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“The Hotel made a mistake and was then Extremely Rude” 1 of 5 stars
Review of Travel Charme Kurhaus Sellin / Insel Rugen

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Travel Charme Kurhaus Sellin / Insel Rugen
4.0 of 5 Hotel   |   Wilhelmstrasse 27, 18586 Sellin, Rugen Island, Mecklenburg-West Pomerania, Germany   |  
Hotel amenities
Ranked #5 of 20 Hotels in Sellin
Leicester
1 review
4 helpful votes 4 helpful votes
“The Hotel made a mistake and was then Extremely Rude”
1 of 5 stars Reviewed July 29, 2011

I booked a room at this hotel for me, my husband and my daughter- or so I thought.
They rang, I was out, and they spoke to my husband to say the price was wrong - my husband speaks no German. Instead of Eur 1192 they now said it was Eur 2082. I rang to ask what happened. I asked if they would speak english as the original woman I spoke to had spoken English. This person said she spoke no English -I speak some German and they said the new price was for 3 people. I explained that I booked it for three. It seems that my daughter at 15 is an adult. But I had already told them this at the time of booking . What concerned me was not the mistake but the way they handled it. They seemed worried that I was demanding the room for Eur 1192. What I would have appreciated was an apology and an admission they had made a mistake. They seem to be concerned about proving they didn't have to give me the room for Eur 1192 as they hadn't sent me the confirming email. I was perturbed that they had no concern for the problem they caused my family with that mistake because now the room was too expensive and we had no hotel. When I tried to ask how such a mistake could be made they just talked over me. They said I could do nothing about this. I said I could write a review on Trip Advisor. Their response was to laugh and the woman continued to laugh as I spoke. Even when I talked to the the manager she just spoke loudly and continuously and wouldn't let me speak. It seems like something out of the dark ages when you laugh at foreigners, speak loudly over them and couldn't care less about the impact of a mistake. It was a really unpleasent experience to be treated like this.

Stayed July 2011, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelCharme, Manager at Travel Charme Kurhaus Sellin / Insel Rugen, responded to this review, July 23, 2014
Google Translation
Sehr geehrte Familie Dandolino,

vielen Dank für die Bewertung und die Hinweise. Da ich den gesamten Vorgang, teilweise direkt dabei stehen, gänzlich anders erinnere möchte ich mich an dieser Stelle nur nochmals für das Mißverständnis entschuldigen. Allerdings - einen Punkt möchte ich nicht so stehen lassen - über Sie hat niemand gelacht, während wir beide telefonierten hat meine Mitarbeiterin mit einem anderen Gast der von einem Ausflug zurück kam gescherzt.

Mit freundlichen Grüßen aus Sellin
Nikolaus Kleiner
Direktor & Gastgeber
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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47 reviews from our community

Traveler rating
    25
    14
    6
    0
    2
See reviews for
7
29
3
Business
0
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
stockport,uk
1 review
4 of 5 stars Reviewed January 20, 2009

The time which i speend in this hotel was FAB...
Personel was realy nice and helpful as it out the , it was easy to acess to beach as the homel is placed about 200m that maximum...
And the SELIN is realy nice...
Even when was cold , the town was look like from faitytale story.

  • Liked — room and the staff coz was realy nice
  • Disliked — the were some problems with understanding english
  • Stayed October 2008, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Travel Charme Kurhaus Sellin / Insel Rugen

Address: Wilhelmstrasse 27, 18586 Sellin, Rugen Island, Mecklenburg-West Pomerania, Germany
Location: Germany > Mecklenburg-West Pomerania > Rugen Island > Sellin
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites
Hotel Style:
#3 Luxury Hotel in Sellin
#4 On the Beach Hotel in Sellin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Travel Charme Kurhaus Sellin / Insel Rugen 4*
Number of rooms: 96
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Also Known As:
Travel Charme Kurhaus Sellin / Insel Rugen Rugen Island, Germany

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