thanks to all the Crane staff for making our weekend memorable.

Whitney & Rob

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraneGM, General Manager at The Crane Residential Resort, responded to this review, December 4, 2012
Dear Bryg,

Thank you for taking the time to post this lovely review. We are delighted that you and your husband had such a fantastic weekend stay with us!

I am always happy to hear that guests have made full use of their in-room amenities such as the private pools, jacuzzi tubs and fridges (to store their ice cold beer).

We certainly look forward to welcoming you both back on your next trip to Barbados.

Warm regards,
Michael Phillips
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 28, 2012

We are long-time visitors to Barbados and The Crane and have really enjoyed the island and the resort each time.
Our room (ocean view with a plunge pool) was heavenly as always and I must mention the absolute terrific service that Diana, our chambermaid, carried out each day. She is an absolute star!
The other positives were the Beach (simply incredible), the Carriage House (great food), 1887 bar (friendly service) and D'Onofrio's (so good we went twice). The gospel breakfast buffet is a must on Sunday mornings as well.
The main negative though was our experience at L'Azure which was nothing short of disgraceful. The food is brilliant but unfortunately the kitchen is let-down by the service staff who were at times dis-interested, dis-honest, rude and not a reflection of the service elsewhere in Barbados or even at the Crane. The service became so bad it was bordering on hilarity at times. The place descended into chaos as other tables left as they had not received any food.
Checking out was slightly onerous as well but that is a minor complaint.
The resort is beautiful and hugely relaxing. If they fix the issues at L'Azure, then I'd recommend the Crane to all and sundry!

Room Tip: Stock up your room at Emerald City which is a local supermarket and far cheaper than the general sto...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraneGM, General Manager at The Crane Residential Resort, responded to this review, December 4, 2012
Dear Random_TouristNyc,

Thank you for taking the time to post this detailed review. It was our pleasure to have you and your family stay with us.

As other reviewers have noted, Diana is a true Crane diamond, and we have passed on your lovely comments to her, as well as to the restaurant and bar teams at The Carriage House, Bar 1887 and D'Onofrio's.

I must apologise for the poor service you experienced on one of the occasions that you went to L'Azure. What you have described is certainly an exception from the high standard we expect in that restaurant and I can assure you that we have dealt with the matter appropriately. Our Restaurant Consultant is back on property this week to assist us with the final tweaks to the new L'Azure.

This service issue aside, I am happy that you had an overall relaxing time, and look forward to welcoming you back.

Warm regards,
Michael Phillips
General Manager
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El Dorado Hills, California
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed November 28, 2012 via mobile

The good - nice beach, nice pools, average fitness center. The units are large, nice spAcious bathrooms. The kitchens are ok, missing many items like knifes, cutting boards and the dishwasher doesn't work very well. Balconies very large. The bad the air conditioning does not work at all. I've complained twice and nothing happens. Really in a resort with four diamond rating? I'm writing this review from my unit in building 5 at 4 am because its 83 degrees and I cannot sleep. The air conditiong is set on the lowest setting and I've kept the shutters shut during the day to keep the sunlight out which is sad since there is a great view. The restaurants are good but I will never come here again because of the air conditioning and lack of a response to fix it. 83 degrees is ridiculous. It's a shame because everything else is good.

Stayed November 2012, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraneGM, General Manager at The Crane Residential Resort, responded to this review, December 5, 2012
Dear camskate,
We are happy that during your stay you had an opportunity to experience Crane Beach as well as the pools across the resort.

Please accept my sincerest apologies regarding the inconsistencies you would experienced with the air conditioning. We are continuously working on our chillers to ensure that guest rooms are adequately cooled.

I wish to assure you that the lack of cooking utensils in your suite was a major oversight by our housekeeping department and I have spoken to the team to ensure that this will not occur again.

At The Crane, we aim to provide guest experiences that can be truly treasured and we will continue to make the necessary improvements to warrant such accolades from our guests.

We do regret that your stay did not meet your expectations and we do hope that you allow us another opportunity to create the true Crane Experience for you.

Warm wishes,
Michael Phillips
General Manager
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Frederick, Maryland
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed November 27, 2012

We have visited Barbados 8 times, and previously stayed at The Sandy Lane or Royal Pavillion. We just returned from a week at The Crane where I booked a 2 bedroom oceanfront suite. We arrived to no welcome, no rum punch, and no orientation. The elevator to our room in The Palmetto building was in need of cleaning. The rooms did not have adequate air conditioning. The bathrooms had extremely poor lighting and the cheapest and smallest of towels. There was no turn down service or bottled water. Two of three toilets did not work well enough. Some batroom windows needed serious cleaning. There were no pool attendants for set up services or food or drink services. Each guest is only allowed one towel, so once you use it for chair coverage you are at a loss for how to dry after a swim. Everywhere we walked we saw some sign of disrepair...workers, machines, orange net fencing. It would seem maintenance should be preformed prior to the beginning of tourist season. On Wednesday we were left a note from management that there would be a planned maintenance on our building for Thanksgiving Day...therefore, no water from 9 to 5. As it turned out we had no hot water all day that Thursday, through 1:00 the following day when we checked out. Had I been told about this planned maintenance when I booked the trip I would not have chosen this resort. Hot water is not a luxury it is a basic provision.

Restaurant service and food were spotty, though Janell was of great service at breakfast. I had requested a birthday mention for Thursday evening, but it was totally forgotten. The best restaurants are not on this side of the island. To travel to the east side is a cab fare of $40 each way.

The resort is situated in a beautiful spot and both the ocean and pool water were enjoyable. The pools could have been better maintained, however.

Overall, I could not recommend this property. It is in serious need of management and maintenance to a higher standard. Though rooms were spacious and staff was friendly, this just could not over compensate for all the shortcomings.

Room Tip: Oceanfront have the best views. Other views to gardens or town are sobering.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraneGM, General Manager at The Crane Residential Resort, responded to this review, November 28, 2012
Dear patvoveris,

Firstly, let me apologise that The Crane did not live up to your service expectations on your Barbados holiday.

I can assure you that the inconsistency you experienced during check-in is a gross departure from our established procedures. Each guest to The Crane is welcomed and offered a complimentary beverage usually a non alcoholic fruit punch or rum punch and then escorted to their Residence. I have personally looked into this and briefed the staff of this service break down and the importance of adhering to the check in process.

During your stay we were required to upgrade the hot water system and we apologise that the maintenance work took a bit longer than expected. We are currently conducting a series of small maintenance projects across the resort to ensure that we continue to operate at high level. During maintenance work we do our utmost to ensure that there is minimal disturbance to our guests.

Just one quick clarification, Crane guests may opt to secure an additional towel card which will allow you to obtain additional towels during your stay.

Despite the fact that The Crane was not what you were looking for, we do hope that you return to Barbados for many more holidays.

Warm wishes,
Michael Phillips
General Manager
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Additional Information about The Crane Residential Resort

Address: Crane Beach | Bridgetown, BB18079, Barbados
Phone Number:
Location: Caribbean > Barbados > Saint Philip Parish
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Saint Philip Parish
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Crane Residential Resort 4*
Number of rooms: 232
Official Description (provided by the hotel):
Perched dramatically on the cliffs of Barbados' pristine south-east coast, The Crane Residential Resort, established since 1887, is the island's oldest operating hotel. Transformed into a world-class luxury resort, The Crane features ultra-spacious, fully appointed ocean-view one & two bedroom suites and three bedroom Penthouses, many with their own private plunge-pool. Facilities include the acclaimed Zen Restaurant serving classic Thai and Japanese cuisine and the consistently popular L'Azure Restaurant. The casual Carriage House Pool Side restaurant is another favourite along with D'Onofrio's Trattoria located in 'The Village' which offers duty free shopping, a General Store, Bar 1887 (with nightly live entertainment) and The Village Cafe. Last but not least is Crane Beach voted by Lifestyle's of The Rich and Famous as one of the Top Ten most beautiful beaches in the world, now with a fabulous Beach Grill! ... more   less 
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Also Known As:
The Crane Residential Hotel Saint Philip
Crane Hotel Saint Philip
Crane Saint Philip
Crane Barbados
The Crane Barbados
Crane Hotel Barbados
Crane Resort Barbados
The Crane Residential Resort Barbados/Saint Philip Parish

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