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“Would not return” 2 of 5 stars
Review of Hotel Cosmomare

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Hotel Cosmomare
3.0 of 5 Hotel   |   Via Ripa di Cassano, 43, 80063 Piano di Sorrento, Italy   |  
Hotel amenities
Ranked #5 of 12 Hotels in Piano di Sorrento
Ottawa, Canada
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Would not return”
2 of 5 stars Reviewed September 3, 2013

Nice view, but facilities are not great. Breakfast is disappointing, with fresh fruit available around the corner, I expected that but got Del Monte fruit salad for breakfast and left over desserts from the day before. Given Sorrento is so hot, air conditioning also not the greatest. Beds are extremely hard, not comfortable to sleep in at all. The staff didn't know too much about the tours they offered, even though the tours and tour companies were excellent. Location also not the greatest if you are looking to be closer to Sorrento. Unfortunately, I would not return nor recommend staying here.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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129 reviews from our community

Traveler rating
    41
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    5
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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English first
1 review
2 of 5 stars Reviewed August 31, 2013 via mobile

Stayed here for two nights. Was disappointed to find hotel located in an apartment building.

Staff quite unhelpful. Room very very small. Wifi didn't work. A/c didn't work.
Breakfast absolutely horrendous. Stale bread. Cold coffee. Not ham, cheese, fruit.

Only redeeming feature was the view in the breakfast room. However when I went to sit at a table by the window, I was told by the manager to move as it was a table for 4 people. The breakfast room was empty. But was still made to move to a table at the back of the room. No one came at sat at that 4 person table...

Would not go back. Not worth 3 stars or worth the money.

  • Stayed August 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Dublin, Ireland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 16, 2013

Just back after staying 5 nights at this hotel, the only thing that stands to the hotel it is clean

Staff okay, that's providing you do not complain, not very pleasant

This hotel is suppose to be a 3 star hotel, it is no way. We have travelled quite a bit and have stayed in quite a few 3 star hotels! But this one was a glorified youth hostel. On entering building you have 5 floors to get up to reception that's providing the lift works and it only can hold 2 people.
Rooms are very small you can just about move in them. This is the first time I have had to live out off my suitcase, no drawers for leaving your tops , oh sorry there is a wardrobe but no hangers.? To get in to centre of Sorrento you have a 45 min bus trip( 1.50) each way which leaves at 8.30/9.30am and returns at 6.30/7.30pm each night . Bus will pick you up hotel,check with reception , for one sister will tell you directly outside hotel. Actually bus picks you up on opposite side off hotel at the Kwein hotel.

Breakfast very poor, water not even warm for a nice cup of tea, rolls not fresh, nice view looking over bay of Naples

There was 2 groups off students staying at hotel,you could hear every word that they spoke on the corridor. Booking your tours at hotel okay but make sure that the tour company can collect you and leave you back at hotel. We could only find 1 good restaurant to eat,which was run by a family, it is just 5 minutes walk from hotel

This area is very remote,no transport, we could not even get a taxi, it is too far out off Sorrento

  • Stayed July 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Shipley, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 11, 2013

I recently stayed at the Hotel Cosmomare on a school trip with 21 students and 4 staff. I have to say it has been the nicest hotel I have stayed in on a school trip and I would have quite happily stayed there if I hadn't been on a school trip. The hotel itself is set away from the main part of Sorrento (although it looks easily accessible by train) and is located on floor 5 of an apartment block. There is a lift (which is a novelty in itself!) which the staff used, although we made the students walk up the stairs! Once up on the 5th floor you enter the hotel reception which is really nice and modern, where there is seating area and dining area (to eat breakfast). The views over The bay from here are stunning. The rooms were lovely, with a balony (risk assessed for kids) and a bathroom with a walk in shower. The rooms were cleaned and beds made every day. The breakfast was fine (no moans from the students) with croissants and bread rolls, some sort of Nutella cake, fruit juice and a hot drink. I did notice, however, that the 'real' guests received a real and fresh croissant whilst ours were of the prepacked variety but the students did not seem to notice.

Our evening meal was at a local restaraunt which was a couple of minutes walk away. The family who ran it were very sweet and we thought the food was nice. It was a pasta starter and then a main course and dessert. One night was a pizza night. The kids were largely fine with the food, with the occasional moan (expected on a school trip). We set a rule that all food had to be tried before saying they did not like it. Most found they actually liked it after trying it.

There is a supermarket (Dicos) just past the restaurant where students stocked up on supplies. There was also an ice cream shop about 5 minutes away which we took students to most evenings (€1.50).

The overall impression I got was if you school respected the hotel, rooms and residents (hotel and apartments) the staff would be really nice (as expected). They often provided tea and coffee to staff after long days out. The wifi was ok in places and for some people. The staff helped out when needed. I would definitely stay in this hotel again.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 28, 2013 via mobile

I came here on a school trip and it was quite a pleasant stay. The views were amazing from our bedroom window, I loved the balcony placements and how close they were to my friends rooms. The rooms were very nice for a 4 bedroom door, although the door panel was a bit dodgy. However when we attempted to use the phone, we were immediately called telling us to "not play with telephone" which was fairly strange. Breakfast was average, but overall a nice stay.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 10, 2012

Apart from some minor inconvenience with the wi-fi not working in the room and some confusion with how to operate the A/C we had a very pleasant stay. The 3 sisters who run the hotel are great hosts and did everything they could to make our stay wonderful. We would have appreciated a little more variety at breakfast but we didn't care so much as we were admiring the view most mornings. The man who attended to the breakfast could have been less grumpy.

We considered the hotel elevator to be a novelty.

The hotel is a 10 minute walk to the train station and a 15 minute ride to Sorrento. Good location.
Do not rely on the bus as the motto is "If we are 10 minutes late, we are not likely going to show up at all".

Room Tip: The A/C is wired to stop functioning when a window is opened so be patient and lit it do its job. A...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Cosmomare

Address: Via Ripa di Cassano, 43, 80063 Piano di Sorrento, Italy
Location: Italy > Campania > Province of Naples > Piano di Sorrento
Amenities:
Bar / Lounge Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #5 of 12 Hotels in Piano di Sorrento
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Cosmomare 3*
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