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“the best choice for holidays” 5 of 5 stars
Review of High Beach Hotel

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High Beach Hotel
4.0 of 5 Hotel   |   High Beach, Malia, Crete 70007, Greece   |  
Hotel amenities
Ranked #23 of 96 Hotels in Malia
Rethymnon, Greece
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“the best choice for holidays”
5 of 5 stars Reviewed July 23, 2013

I was there in June with my wife and we have the most relaxing days.
The food is excellent and so much various every day, the staff is allways smile and very polite.
For sure I go again, is a small paradise!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giorgoshigh, General Manager at High Beach Hotel, responded to this review, July 26, 2013
On behalf of the entire team of High Beach Hotel, I would like to thank you for your positive comments which prove that we managed to fulfill the needs of our distinguished guests and succeeded to offer the ideal environment for their vacation.

Thank you once more for choosing us and we are looking forward to welcoming you again in our hotel!

Kind Regards
Giorgos Froudarakis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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111 reviews from our community

Traveler rating
    52
    34
    15
    4
    6
See reviews for
32
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Heraklion, Greece
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 13, 2013

I spent my holidays in High Beach Malia between 25/6 and 10/7.It was the best place I have ever been.The location is amazing , the hotel is situated in the best sea side of Malia.The beach is crystal clear the food is fantastic and the hotel staff very friendly and hospitable.It also provides its young guests with an excellent playground taken from the epic movie "lord of the rings".The kids loved it.It is a four -star hotel but i would rate it with 5 stars.

Room Tip: Room401 amazing sea view
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giorgoshigh, General Manager at High Beach Hotel, responded to this review, July 19, 2013
Dear Eleni
We are more than excited to receive such grateful compliments.
we wish you all the best and of course we are looking forward to welcome you once again in our hotel .

Giorgos Froudarakis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
prague
1 review
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 30, 2013

This hotel says it is 4 star hotel but...
the problem is you have to pay for everything extra...me and my husband used to travel to Mexico, Kenya, Egypt, Thailand, USA, Mallorca, Italy...and we never pay so much money for common issues you need...
for example...
if you need beach towels, you have to pay 20 euros deposit in cash, and also 2 euros per one beach towel for washing it on the end, (otherwise you have to buy your own), if you want to change the beach towels during the week, you have to pay another 2 euros per beach towel...:), also they say that there is wifi on the room...so we bought wifi for 5 euros-90minutes and it work in our room just sometimes...sometimes just take the minutes for connection but didnt work, so we spent 20 (4x5) euros per internet and write just few emails:-(, also we had with us the baby 7 months old, so last day we wanted to stay in the room till our flight departure on afternoon six a clock , they said yes, the room is free so you can stay but you have to pay 40euros! if I argumented that is too much and they have no costs with it, because all inclusive is free till departure anyway, they dont clean it more, so absolutely no costs for them,and also we arrived at 3 a.m. so they could gained money from our room before...but nothing change, it is the rule 40 euros per 7 hours on the room:-((...!so last day we were so disappointing from this...:-(
when you want to rent safety box in your room, you have to pay 25 euros per week, for us it is a lot also in compare of the hotels we visited by our traveling all over the world...
we paid for VIP room and the room we got, was right against the restaurant and reception, and through our terrace all people from hotel goes for beach or pool:-(so there were so much noise for a small baby and absolutely no privacy!so we rather change the room for smaller "normal" room in better location, and we didn t get any money back:-(for sure...
also the airconditioning doesnt work properly in the new room
restaurant:
they have no airconditioning in the restaurant, and almost no place to sit, it was always crowded, and almost everywhere was alowed to smoke, so we couldnt fit stroller and if we hard find the place somebody smoke exactly on the baby..

Overall:
this hotel has really nice garden,pools, nice beach, excellent food and also hard working managers and stuffs but the policy of paying a lot of money for everything common in 4 star hotel is so annoying...especially when you paid for all inclusive:-)

so that is why we will not come back

Room Tip: don t take room n.107
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  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giorgoshigh, General Manager at High Beach Hotel, responded to this review, July 5, 2013
Dear Klari

We appreciate that you gave some of your time to write so useful remarks about your stay in our hotel.
Please be assured hat we rate customer satisfaction as our highest priority. This is why your specific comments, which we received from you upon your departure, are most valuable to us.
every comment you made will be used in order to satisfied more customers in the future ,thats why we thank you again as you make us better and better .
About check-out procedure that is 12 a.m. globally , also in Egypt and all the other countries you mentioned , worldwide. In the Travel Agency they should give such information, if theyare informed that the guests have night flight they should suggest to pay one more day extra in case to not leave room at 12 a.m., does not matter what time the check-in was.There for ,you paid something extra to keep the room till late .In such a chase we had to pay an extra person to clean and fix the room to be ready for early day arrivals , thats why we had to charge you for that extra cost .

Note that we are doing our best to keep fare for your value for money ,also to be able to offer you on top of everything such a good product ,variety of fresh food, good quick and polite respond ,good house keeping ,free sun beds ,clean beach ,beach service and daily service with fresh juices at the best beach part of the paradise island of crete

We guarantee that we pay special attention to your remarks as these give us the opportunity to look into certain matters more carefully and they help us to improve our standards.

Thank you for your evaluation and we hope that one day we will be able to prove to you, your contributions to our continuous improvement process.

Hoping to welcome you again sometime in the future and prove you the above .

Kind regards
Giorgos Froudarakis
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Warsaw, Poland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 8, 2013

We chose High Beach in Malia, because we wanted something different. We read many reviews and the place seemed to be cozy and quiet.
The hotel has nice beach and it's not so obvious in Malia. This one is naturally sandy, quite wide; the sea - sea-urchin-less; sunbeds wait for every guest.
The staff - neutral; speaks English, German, some French for sure and Russian. I suppose they focus on Russian guests too much and often "don't see" other ones.
The place has two pools - both are clean and rather small, surrounded by comfy sunbeds.
When it comes to meals... I don't know. All of them were tasty (although very mild & similar to each other), but my fiance suffered from huge stomachache (2 days!) and I got the same right after our departure...
The room - nice & renovated. The bathroom - very small, musty smell :( and... cockroaches!! It was awful to find them in a bathroom - it was the day before our departure. Well, it was my fifth time in Greece and, sadly, first time I saw an insect in a hotel. This proves it not so clean in this 4* place :(.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giorgoshigh, General Manager at High Beach Hotel, responded to this review, June 19, 2013
Thank you for your valuable feedback concerning your holiday in our hotel.
It is very helpful to have comments as well as suggestions in order to improve our hotel.
Just for you to know, food and beverages at high beach is high quality, meat is fresh and we buy it only from local suppliers. Herbs and vegetables are growing at our own fields and are 100% organic .Every employ has HAASP training and supervisors controls daily the quality of the products. Rooms and surrounding areas kept daily crystal clean.
High Beach located just on the beach and be surrounded by nature trees and gardens .In such environment it can be possible just occasionally and even of all our precautions for an insect to be shown.
Our goal is only to serve our guests on the highest possible level.
We really hope that you will give us the chance once more to show you the above.
We look forward to welcome you back someday.
With best regards,
Giorgos Froudarakis
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Trnava, Slovakia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 22, 2013

We stayed at the High Beach Hotel twice, the first time in 2009 and the second time in 2012. Both times we left really satisfied and relaxed.
It is a nice medium-sized hotel, consisting of several buildings located in a nicely groomed garden.
The rooms are clean and modern, there are tea and coffee making facilities. You have a balcony, but a sea view is very rare.
The food is excellent. especially if you enjoy local cuisine. We stayed during high season (July/August), so the hotel organized barbecues twice a week. The beverages are ok, but there are two types of "all inclusives". With or without imported alcohol. We did not have the opportunity to choose at our tour operator. So basically only Russian guests had the "exclusive inclusive". Well we didn't really mind.
The beachis wonderful. perfect for families with children. The sun beds and umbrellas are free, there is a deposit and a small fee for changing towels.
We really enjoyed both stays and would love to come back once again.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giorgoshigh, Manager at High Beach Hotel, responded to this review, April 23, 2013
Dear Sabina
Thank you fopr your good words it makes us happy to know your satisfaction
wish you all the best and hope that we will have the chance to offer you more of our hospitality
till then ..have fun!
Giorgos Froudarakis
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Athens, Greece
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 15, 2013

High Beach in Malia Crete is "The Paradise on earth". Excellent location on the sandy beach, comfortable rooms, Greek traditional restaurant, richfull all inclusive supplement, family oriented,
safe for kids...
And the most important: Best Value for money on Crete island!!!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giorgoshigh, General Manager at High Beach Hotel, responded to this review, March 22, 2013
Dear mr.Petsas
Thank you for your good words .
We all here are very happy that we met your expectations .
further more we are committed to be at your services yet again .
we will be most delighted to see you again at High Beach
we wish you all the best.
The High Beach Team
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Silver Spring, Maryland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 24, 2012

It is around *** hotel. It is a small descent hotel with its own private but small and crowded beach. The sea water is fantastic. The small island Agia Varvara around 150-200 m from the shore with the small chapel on it makes swimming even more enjoyable. It is a popular place to stay among Russians. Other tourists are mostly Easter European and Greeks. While staying in the hotel it worth to rent a car to travel around and see more remote places.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giorgoshigh, Manager at High Beach Hotel, responded to this review, October 27, 2012
thank you for your good words
we love to see happy customers
hope to see you again .
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Additional Information about High Beach Hotel

Address: High Beach, Malia, Crete 70007, Greece
Location: Greece > Crete > Heraklion Prefecture > Malia
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#7 Luxury Hotel in Malia
#7 On the Beach Hotel in Malia
#11 Romantic Hotel in Malia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — High Beach Hotel 4*
Number of rooms: 87
Official Description (provided by the hotel):
Hotel High Beach is situated directly on the beach, 800m from the village of Malia, 35km from the city of Heraklion, airport and port. The hotel is under new ownership/management fully renovated winter 2007-2008. The hotel is divided into 4 buildings, consists of 87 elegant guests rooms decorated boutique style, providing accommodation facilities of 54 superior rooms, 16 superior family 1bedroom rooms, 6 superior double-story maisonettes and 11 executive junior and family suites. ... more   less 
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Also Known As:
High Beach Hotel Malia, Crete

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