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“Nice place to stay” 4 of 5 stars
Review of NH Hirschberg Heidelberg

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NH Hirschberg Heidelberg
4.0 of 5 Hotel   |   Brandenburger Str. 30 | Leutershausen, D-69493 Hirschberg, Baden-Wurttemberg, Germany   |  
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€15 for your next stay
Ranked #1 of 4 Hotels in Hirschberg
GreenLeadersBronze level
Beverwijk, The Netherlands
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Nice place to stay”
4 of 5 stars Reviewed July 11, 2012

I have visited this hotel now for the second time and I was again pleasantly surprised by the friendliness off the staff.
The rooms are nice and clean and so was the bathroom. The breakfast is outstanding, never seen a bigger selection.

I find this hotel very good value for money and will certainly stay here again in the near future if I have to be in the area of Heidelberg.

  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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71 reviews from our community

Traveler rating
    7
    30
    19
    8
    7
See reviews for
10
14
10
30
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Mannheim
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 19, 2012

Old hotel that is need of upgrade. Restaurant very poor quality and not recomended. Carbonara ordered was floating in grease. Pizza ordered was most probably takeb out from freezing box and put into microwave.
Room was dark, cold and 1 lamp not working. Feeling that a real cleaning would be appropiate.

  • Stayed April 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with NH Hoteles

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElkeG, Guest Relations Manager at NH Hirschberg Heidelberg, responded to this review, April 20, 2012
We really thank you very much for your feedback posted on Tripadvisor which we really do appreciate.
We took your comment as a chance to discuss all points mentioned with the team to ensure that those happenings remain the exception.
We would like to apologize for the inconveniences you experienced during your stay and hope to welcome you once again at NH Hirschberg/Heidelberg to convince you of our quality and service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Senior Contributor
46 reviews 46 reviews
42 hotel reviews
Reviews in 34 cities Reviews in 34 cities
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed November 9, 2011

I must admit with all the prior reviews i read about this place, i was really skeptical but had no choice as this hotel was booked via a tour package. We reached this place pretty late at night for check-in and were very thankful that this was just a one-night stopover.

The carpet in the rooms felt like it needed a major vacuum because it felt dirty and musty. There was no ventilation in the room except opening the windows which felt unsafe since we were at ground level and anyone could have climbed in. Thankful that it was approaching winter so weather was fine enough for us to sleep with no aircon. (Still, breathing in a musty room with no ventilation was tough!!) Otherwise, if it was any other time, it would have felt really too stuffy. Pillows were also too soft as it had insufficient stuffings inside. Toilet was clean and the usual shampoo/soap/hairdryer were provided. The shower water was inconsistent and could not stay warm too long. That made it tough to bathe in winter because it would turn cold and you would have to keep readjusting as you bathed.

They should upgrade their TV as well, most TVs are already flat screen but their was still the traditional box set but a very small 14" or 15" kind of box set. Just a comment though -- there should be more English-speaking channels to cater to tourists because otherwise, the whole night we could only watch the news channel. (BBC / CNN). I understand that they have all the German speaking shows which are fine but even the original English shows (CSI / V / movies e.t.c) was dubbed into German with no subtitles provided.

Internet provision in this day and age could be improved since they only provided half hour free internet and only able to use at the lobby/breakfast area. Rather than making us go to them for new access codes all the time, why not just make it free internet for that 1 day that we stayed in. Saves the paper they keep printing and issuing out to guests for access codes.

That being said, i must commend the breakfast because there was sufficient offerings and was in fact a pleasant surprise. For example, many may have only provided black tea or 1 type of tea but they had a wide selection of flavoured tea bags to choose from. A tea drinker like myself definitely appreciated that!

  • Stayed November 2011, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerusalem, Israel
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 18, 2011

Quite dirty.
We stay for 5 nights. I had to fight in order to have towels changed after three days.
They simply pickup the dirty towels from the flor and put them back on the shelves.
No air conditioning. Carpets are dirty.

  • Stayed August 2011, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElkeG, Leiter Gästebetreuung at NH Hirschberg Heidelberg, responded to this review, August 28, 2011
We really thank you for your feedback posted on Tripadvisor which we really do appreciate.
Your comments we took as a chance to discuss all points mentioned with the staff members o ensure that those happenings remain the exception.
For the inconveniences you experienced during your stay we would like to apologize and hope to welcome you once again at one of our NH Hotels to convince you of our quality and service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Germany
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed June 12, 2009

Where to start at this truly horrible hotel. The rooms are standard in size, standard beds. The most disgustingly filthy carpets you could expect (and I had two rooms). The bathrooms were moldy and dirty. I can not explain the filth here really. I have spent two full weeks at this hotel and during that time, my room was cleaned twice. I had to ask for my own towels repeatedly. During the second week, my room was never cleaned once.

The service was just random. There seemed to be 2 people who actually had a clue as to what to do. Checking in and checking out were difficult. Buying internet was a process and required me to come back twice. It was really bad. The food in the restaurant was decent. Breakfast was not worth the 16 Euro price tag but it was okay.

This hotel is no where near Heidelberg, but it does have the train about a block walk away. I would recommend a car if you have to stay here.

Do yourself a favor and find somewhere else. I was not impressed or even mildly pleased.

  • Stayed June 2009, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jasminfakhani, Manager at NH Hirschberg Heidelberg, responded to this review, February 3, 2010
Dear Wyogiz,



thank you for giving us the chance to improve our service after your departure.

We are very sad to read that we couldn’t satisfy you, during your stay in our hotel. Our aim is to make our guests stay as comfortable as it could be.

Too bad that we couldn’t talk about all your impressions and problems during your 2 weeks stay, so we could change and find out why. Anyway thank you for your hints afterwards. We will get better. By the way we will renovate carpets in 1 Quarter 2010 and also bathrooms are in special preparation.

Have a great day Jan Klinkert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
97 helpful votes 97 helpful votes
1 of 5 stars Reviewed April 23, 2009

We stayed here in a Taiwanese Lion Tour group on 14 April 2009 - our itinerary said Heidelberg, but it turned out to be about 12km outside there in the village of Hirschfeld. I think this hotel is still finding it's feet, because when they spotted our group entering the hotel, the counter clerks quickly grabbed the 'free' apples and jars of lollies off the counter to hide them away. Small faux-pax perhaps, but when we got to the room, wanting to cool our nice German beer, we found the fridges locked ! Of many international hotels I've stayed in, I've never seen this before. Asked at the front desk, the otherwise attractive blond German female in charge said we could pay a deposit to open the fridge - this offended me and I refused. Asked why they lock the fridge, she said 'maybe not you [caucasian], but these groups empty the minibar'. I felt this was racist to not trust Asians and told her so, and got no satisfactory reply.

Asked directions to the closest shop, the same female gave me totally misleading directions to something we eventually found 200m in a straight line away, after we walked around half the neighbourhood.
Very poor advice from a local.

At breakfast, with no-one to greet us at the entrance, we filled plates from the buffet, and my partner found a table, sat down and started to eat. Shortly after a waitress came over and asked her to move to another table. Annoyed at this inconvenience resulting from their lack of service, my partner refused, and an argument ensued, ending in me shouting "we're eating breakfast - don't p!ss us off ... !!!" in front of about 30 various breakfast guests (giving the adjacent Italian matrons great gossip material for the next 5 minutes).

Recommend you don't stay at this hotel.

  • Stayed April 2009
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH Hirschberg Heidelberg

Address: Brandenburger Str. 30 | Leutershausen, D-69493 Hirschberg, Baden-Wurttemberg, Germany
Phone Number:
Location: Germany > Baden-Wurttemberg > Hirschberg
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Hirschberg
Price Range (Based on Average Rates): $
Hotel Class:4 star — NH Hirschberg Heidelberg 4*
Number of rooms: 114
Official Description (provided by the hotel):
Bucolic beauty and charming towns await you at the NH Hirschberg Heidelberg. Situated on the scenic Bergstrasse ("Mountain Road") this four-star hotel places you amid the sprawling vineyards and lush green mountains of the Odenwald. ... more   less 
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Also Known As:
Nh Hirschberg/Heidelberg Hotel Hirschberg

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