Surprisingly clean and modern reception and lobby area. Passports were given in at arrival and kept all week.
Our rooms (6 of us, 2 rooms, ground floor) were modern and looked reasonably clean. On further inspection, the cutlery and crockery (plastic) were dirty and the cupboards had loose cereal, bits of food etc. There was a kitchenette which included a fridge (not the coldest) and a 2 ring hob. 1 room had a kettle, the other did not. Please note, only the ground floor and 1st floor are refurbished rooms. Heard the 2nd floor rooms are not great.
We had a cockroach in our room 1 night and 1 on the balcony another (not much can be done when outside I guess). The bathrooms are ok, toilet roll provided however no shower curtain or anything to stop the whole bathroom getting drenched. Good water pressure, though hot water is only available for a couple of hours in the morning and a couple of hours in the evening.
Air con is 25euros pp/pw and the safe is 10euros pp/pw so quite expensive if in rooms of 3 like we were! The safe is hit and miss whether it works or not, and the keypad is superfluous as reception has a key to get into it anyway. We had no bedding other than a bottom sheet and pillow but eventually got a top sheet after several times of asking. Music is to be turned off by 11pm and like many other reviews, they love their fines. 20euros per person you bring back to the hotel (get with people from within the hotel!) is the start of many. Checkout of rooms is at 11am. It is 10eurors pp to have a room until 6pm instead. Note, prices are quoted as per person however all members of the party have to pay. E.g. if 2 our of 3 in a room wanted the safe, all 3 would have to pay. Does not have a luggage room.
Anna on reception (maybe management) can be very rude and very unhelpful however she can warm to you if you do everything she tells you to (eventually). Leon who works at night can be grumpy. Told us 1 night he didn’t have our room key when we had handed it to him before we went out. Went the next morning and he did have it.
Always sunbeds available as everyone is hungover. Drinks at the pool bar are expensive but food looked reasonably priced however I heard it didn’t taste all that great. Many bars nearby do cheap food. Don’t take goggles, you’ll see how dirty the pool floor is!
Brilliant, 5mins walk to the strip and large spar supermarket.
Despite many faults, if you’re in a refurbished room, it is of a good standard, especially relative to the resort. It’s a place to get some sleep, play by all the rules and you might escape without a fine or 2 and without arguments with the staff.
- Also Known As:
- Hotel Hermes Malia, Crete