We changed our booking to this hotel because it looked like it offered a five star hotel/resort experience. We were not attending a function so I cannot comment on that side.
The ATM machine didn't work from arrival on the Monday and still wasn't working the following Sunday. As we had just arrived from Europe this was an inconvenience but the fact that the receptionist didn't know where the nearest ATM turned it into an annoyance!
The rooms were large and clean enough inside but rather dated. I have seen replies to other comments that they are upgrading the rooms so perhaps we were unlucky. Our room overlooked the car park. On our second day the room wasn't cleaned.
One of the days we decided to stay and have lunch at the hotel but couldn't eat from the menu until 2pm because it was buffet day so we decided to go into Joondalup. A shuttle bus service was mentioned in the room info book, when we enquired we were told they did have a bus but only when staff were available, no one was available (surprise, surprise) so we took a cab.
On a positive note the setting of the hotel is lovely especially if you like golf. The Kangaroo Inn was welcoming and the barmaid was friendly and chatty. (Hours of business were strange to us)
All our concerns were passed on to the hotel at check out and we did receive a standard reply, much in line with the replies to many of the reviews which is fair enough but the management need to act on their 'promises' !!
Personally I wouldn't class this hotel with 4/5 unless it had Motel status! It is such a pity really because there is a potential for this hotel to really be outstanding until then I wouldn't stay here and would be unlikely to recommend it to friends or family
- Official Description (provided by the hotel):
- Joondalup Resort offers an oasis of relaxation, perfect for a getaway, Play & Stay golf experience, corporate function or wedding. Tucked away and surrounded by natural bushland, you'll feel the escape of the daily hustle and bustle whilst still being just 25 minutes from Perth CBD, just 5 minutes from the ever evolving city of Joondalup and even less to the white sandy beaches of the Sunset Coast. A stay at Joondalup Resort invites you to enjoy one of 70 spacious accommodation rooms and suites, each with your own private balcony or courtyard. Relax by the heated outdoor lagoon style pool and spa with a cocktail from Bistro 38, or stay active with our mini gym, tennis courts and of course, our world class 27 hole championship golf course, for which special discounted rates apply for hotel guests. The Resort invites groups of between 6 and 450 for private functions, corporate events, weddings and corporate golf days. We look forward to welcoming you soon. ... more less
- Reservation Options:
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- Also Known As:
- Joondalup Hotel Joondalup