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The Crane Residential Resort: Traveler Reviews

4.0 of 5
Crane Beach | Bridgetown, BB18079, Barbados
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The Crane Residential Resort
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1,244 reviews from our community

Traveler rating
    712
    298
    87
    72
    75
See reviews for
Families
267
 
Couples
630
 
Solo
31
 
Business
37
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Aylesbury, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Has potential to be world class”
4 of 5 stars Reviewed November 14, 2012

We spent a week at the Crane and over all we had a great time. The location is superb exactly what you expect from the Caribbean - picture postcard you might say.
The staff are among some of the most friendly I have come across and always have a smile and a good morning/evening or alright for you.
The food in the resort is also very good especially the Thai and again the service excellent.
So you might ask what stops it being world class, well it is really the maintenance. Again it is really clean and they are always working on the gardens and the grounds but there were issues for other guests with not having hot water or air conditioning which is not funny when it is 30 degrees. For us it was the fact we had an adjoining room and the sound proofing was very poor and our neighbours were very noisy, luckily they were only there for 2 nights and then we had peace. We also had air conditioning issues on our last day but again not much of an issue as we were checking out at mid day.
I suppose the question is would I go back and the short answer is Yes.

Room Tip: Make sure your room does not have an adjoining door as the sound proofing is not good
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask humphtj5 about The Crane Residential Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraneGM, General Manager at The Crane Residential Resort, responded to this review
November 16, 2012
Dear humphtj5,

We are pleased that you had an overall great time with us at The Crane. The Resort certainly does enjoy a breathtaking cliff top location overlooking Crane Beach and the Atlantic Ocean. These stupendous views when combined with our attentive and friendly service create fantastic vacation experiences for our guests.

During your stay, our construction team was in the process of connecting one of our buildings to our new chilling system. As a result, the hot water and AC of this building were affected and we addressed the impact on these guests directly. Also, the doors between our adjoining suites feature a small rubber gasket for sound proofing purposes. It appears as though that gasket was missing during your stay. We do apologise for the inconvenience caused.

However, we are thrilled that you have not allowed these unfortunate occurrences to deter you from returning to The Crane. We look forward to welcoming you back to enjoy a disturbance free holiday!

Warm regards,
Michael Phillips
General Manager
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Barbados
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“The Crane, spoilt by poor air-conditioning”
2 of 5 stars Reviewed November 10, 2012

We are currently in our second day in the fantastic Crane in block 5. It is our second visit to the resort and our tenth wedding anniversary. So here are the good point's;-
1) The Staff are really friendly
2) The food in Zen last night was excellent
3) The resort as before is beautiful and well maintained.

The bad point, which unfortunatly spoil's the above:-
1) Before coming to the resort we emailed customer services to request a room with the air-con working, as we had a few problem's on the previuos visit. However, we arrived last night and our room in Block 5 has a very poor performing air-con system. We have been down to reception four times, but each time we have been fobbed off and we are stuck in a room which is extremely hot and uncomfortable to sleep in.

We love aspects of the Crane, however, the poor perfroming air-conditioning, will unfortunatly make this our last visit. For any future customer's, please consider this before booking, as this can spoil an otherwise amazine experience at the crane.

Room Tip: Ensure you have an apartment with the new and upgraded aircon
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
Ask marc d about The Crane Residential Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraneGM, General Manager at The Crane Residential Resort, responded to this review
November 15, 2012
Dear marc d,

I was extremely upset to learn of your unfortunate experience with us and on behalf of my entire team I would like to extend my sincerest apologies. I have checked into your situation and it appears that Mr. James Best, one of our Guest Relations Managers was proactive in resolving your situation by facilitating a room upgrade for you.

We do hope that this action salvaged your vacation and that you will continue to make The Crane your Barbados resort of choice!

Warm wishes,
Michael Phillips
General Manager
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Beverley, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“GREAT HOTEL IN A BEAUTIFUL SETTING”
5 of 5 stars Reviewed November 9, 2012

We stayed at the Crane for 7 nights last week. We were lucky enough to have our own private garden complete with its own swimming and jacuzzi (which unfortunately did not work, but we were told it worked at certain times between certain months, which odviously did not incude the time we were there!). I must admit I spent most of my time in the garden, it was so peaceful. The clifftop setting and Crane Beach were beautiful - and the the sea breeze very welcome. The rooms were well laid, spacious and tastefully decorated with a fully equiped kitchen including ice maker and dishwasher. The staff were polite and friendly and the restaurants were good. There is no night life as such - so if you want this the Crane is not the place to go.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask 26Andrea about The Crane Residential Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraneGM, General Manager at The Crane Residential Resort, responded to this review
November 16, 2012
Dear 26Andrea,

We are delighted you enjoyed your time here with us at The Crane. Your choice of suite category – One Bedroom Standard Suite with Garden Pool – is among our newer range of accommodation. These boast the same elegant yet understated décor and modern amenities found in our ocean view suites but with the added feature of lush private gardens.

We do apologise for the disappointment you experienced with your Garden Jacuzzi, but we are pleased that you enjoyed your private garden and pool.

Thank you for taking the time to post this review. We look forward to welcoming you again.

Warm wishes,
Michael Phillips
General Manager
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New York, NY
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
“Lovely Babymoon”
4 of 5 stars Reviewed November 7, 2012

My wife and I just got back from a 5 night package at the Crane that we bought on Luxury Link. We had a great time.
- The beach is beautiful and they have the umbrellas up and ready to go when you arrive.
- There is a general store on the property with reasonably priced items which was great.
- We stayed in a great 1BR suite with private plunge pool overlooking the ocean. It was very romantic - a great way to spend time during the day.
- The only downside is the Spa is currently being renovated so if you want a spa trip, please be aware the spa is currently operating in temporary quarters.
- Hotel was nice and quiet. Mostly families and couples enjoying a relaxing time.

Room Tip: Trip Advisor said there was construction so I asked to be moved away from the construction. Some roo...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Balazy about The Crane Residential Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraneGM, General Manager at The Crane Residential Resort, responded to this review
November 12, 2012
Dear Balazy,

Thank you for taking the time to post this wonderful review about The Crane. We are thrilled that you had a great time with us, enjoying your One Bedroom Ocean View Suite with Plunge Pool in particular.

We do apologise for any inconvenience caused by the temporary relocation of Serenity Spa as we complete the scheduled renovations on the Historic Hotel. We look forward to its reopening in its original space in the winter.

We look forward to welcoming you back – next time, for a longer stay!

Warm wishes,
Michael Phillips
General Manager
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Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
“Absolutely Fab!”
5 of 5 stars Reviewed November 6, 2012 via mobile

Just left today and am writing review from the airport. What a beautiful resort! My husband and I had just completed a 7 day cruise on a 50ft sailing vessel, which we absolutely loved...but coming here was quite a change. Huge rooms, jacuzzi tub, kitchen! I couldn't believe it. We used our points for our stay and I'm used to sometimes getting a little shafted due to that...not the case at all. Beautiful pools and property. Wonderful staff.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask tropicalparadise1106 about The Crane Residential Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraneGM, General Manager at The Crane Residential Resort, responded to this review
November 12, 2012
Dear tropicalparadise1106,

Thank you for taking the time to review your “absolutely fab” Crane experience. We are delighted that you enjoyed the final stop on your vacation with us at The Crane. We were especially thrilled to learn that we exceeded your expectations with our spacious and well appointed accommodations, world-class amenities and facilities as well as our friendly staff.

It was our pleasure to welcome you too and we look forward to seeing you again soon!

Warm wishes,
Michael Phillips
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Crane Residential Resort

Also Known As:
The Crane Residential Hotel Saint Philip
The Crane Residential Hotel
Crane Hotel Saint Philip
Crane Saint Philip
Crane Barbados
The Crane Barbados
Crane Hotel
Crane Hotel Barbados
Crane Resort Barbados
The Crane Residential Resort Barbados/Saint Philip Parish
Address: Crane Beach | Bridgetown, BB18079, Barbados
Phone Number:
Region: Caribbean > Barbados > Saint Philip Parish
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in Saint Philip Parish
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Perched dramatically on the cliffs of Barbados' pristine south-east coast, The Crane Residential Resort, established since 1887, is the island's oldest operating hotel. Transformed into a world-class luxury resort, The Crane features ultra-spacious, fully appointed ocean-view one & two bedroom suites and three bedroom Penthouses, many with their own private plunge-pool. Facilities include the acclaimed Zen Restaurant serving classic Thai and Japanese cuisine and the consistently popular L'Azure Restaurant. The casual Carriage House Pool Side restaurant is another favourite along with D'Onofrio's Trattoria located in 'The Village' which offers duty free shopping, a General Store, Bar 1887 (with nightly live entertainment) and The Village Cafe. Last but not least is Crane Beach voted by Lifestyle's of The Rich and Famous as one of the Top Ten most beautiful beaches in the world, now with a fabulous Beach Grill! ... more   less 
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