Beautiful venue with amazing views, but that doesn't excuse the terrible service and disappointing food. We'd eaten here before and had an amazing experience but from what I understand the management has changed, and it's now marketing an 'al a carte' menu which is in fact over priced pub grub, straight from the microwave.
On arrival we were seated in a great spot and a waitress took our drinks order. A waiter then served our drinks, spilling them over our menus and exclaiming a 4word expletive right in front of us, which left us all rather open-mouthed.
He returned to clear the mess, and took our food order. It was clear he was inexperienced, and he returned again to double check he'd taken the order correctly.
My husband's Moules Marinieres starter was so awful he couldn't eat it, and on complaining the waiter suggested a beer top up to make up for the poor food - the boys gratefully accepted, but were brought a different beer to the one they ordered. This would have been forgiven but for the empty starter plates being left on our table until a waitress bought out our mains - you can imagine the carnage of trying to put down 5 plates of mains when the empties of 5 starters were still on the table.
Add to that the waitress bought out a main which we didn't order, and on requesting what we ordered we were asked, 'can't you just try it, to see if you like it'? We said no, as it wasn't what we'd ordered, but she advised a new main would take 20 minutes to prepare (which is doubtful, as the food seemed very pre-prepared) so we accepted what we'd been served as we didn't want the delay.
My sister ordered a steak with chips and peppercorn sauce, and it arrived without either. We requested these items again and were told there was no peppercorn sauce, at which point I got quite cross and demanded why we weren't told this at the point she'd ordered the steak, as this would have certainly meant she'd have ordered something else. The waiter then said, 'oh, does a steak always come with a sauce then'? He was clearly clueless.
The mash was so dry it disintegrated upon contact, and it had lumps in it. The tagine (which we didn't even order, and neither waiter could pronounce) was tasteless, and came with rice (couscous anyone?), and the vegetables were clearly microwaved and not roasted, as they were soggy.
The draught lemonade was also flat.
I complained prior to requesting the bill, and warned the waiters that I would not be paying asking price for the food as it and the service were substandard. I also challenged the waitress who insisted we should 'have a go' at the main she brought out even though it wasn't what we ordered, and pointed out to the waiter that he needed more training as his service skills were apalling and it was blindingly obvious that he was new. My Dad then collected the bill and was given one person's starter and main for free, but I still think this was too much to pay.
The restaurant had only 2 other tables to serve the whole evening, so there was no excuse for the atrocious service or poor food. It is overpriced pub grub served in huge portions but I would rather have the 'a la carte' experience advertised, and enjoy a smaller menu cooked properly.
I absolutely would NOT recommend this restaurant to anyone. The Old House at Home just a walk down the road, offers much better quality food and service for a lesser fee. And their waiter probably won't swear in front of you either. Sort it out, Jolly Roger.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.