hi just returned frm a real short break in north wales we booked a family room Rhuddlan Premier inn. checking inn was pleasant staff was very helpfull, wen we went to our room we discovered a double bed made up & a sofa everythin was in clean & tidy, but we wer two beds missing, went to reception as had no duvets or bed sheets for the sofa bed! the receptionist was very surprised so she went to our room to have a luk as to why the other 2beds wernt made up, we then had 2 move our luggage around so that she can put a mattress in the corner. any way we agreed that she can do that once were out.
The location is superb close to a castle & a short drive to rhyl beach which was stunning,
Wen we returned the sofa bed had been converted to a single bed & a mattress was in place a, room was a bit cold so turned the heating on which warmed up afer about an hour then got to warm so had to open the window, which bought in alot of noise from passing trafic & also bought in a spider once the kids discovered the spider they refused to sleep by the window so i took the single sofa bed with the BANGING head board, every time i tossed & turned the headboard wld bang against the wall or then thire wld be a vehicle driving pass, so thats why i cld not sleep at all, had a reall bad headache in the morning, breakfast was refreshing & had a gud selection in the buffet style layout.
When we checked out I adviced the receptionist of the problem we had sleeping &n she adviced that she will spk to her manager check the head board & get intouch. so now the clocks ticking lets see if they do get intouch or not.
i wld recommend this hotel purily because of its location, ease of reaching local amenietys, staff wer pleasant too.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.