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“That's not the place to feel relax” 2 of 5 stars
Review of Hotel Time Out

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Hotel Time Out
3.0 of 5 Hotel   |   23, Polenishki Pat, Sandanski 2800, Bulgaria   |  
Hotel amenities
Ranked #7 of 12 Hotels in Sandanski
1 review
1 helpful vote 1 helpful vote
“That's not the place to feel relax”
2 of 5 stars Reviewed November 2, 2012

Service is awfull. Food which all inclusive is not so good specially breakfast. Just one slice of tomato chesse and 3 pieces salamy . Plus powder juice. And coffee just for one cup. No any milk. Or eggs forget it. Room was with broken toilet cover and we need to fix it by our self. No fridge. With busted lights inside, nobody fixed even after we request. Steam bath was not working properly. Jakuzy was not hot enough.personal wich is relatives of owner was not smiling and behaving like you are sleeping in there house...

  • Stayed October 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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9 reviews from our community

Traveler rating
    3
    3
    0
    1
    2
See reviews for
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5
Solo
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2
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 1, 2010

Nice hotel, great service, the staff there could not be more helpful. Nice rooms, a very pleasant spa center.

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofia, Bulgaria
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 21, 2010

Despite the cosy atmosphere the total impudence of the staff is annoying.The y just cannot accuse client that they have mental issues in remembering things ...it's offensive ,I'm a highly respected doctor and a professionalist and just can't stand such inadequate attitude to me. :( very sad of this experience

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manoleva, Manager at Hotel Time Out, responded to this review, July 26, 2010
When the client checked out of the hotel we asked him if everything was ok. The client stated that everything was fine. The next day the client called to tell us that his girlfriend thought that she had forgotten her pair of pants and a skirt at the hotel room. We did a search of the whole room and no clothes were found. Now the client is beside himself because we could not find his forgotten clothes. He is stating that we are accusing him that he has mental issues. This is total false. We do not treat our clients that way. We are terrible sorry that the clothes were not found. But now this client has a vendetta on his mind and writes terrible reviews all over the net over this incident.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sofia, Bulgaria
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 20, 2010

I went on a trip with my girlfriend and we slept in this hotel the night before I went home. My girlfriend had forgotten her (not very expensive) cloths there - a dress and a pair of jeans. When we called back the day after, we got an answer that there are no clothes forgotten there... We called a few more times, I was ready to trip 300 km to the hotel, to save them the p&p charges, but nothing was found...
I will never stay there again

  • Stayed July 2010, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manoleva, Manager at Hotel Time Out, responded to this review, July 26, 2010
When the client checked out of the hotel we asked him if everything was ok. The client stated that everything was fine. The next day the client called to tell us that his girlfriend thought that she had forgotten her pair of pants and a skirt at the hotel room. We did a search of the whole room and no clothes were found. Now the client is beside himself because we could not find his forgotten clothes. He is stating that we are accusing him that he has mental issues. This is total false. We do not treat our clients that way. We are terrible sorry that the clothes were not found. But now this client has a vendetta on his mind and writes terrible reviews all over the net over this incident.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen
1 review
5 of 5 stars Reviewed June 27, 2010

A great place for holidays and business conferences.
Close to the lovely town of Sandanski, with cafe's, shops, market and friendly atmosphere.
Hotel Time Out is a good place to bring family and friends for hiking and 4-wheel driving in the fantastic Pirin mountains.
Take advantage of the old tradition for spa and wellness in the area, - come home a new, better and relaxed person.
And, - you will love the prices!

  • Stayed May 2010, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roma
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 13, 2009

I really enjoyed stay in this nice small hotel close to the center of Sandanski. Clean, with kind and smiling people, I spent very relaxing time with my mate inside warm jacuzzi, using turkish sauna and swiming pool. Last but not least price for very reasonable.

  • Stayed October 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bejucal
Senior Contributor
41 reviews 41 reviews
37 hotel reviews
Reviews in 33 cities Reviews in 33 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed December 3, 2008

The Time Out Hotel in Sandanski is located on a hill with new modern construction around the hotel premises. The hotel itself appears to be fairly recent. The check-in is quick and efficient and the rooms are spartan but comfortable. Opposite the hotel is a pristine park full of large pine trees. The air in the area feels very fresh and I witnessed a beautiful sky at night full of stars probably due to Sandanski's clean air. I would recommend the hotel to someone looking for a clean, comfortable and reasonable hotel in the nice area of town.

  • Liked — Location and Price
  • Stayed November 2008, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Time Out

Address: 23, Polenishki Pat, Sandanski 2800, Bulgaria
Location: Bulgaria > Blagoevgrad Province > Sandanski
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #7 of 12 Hotels in Sandanski
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Time Out 3*
Number of rooms: 33
Official Description (provided by the hotel):
Hotel Time Out is located in the beautiful town of Sandanski, on a hill which reveals a breathtaking view of the famous town. This is a family run hotel dedicated to making your stay an unforgettable experience. The hotel offers 31 double rooms and 2 apartments. Each of the rooms has satellite TV, Internet, telephone, air-conditioning, large bathroom with bath-tub and hairdryer. The apartments are stylishly furnished, cozy and elegant - Internet, air-conditioning, safe, mini-bar and satellite TV. ... more   less 
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