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“Excellent, Friendly home from home” 5 of 5 stars
Review of Relais Francesca

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Relais Francesca
3.0 of 5 Bed and Breakfast   |   Via Bagnulo 129, 80063 Piano di Sorrento, Italy   |  
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Rome, Italy
Top Contributor
51 reviews 51 reviews
3 hotel reviews
Reviews in 16 cities Reviews in 16 cities
36 helpful votes 36 helpful votes
“Excellent, Friendly home from home”
5 of 5 stars Reviewed June 28, 2013

Lovelly Hotel. The staff couldn't have been friendlier and more informative. Short easy walk to the station which takes you the very short ride to Sorrento. Enclosed parking in the hotel means you feel safe at leaving your car/bike.
Lift to spacious airy rooms that seem to be new and spotlessly clean. Very peaceful as set in own garden. Breakfast every day with freshly made cakes on the premises. The girls on reception both speak excellent English and couldn't be more helpful. Great suggestions of places to eat and not expensive.
I'll be going back.

Room Tip: Both rooms at back and front arevery nice and quiet. Spotlessly clean
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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114 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Chiang Mai, Thailand
Top Contributor
132 reviews 132 reviews
40 hotel reviews
Reviews in 54 cities Reviews in 54 cities
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed May 9, 2013

Originally booked a B&B (also found on facebook) out past Sorrento. While the other place was "o.k." it was over hyped in our opinion so we opted to try a night at Relais Francesca.
The location was better than we thought and the room was excellent!. We walked 5 minutes to the train station (piano de Sorrento) and were at the train station in downtown Sorrento in very few minutes. Able to leave our rental car behind and relax while we strolled around town.
Room was spacious, clean, quiet (no barking dogs or fighting cats as previous reviews mentioned) with a sparkling private bath for only 39 euros including all taxes.
Regrettably the breakfast was terrible, lukewarm coffee, old hard baked goods but at least some yogurt and juice to get us started.
English speaking staff available but only during normal hours; you are on your own at night.
Value for the money, fine location for commuting into Sorrento,rooms clean and spacious and much better than other places we stayed at in Italy..

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 26, 2013 via mobile

The rooms are big and are pretty colours. Tiles on the floor, carpet would be better. The shower head broke and they fixed it which was good. Could not ring on the phones outside the hotel so could not ring home whilst we were there. The Internet didn't work in our room only in the hallway. The reception lady was lovely but couldn't speak much English so communicating with her was difficult. There was no fruit at breakfast time mainly sweets, so e fruit would have been nice. The place itself is lovely but the staff were not as hospitable as they could have been. The location is ok nearby train station I would prob stay closer to sorrento next time.

Stayed March 2013, traveled as a couple
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Bath, United Kingdom
1 review
4 of 5 stars Reviewed November 2, 2012

3 of us stayed here for a week all other guests only for 2-3 days.The hotel was lovely in a beautiful spot among orange and lemon groves.Our room had balcony looking towards mountains with no other house within view.However the man on reception ?owner/manager was so rude the entire time we were there he only spoke when we arrived and on the last day to ask for the local tax.We spent the last day in the reception as we were not collected until 5.30pm and the weather was not too good.He totally ignored us did not ask if we had enjoyed our stay which considering we had been there the longest seemed rude.We did not let this spoil our stay as the place itself is lovely

Room Tip: If you dont mind barking dogs, cockerels and wildlife noisy from 4.00am choose a back room with balc...
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  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Stalybridge, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 30, 2012

This is a superb B&B very clean and reasonably located. There are places in Piano to eat, and the station is 400m away giving easy access to Sorrento, Pompei, Vesuvius and beyond to Naples. Parking is a major bonus in the peninsular area. The breakfast is a classic Italian with sweet pastries, croissants, cold meats, cheese, tomatoes, boiled eggs, fruit, yoghurt, honey, jams and so on. A word of warning; when an item runs out, there is no replenishment. If you want a full choice, don't be too late!

Room Tip: The rooms with a balcony give you a pleasant sitting area in the evening.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 11, 2012

I booked to stay at the Relais Francesca and fully intended to stay. My father took seriously ill and we were forced to cancel our holiday however I (considering the circumstances) completely forgot to cancel/change the booking as we're travelling to the other side of the country, etc.

The terms and conditions of the booking stated that if there was a no-show or cancelled booking within six days Relais Francesca would take full payment for the stay - which I fully accept and accept I should have remembered to cancel the booking.

I received an automated email stating the full payment had been taken from my account, I immediately responded apologising, describing the circumstances and asking whether we could come to an arrangement (i.e. shorter stay in the future for the amount taken or something to that effect.)

I have now emailed Relais Francesca FIVE TIMES and called TWICE with no response at all - not even a 'Sorry Mr X those are the terms and conditions'. Considering the circumstances I think at least a pleasant response would have been appropriate. I understand these small guest houses have business to run, but in my opinion no response at all it terrible customer service.

If this is the level of customer service they deliver when you haven't even stayed with them yet then I dread to think what it's like on arrival!

  • Stayed June 2012, traveled as a couple
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 4, 2011

If you are looking for a place with a decent price out of Sorrento but close enough even if you don't have a car - this is a great option. This lovely B&B is a 4 minutes walk away from the train station to Sorrento (2 stops and 4 more minutes you are in Sorrento). Piano di Sorrento itself is a nice quiet town, not very fancy yet a good place to relax a bit away from the crowd.

The room was big and comfortable, and except from some noises from the floor above in the morning - it was a great over all experience. They have Wifi that actually works and the standard breakfast.

The staff is extremely nice. I got there very early when only the cleaning lady was there. She didn't speak English but after a short communication attempt we managed to use few words in Spanish and she let me leave my car there. Later on, the guy at the front desk was there and he spoke English and explained everything you need to know about the place and Piano.

I would definitely return to this place if I am around.

  • Stayed October 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Relais Francesca

Address: Via Bagnulo 129, 80063 Piano di Sorrento, Italy
Phone Number:
Location: Italy > Campania > Province of Naples > Piano di Sorrento
Amenities:
Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
Ranked #5 of 19 B&Bs / Inns in Piano di Sorrento
Price Range (Based on Average Rates): $
Hotel Class:3 star — Relais Francesca 3*
Official Description (provided by the hotel):
Relais Francesca is a B&B near Sorrento that give you all hotel’s comports and the convenience of a Bed and Breakfast.The b&b is in a strategic position to visit Sorrento, Capri and the Amalfi Coast and to reach the most famous places around the Sorrento Area. Each room has private bathroom with shower and modern air conditioning systems, to make the rooms fresh in summertime and comfortably warm in wintertime. All have hairdryer, satellite TV, frigo, desk and safe. ... more   less 
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