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“Gorgeous Resort” 4 of 5 stars
Review of The Crane Residential Resort

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The Crane Residential Resort
4.0 of 5 Resort   |   Crane Beach | Bridgetown, BB18079, Barbados   |  
Hotel amenities
Certificate of Excellence 2014
Milford, Connecticut
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Gorgeous Resort”
4 of 5 stars Reviewed October 8, 2012

We have just returned from the Crane in building 5 in a one bedroom ocean view suite. The view was incredible. We enjoyed sleeping to the sound of the ocean and windows open every night. There is no need to have the air conditioning on because of the constant breeze. Our room was very nice. The staff at the Crane is awesome! The Carraige House was our favorite restaurant. We also ate at all the other on-site restaurants and as others have written they are just OK. We went off site to the Gap area and enjoyed dinner there. Management needs to work on the restaurants on-site. They were always out of everything and the wine list was needs some work for sure. If they get that straightened out people will stay on the resort and it will bring people in.
The beach was incredible. A little rough but the water is clear and the sand is soft and clean. The beach is not for small children but the pool area is great for kids. We toured the island and the Cranes beach is by far the best. All in all we would go back again. We enjoyed the location even though it is away from everything. The staff made our vacation and we are looking forward to seeing them all again someday.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraneGM, General Manager at The Crane Residential Resort, responded to this review, October 15, 2012
Dear AngelaBosco,

We couldn’t agree with you more – our employees are indeed awesome! It was our pleasure to welcome you to The Crane and we are delighted to learn you enjoyed your stay with us. It will be no surprise to you to learn that Crane Beach was once rated as one of the top 10 beaches in the world.

We also appreciate your constructive feedback about your restaurant experiences. You’ll be pleased to learn that we have engaged the services of a Restaurant Consultant who is making his way through our restaurants to make improvements in both food & service. We have also just upgraded our wine list and expect to launch it next month.

Thank you for taking the time to post this fantastic review. We look forward to welcoming you back to enjoy more of beautiful Crane Beach.

Warm wishes,
Michael Phillips
General Manager
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1,687 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (467)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
fife united kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 6, 2012

What can I say about paradise and tranquility. This is it guys. Service from everyone is number one. Staff are so kind and friendly. Island is great for touring with a mini moke, or hop on the local buses. Only 2 barbados dollars where ever you go . Resort has everything you need, however a must is Oistins Fish Fry on a Friday. Great experience.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraneGM, General Manager at The Crane Residential Resort, responded to this review, October 22, 2012
Dear Jackie E,

Thank you for taking the time to post this short but sweet review. It was our pleasure to welcome you and we are thrilled you enjoyed a great experience with us.

Don’t become strangers! We hope to see you again soon.

Warm wishes,
Michael Phillips
General Manager
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Raleigh, North Carolina, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 3, 2012

My friends and I stayed here for a week in a two bedroom unit in Building Two, and the view was gorgeous. The staff was very attentive, and having shops on site was quite handy. All in all, would absolutely stay again. Can't speak to price due to this being part of a time-share.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraneGM, General Manager at The Crane Residential Resort, responded to this review, October 15, 2012
Dear John F,

Thank you for taking the time to post this brief but fantastic review! We are thrilled you enjoyed your Two Bedroom Ocean View Suite with Plunge Pool – ideal for friends and families with two spacious bedrooms and two and a half bathrooms.

It was a pleasure to welcome you on this trip and we look forward to welcoming you back soon!

Warm Wishes,
Michael Phillips
General Manager
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Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 2, 2012

My boyfriend and I recently visited The Crane resort back in July and had a wonderful time. Overall, the services at The Crane was very good. The only reason I did not give an excellent rating was because the food at the resort was just okay - nothing that blows your mind!

The rooms were superb - very nice and spacious!! Although we experienced several issues with our whirlpool tub, The Crane staff were very diligent in resolving the problem. I'm talking about we had to call them back like 3-4 times b/c it kept breaking down, but they came each time with no problem! Finally, the manager of facility called and apologized for the incident, and made sure there were no more break-downs!

One tip to remember when staying on the resort is to make sure you eat EARLY! The restaurants close early, so any late night cravings can go out the door! But there is a lounge on the resort that stays open til 11 or 12, and they play great music and the bartenders are on point! Great way to relax after a full day of touring the island!

I would return to The Crane, but my preference would be to stay closer in the city! The Crane is located about 25min outside the city limits. If you're not one that likes to venture off the resort, then this would not be a nuisance to you!

I would highly recommend the Cool Runnings Catamaran Cruise! The boat staff are LIVELY and they feed you really well! They are also patient and great teachers while snorkeling!!!

Room Tip: The ocean view is the best!
See more room tips
  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraneGM, General Manager at The Crane Residential Resort, responded to this review, October 15, 2012
Dear Chelly-P,

We are delighted you and your boyfriend enjoyed a wonderful time overall with us at The Crane. We do apologise for the initial inconvenience with your Jacuzzi, however I am pleased that my team was able to rectify the matter for you.

You’ll be pleased to learn that since your stay we’ve engaged the services of a Restaurant Consultant who has been making his way through each of our restaurants. We have already begun to see rave reviews from our patrons in D’Onofrio’s and L’Azure about the new menus.

Thank you for taking the time to post this review. We do hope the next time you are looking to enjoy a truly relaxing vacation, you will choose to visit us again!

Warm wishes,
Michael Phillips
General Manager
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Wendell, North Carolina
Top Contributor
93 reviews 93 reviews
14 hotel reviews
Reviews in 36 cities Reviews in 36 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed October 2, 2012 via mobile

Stayed in Building 2 in a 2 bedroom unit. The view was great and the plunge pool was used everyday! Went in a slow time so restaurants were not always open when needed but the service was great. The rsort grounds and beach are beautiful. Walk down the beach to the hidden cave and find the remote beach to have true privacy.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraneGM, General Manager at The Crane Residential Resort, responded to this review, October 15, 2012
Dear DLFriedel,

Thank you for this brief but fantastic review! It certainly sounds as though you enjoyed everything about your stay – especially Crane Beach!

Crane Beach is actually the safest swimming venue on this side of the island with an encircling coral reef which breaks the waves. An interesting historical fact is that the private beach and caves were used by ladies in the 18th century, when it was considered improper to be seen bathing in public.

We look forward to welcoming you back – next time, in our busy winter season so you can truly enjoy all that The Crane as to offer.

Warm regards,
Michael Phillips
General Manager
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London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 2, 2012

My husband and I were at The Crane from 14th September to 21st. We had a really lovely time there. The views from our Ocean View room was amazing. Unfortunately when I booked through our travel agent I had booked a room with a plunge pool but when we got to The Crane they hadn't informed the hotel!! Nevertheless the girls at Guest Services bent over backwards to accommodate us but when we considered the move to another block and what with packing and unpacking again we decided against the move. Our suite was fabulous anyway. The pool area was absolutely gorgeous but, we were rather disappointed with the beach. The seating for such a lovely hotel was very poor and there was a very tardy area for drinks etc. I know we went in the low season but nevetheless I found this very poor. We also found the restaurants rather average as well and the L'Azzure was far from good, even for breakfast. So much so, we did consider going out for breakfast in the morning but again, there is very little around The Crane it is quite isolated and you have to take a bus, car, taxi to where ever you wish to go. On saying all this, we would definately go back to Barbados we loved the people and scenery and the laid back atitude.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraneGM, General Manager at The Crane Residential Resort, responded to this review, October 15, 2012
Dear cazza065,

Thank you for your glowing review of our staff! The ladies in Guest Services certainly are very accommodating and they were thrilled by your special mention.

I was surprised by your comments about our services on Crane Beach. It is a public beach so there are strict limits to the construction of F&B facilities on the sand. Nevertheless, I have communicated your feedback to our Beach team because our guests should experience the same level of comfort on Crane Beach regardless of the time of year they visit. Thank you for drawing this to my attention.

However, you’ll be pleased to learn that we have engaged the services of a Restaurant Consultant who is currently stationed in L’Azure. He has already made some significant changes to both the lunch and dinner menus to some rave reviews.

Again, thank you for taking the time to post this fantastic review. We look forward to welcoming you back to Barbados and to The Crane soon!

Warm wishes,
Michael Phillips
General Manager
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Liverpool, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 1, 2012

After visiting The Crane for several years it has become a second home and the highlight of my year. It is a beautiful place with friendly people and amazing rooms and restaurants.Our room overlooks the atlantic ocean - the best view from any room there in my eyes! Our maid, Diana, is brilliant and very friendly. She always happy to help out in anyway she can! Thanks Diana!

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraneGM, General Manager at The Crane Residential Resort, responded to this review, October 15, 2012
Dear MaddiCornforth,

Thank you for this short but sweet review! We are delighted you continue to enjoy your stays with us at The Crane. Room Attendant, Diana was thrilled by your special mention. She is often mentioned by guests for her efficiency as well as her vast knowledge of our beautiful island.

It has been our pleasure to welcome you back to The Crane year after year. We look forward to your return!

Warm wishes,
Michael Phillips
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Crane Residential Resort

Address: Crane Beach | Bridgetown, BB18079, Barbados
Location: Caribbean > Barbados > Saint Philip Parish
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Saint Philip Parish
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Crane Residential Resort 4*
Number of rooms: 232
Official Description (provided by the hotel):
Perched dramatically on the cliffs of Barbados' pristine south-east coast, The Crane Residential Resort, established since 1887, is the island's oldest operating hotel. Transformed into a world-class luxury resort, The Crane features ultra-spacious, fully appointed ocean-view one & two bedroom suites and three bedroom Penthouses, many with their own private plunge-pool. Facilities include the acclaimed Zen Restaurant serving classic Thai and Japanese cuisine and the consistently popular L'Azure Restaurant. The casual Carriage House Pool Side restaurant is another favourite along with D'Onofrio's Trattoria located in 'The Village' which offers duty free shopping, a General Store, Bar 1887 (with nightly live entertainment) and The Village Cafe. Last but not least is Crane Beach voted by Lifestyle's of The Rich and Famous as one of the Top Ten most beautiful beaches in the world, now with a fabulous Beach Grill! ... more   less 
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Also Known As:
The Crane Residential Hotel Saint Philip
Crane Hotel Saint Philip
Crane Saint Philip
Crane Barbados
The Crane Barbados
Crane Hotel Barbados
Crane Resort Barbados
The Crane Residential Resort Barbados/Saint Philip Parish

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