We had a change of plan whilst on our holiday to Italy and ended up booking an extra night in Sant'Agnello. As our hotel had no rooms available we decided to try one night at La Ripetta. On our first night in Sant'Agnello we were staying at a place down the road and went out to look for a place to eat. We saw the hotel and realised it was where we would be staying later that week. After struggling to find anywhere else we decided to give the restaurant a try. HUGE MISTAKE. It was by far the WORST experience we have EVER had eating out. The staff we so incredibly rude. On arrival we were sat outside and could not help but be amazed by the view. There is no doubt that it was impressive. It is a shame that it was all that was impressive about this restaurant.
We eventually ordered our starters and waited a long time before they were brought out. My partner ordered ham and mozzarella and I ordered the bruschetta. After too long waiting they brought out ham and mozzarella and ... a steak?! My partner went to speak to another waiter who we felt spoke better English. His response? "What you want. I am very very busy" in the most rude tone you can imagine. Our waiter heard as well and so did bring out the correct starter. This bruschetta was a piece of pizza bread with a tiny amount of tomatoes. Not the Italian cuisine expected. After finishing, the rude waiter then also brought out a bruschetta and was angry that we had already had it. Poor communication between the staff. The steak remained sat on our table throughout the whole meal. As for the mains, my partner ordered pizza which was ok. I ordered a pasta which was inedible. It was the most greasy, fatty pasta dish I have ever had with no nice flavour to it and chewy, nasty meat. I could not eat it. We then waited... and waited ... until eventually the rude waiter came to clear our table. He asked why we had not eaten the steak despite the fact we had said it was the wrong order. He picked up my pasta and said something to the other waiter which we are sure was him swearing in Italian. No one came over again and so we had to go in to get the bill. My partner refused to pay the full amount, including the added service charge as the service was disgusting and for my dish as I could not eat it. The woman was rude and unhappy with the fact that we wouldn't pay the full amount. DO NOT EAT HERE. Go somewhere like Da Peppino's in Sant'Agnello - a much better experience.
We were really concerned after this experience about what the hotel would be like but in actual fact it was very different. The manager was really lovely and offered us a free lift to the station on our departure. The rooms were nice and the view was stunning. Just don't be fooled by the pictures. The spa and jacuzzi area are only available to those who book.
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- Also Known As:
- La Ripetta Hotel Piano Di Sorrento
- La Ripetta Piano Di Sorrento