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Asolo
|
Rental Home – 
3 Bedrooms, 4 Bathrooms, Sleeps 6

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Reviews from our community

Date | Rating
  • English first
  • Any
English first
MataiDuba...
Dubai, United Arab Emirates
Top Contributor
88 reviews 88 reviews
52 hotel reviews
Reviews in 62 cities Reviews in 62 cities
110 helpful votes 110 helpful votes
“Beautiful Villa but Lacking Attention to Detail”
3 of 5 stars Reviewed June 3, 2012 for a stay in May 2012
1
person found this review helpful

There is no doubt this villa is majestic. The views, the decor, the fittings are picture perfect and the photos on this site represent how wonderful this property is. Unfortunately however there is a lack of attention to detail which was disappointing to me. The handling from the agency was clumsy from beginning. Our passport details and meeting arrangements which we had so meticulously sent through we're not passed on to the keyholder which meant the meeting time was missed etc etc resulting in unnecessary delays after a very long flight and drive. Completely incompetent on the agency behalf. In the villa toilet paper was never topped up, the paper towel roll on the holder in the kitchen was empty on arrival and stayed that way, no cling film, no tissues, no table cloths, serviettes, inadequate coffee maker, low quality matresses, sheets and pillows, no shampoo, no shower/bath soap, no dishwasher powder, one candle but multitudinal holders with burnt out tea light candles ... the list goes on and we were the first people to occupy the villa this season! Housekeeping was of a pretty low standard during our stay, the electricity was charged separately but outside lights remained on all night and were on automatic settings we could not control - we had to pay an additional amount on the electricity at the end of the week even though we did not use pool heating, indoor heating or air con, only the dishwasher and washing machine (we didnt use the clothes dryer). The information book advised of a towel change mid week which didn't take place but if we were to take additional towel changes they were to be charged independantly and steeply, so with the extra charges I felt like this was a one way street where we were charged willy nilly without the service that was stated and certainly without the finesse a place at the €4000 per week price point should offer. On departure housekeeping thought the pool towels were missing when in fact they were in their rightful basket and we didn't appreciate the inference we had put them in our suitcases or whatever. Of course this is a beautiful property and we had a hedonistic week - that is without doubt but as for the details - well they need attention.

3 of 5 stars How easy was it to book the property? 3 of 5 stars How helpful were the directions to the property?
2 of 5 stars How easy was key pickup/access to the property? 4 of 5 stars Overall condition of the property
2 of 5 stars Bedding & mattresses 3 of 5 stars Kitchen & utensils
4 of 5 stars Bathroom cleanliness 4 of 5 stars Other facilities & amenities
2 of 5 stars Service
Liked best: The terrace, pool and views
Liked least: The attention to detail
Traveling group: With Friends
Would you recommend this hotel to a friend?   No.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Beatrice
MN
5 of 5 stars Reviewed December 9, 2011 for a stay in October 2011
5 of 5 stars Value 5 of 5 stars Rooms
5 of 5 stars Location 5 of 5 stars Cleanliness
5 of 5 stars Check in / front desk 5 of 5 stars Service
Would I recommend this vacation rental to my best friend?  
Recommended for:
A romantic getaway Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Dec 9, 2011
Dear Mrs. Bachman,

Thank you so much for your very kind message!

With best wishes and Happy Christmas,
Yours Bettina Röhrig
HIDDEN ITALY
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Andiamo16...
San Francisco, California
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Elegant and comfortable home with sweeping views”
5 of 5 stars Reviewed September 24, 2011 for a stay in September 2011

The home is warm and inviting, and the grounds are beautiful. Everything was immaculate. Luigina is a wonderful cook, excellent housekeeper, and a lovely lady. We also enjoyed the meals provided at "home" by Piero, an executive chef at a nearby upscale restaurant.

Be sure to rent the smallest car possible, as the villa is up a long, extremely narrow, winding hill. It was very difficult to navigate around the construction trucks on the hill, but a small car can manage.

5 of 5 stars How easy was it to book the property? 3 of 5 stars How helpful were the directions to the property?
5 of 5 stars How easy was key pickup/access to the property? 5 of 5 stars Overall condition of the property
4 of 5 stars Bedding & mattresses 5 of 5 stars Kitchen & utensils
5 of 5 stars Bathroom cleanliness 5 of 5 stars Other facilities & amenities
4 of 5 stars Service
Liked best: Luigina
Liked least: Access from town of Asolo
Traveling group: With Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Interested in this property?
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Check in
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Guests
from
$4,267
/ Week
Make Inquiry
Talk to the Manager
+49 2223 908019
Manager
Hidden Italy
+49 2223 908019
Speaks English, Italian, German
Listed since : Apr 2010
Response Rate: 95 %
Response Time: Within a day
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