Let me start my review with the positive:
The booking system of the hotel works very good, we had to change our reservation and it was not a problem. The cleaning staff of the hotel is very friendly and efficient (seems like the upper scale employees can learn a thing or two from them about client relation). The property is beautiful and the spa is complete.
Now the downside:
The hotel is a bit cold for my taste, especially if you are with a small child, and the temperature in the room cannot be adjusted by you, it is automatically set. If you have booked bed and breakfast forget about getting a nice food in one of the two restaurant out of which only one is operating for the guests of the hotel, the other one is a party place for locals, so you end up hungry or you have to go in town for food (Sandanski from our experience doesn't really have good restaurants, they are mostly barbeque places or fast food). The restaurants favor the local guests over the hotel guests, one night we were told by the restaurant manager that we cannot be at the balkan restaurant because they have a private party, and we just needed some warm soup for our little one which is the only thing he could eat there. After a long discusion we were aloud to have a corner table in a cold environment, but our little one didn't want to eat anyway because of the loud local music that was playing and the big crowd in the restaurant. The restaurant manager is quite unfriendly person, and she was even giving us the look as we were guilty for only ordering soup! Next evening we decided to skip the "local party" of their restaurant and we ordered room service which was even a worse experience. Limited choice and the Cesar salad was made of cold left over grilled chicken meat, it looked like something people left in their plate and it was served to us, no salad dressing and only some green leafs. Next day we decided to cut our trip short, and at least the girl in reception was professional enough not to charge us for the whole 5 nights we booked. On top of our bad hotel experience, we were also attacked by local criminals who blocked our car in town and watched us from the local bar while we were trying to get out with our crying baby. After moving the garbage bin in order to get out, this people came out laughing at us and cursing us, and slamming the door to our car. Needless to say we will never be coming back to this place nor we recomend it! As a family we didn't feel safe in Sandanski!
- Official Description (provided by the hotel):
- Sandanski climatic and SPA resort is the best natural healing centre in Europe for treatment & prophylaxis of bronchial asthma. Pirin Park Hotel ***** in Sandanski offers year-round SPA tourism opportunities. It is also a wonderful place for business events, cultural, historical and religious tourism, hunting, eco and active mountain tourism activities. ... more less
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