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“Friendly, shame about the room” 3 of 5 stars
Review of Sergiani Garden Hotel-Apartments

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Sergiani Garden Hotel-Apartments
3.0 of 5 Small Hotel   |   Nik. Grammatikaki St, Malia, Crete 70007, Greece   |  
Hotel amenities
Ranked #9 of 19 Malia B&B and Inns
Embleton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Friendly, shame about the room”
3 of 5 stars Reviewed September 17, 2011

First of all stalls is a lovely resort, and the location of these apartments is perfect as it is within walking distance of all the local amenities. We flew to crete with thomas cook from Newcastle. the flights there and back were on time (which is a first for me flying with them) Although on the return journey we had to Que outside the airport as it is tiny and very manic.

When we First arrived at the hotel we were welcomed by mrs Sergiani who seemed slightly surprised at the bus pulling up outside, but then took us to our room and gave us a key for the safe deposit box. It was quite late when we arrived and we were very hungry to went to the sergiani restaurant at the front of the apartments, the food here was nice but not the best we had in stalls.

The room which we had was very basic as you would expect for a 2 star accommodation. However the bathroom wasn't as clean as you would expect. The maid service at this hotel didn't really exist, we got our bin emptied on the second day along with some fresh towels (one of which had a hole in it). We then didn't get any fresh towels and didn't get our bin emptied for the rest of our stay. Outside the room which we were staying in were a few trees which seemed to have some sort of cricket type bug living in them and they made constant voice 24/7 which resulted in many nights of difficulty trying to get to sleep.

The pool area at the hotel is wonderful, its rather small but there are only a few apartments to be sharing it. The staff working on the pool bar were lovely and the food served there was good too, however the drinks were a little pricey. We never failed to find a sun bed either. Again though the pool itself wasn't the cleanest iv seen.

Overall we had a lovely stay in stalls, crete and i would go to crete again in the future. However i would not go back to the sergiani apartments unless they had resolved there cleanliness issues.

  • Stayed September 2011, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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49 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
North East
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 16, 2011

we stayed at the sergiani from 19th aug to 1st sept, location is great on the beach road about 5 mins to most things like the beach.. restaurants pubs etc, about 15 mins to malia (had a walk there once not for us thank you) no complaints about the apartments there a decent size & good that they have window shutters which men't we didn't use air con (45 euro per week) with windows open & the shutters ajar the room was more than cool enough at night which was a nice surprise in august..the only slight downside for us was the pool area just lacked a little something & we used the sophia apartments across the road & preferred there's much more (but this is just a personal thing on our behalf ) the room was clean enough for us & towels changed regular (just put them on the floor in corner of the bathroom when you want them changed) stalis is a lovely resort we really enjoyed it (going back 2012)...we had meals at loads of restaurants including the sergiani's & all meals where terrific never had a bad one, had fun at the beechcomber bar the lads at the bar are a good laugh if you sit there they have a good bit chat with you while making up cocktails etc...this was our first time in Greece & found the local lovely all in all you will have a great time in stalis & a pleasant stay at the sergiani

Room Tip: the Greek night was a great trip.. traditional dancing-food-wine all in for 35 euro book with the Gr...
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  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonbridge, United Kingdom
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed July 21, 2011

I travelled to these apartments with my mother, sister and a friend. We booked a cheap last minute deal for a girly week away. The apartments were very basic but they were fine for our needs. We loved the location and Stalis is a lovely resort. The staff at the apartments were great and always made us laugh! Considering we travelled in October, the weather was great! We travelled at the end of the month so the resort was closing down. We spent many days at the beach as it was a very short walk and the beach was beautiful. Stalis is a great place and I will definately visit again soon!

  • Stayed October 2010, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 17, 2011

Stayed at Sergiani beginning of June 2011. Apartments are basic but are comfortable and very well maintained. They were cleaned regularly and towels changed when required.
I stayed in a studio facing the main road and I was not disturbed by road noise.
The owners and staff are super frendly and the restaurant is one of the best in Stalis.
Overall very nice. If you want 5 star accomodation please do not book these studios. Please bear in mind that they are basic but they are extremely friendly, convenient, clean and comfortable.

  • Stayed June 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derbyshire
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 25, 2010

We stayed in May 2007 - but it won't let me go back further than 2009.
Anyway, we stayed at the Sergiani for a week on a self catering basis. We got to the hotel very late and hot food was still on offer, we were shown to our room, which was on the ground floor with a terrace. It was very nice, and just behind the kitchen, not that you could tell really. We had a hob, but we didn't use it as we ate at the Sergiani every night; the food is very good and the staff seemed to appreciate me trying to speak a little Greek! We also had a fridge, which we did use to keep drinks cool more than anything else. There was also a payable safe and air conditioning - but I don't think we used it in May, it was nice and hot, but not too hot! The hotel and staff were really nice and wanted to make sure that you had a good stay. The only things that could have been better were; access to the beach, unless you are willing to pay for bar drinks on the beach all day for use of their sun loungers then you had to walk a bit down the road to be able to put your towel down and relax. Minor issue really and nothing to do with the hotel; another thing was mainly that the people waiting outside restaurants to get you to come in and people trying to get you to hire a moped got a bit tiresome. However, we just said no and carried on. The hotel is just down the road from Malia and so you could get English food if you wanted it, but we didn't. Excursions: Santorini and Knossos. We went to Santorini one day and it was a really lovely day, very hot and we went on the donkeys down the steps. We also went to Knossos and felt a bit rushed around, but we got to see some interesting things. All in all it was a lovely holiday and the Sergiani hotel was very good.

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manch
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 6, 2010

We stayed in Sergiani Appartments, August '09.
The room was basic but quite tidy, the sevice felt excellent and the food at the restaurant utterly delicious. The owners are really friendly people. They have many repeaters every year. Gardens are filled with green flowers and cretan vegetation. Family playgrounds and a lovely pool complete the big picture. Also, Darel at the pool bar was welcoming and kind. We will definately come back to Sergiani Appts, built on a great resort.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lancs
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 13, 2009

we have just got back after a 2 weeks stay at the sergiani apts .they are set in really nice gardens.The rooms are very basic and dirty .We had to buy a bottle of bleach to clean the room as soon as we got there. the maid service was none existent. We had to empty the bathroom bin everyday and clean the room ourself . although we did see a cleaner on the grounds she never cleaned our room . The owner and his wife are nice people but mrs sergiani is very abrupt .They have 2 dogs one barks and runs at the guests and the dogs are free to roam round the restaurant . One of the dogs messed on the steps going into the restaurant and the waiter didn't see it until he nearly stood in it .They also have cats that are allowed in the kitchen area where the food is prepared . Needless to say we didn't eat in the restaurant .We ate breakfast at rose and crown every day the food there is really good . we ate at a few restaurants and bars the britannia serves a very good sunday roast as well as other dishes . We ate at kalina bar a few times the food there is very good and a good menu and the summer palace chinese restaurant has a good all you can eat for 950 euros . The metropol cafe cocktail bar has a excellent location , very relaxed and friendly atmosphere . very friendly staff and they serve the best coffee in stalis .We will defiantly go back to stalis but will not stay at the sergaini apts again .

  • Stayed August 2009, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sergiani Garden Hotel-Apartments

Address: Nik. Grammatikaki St, Malia, Crete 70007, Greece
Location: Greece > Crete > Heraklion Prefecture > Malia
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #9 of 19 B&Bs / Inns in Malia
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sergiani Garden Hotel-Apartments 3*
Number of rooms: 32
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Also Known As:
Sergiani Garden Hotel-Apartments Malia, Crete

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