This is a family run hotel and I can attest to the fact that their barely concealed rudeness and unhelpfulness makes Fawlty Towers look like the destination of your dreams. The hotel itself has shortcomings; no soap in the rooms, no hairdyer, one small mirror in a postage-stamp of a bathroom but none in the main room, no bedside light for one of the twin beds and having to sleep with my head away from the window because of the draught. Other rooms were bigger, but if you get one of the smaller ones, then swinging a cat could be a messy business. Breakfast never varied from cereals, with ham, cheese and boiled eggs and dinner was served early, between 6 and 7.30pm. We tended to eat around 7.15pm and the starter salads were often empty and the staff liked to remind us that they had been working since 6.30am and wanted to depart, so would we leave the table as soon as we had finished our meal. Dinner was without any choice and similar to uninspired school dinners. If you need only calories for skiing and a roof over your head, then this is the place for you, but if you are looking for a warm and friendly, cosy, Austrian welcome, then it's to be avoided.