Our Cebu Pacific flight from Dumaguete to Manila was canceled on 15 April 2010 due to technical difficulties. This was the last flight of the day and all the passengers had to stay overnight and had to be booked on a flight the next day.
The airline assigned hotel rooms to all the passengers that needed or wanted them, including a free dinner and breakfast...they also gave out free 1-way airline ticket vouchers for this inconvenience.
As far as this goes, Cebu Pacific ranks Par Excellence in my book.
About 7 or 8 of us were assigned to stay in this coco hell..
Fine, I thought as I had stayed here 3 years ago which was better then, 3 out of 5, then.
The hotel is profoundly out-dated in this new decade. Its linens look like they were picked out of "Ukay-Ukay" ( this is everywhere in the Philippines, places that have piles and piles of clothing on sale for peanuts. Imagine the garbage dumps of Salcation Army or Goodwil - exotice and disheartening at the same time).
Bathroom fixtures need severe maintenance and cleaning or changed. At 200 lbs., l almost went through a rattan chair in the room. The room service menu in the room, especially its dingy cloth cover looks lethally unsanitary. Towels in the bathroom were handwashed and dried out in the sun which was very rough and hard to the touch (manual labor in the Philippines is cheap and cheaper than machines).
This hotel is crying out for a renovation - or a new Owner.
What with other and newer affordable hotels in Dumaguete like Hotel Nicanor, Hotel Palwa (currently under renovation), Florentina, Dumaguete Royal Suites or Worldview, amongst others that I am not aware of, delightful resorts some of which are owned by foreigners.
I decided to have room service since there was no table open in their tiny, planned seating layout and besides. I am an architect. Since I love fish and prefer it to chicken or pork, I ordered their "fish and chips" which had 2 options, breaded (who knows what's in their batter) or pan-fried, which I chose. Room service arrived 1 hour and 15 minutes later, fine...that was around 9:00 PM which is equivalent to around 11:00 PM. I can be very patient which I was. I went to bed around 10:00 and woke up around 12:30 PM because I was scratching myself and felt hives forming.f
I thought I could sleep it off.
The fish that Hell served me was obviously bad but was disguised with some kind of Filipino or oriental seasoning. Late at night and early morning, I had gone up and down several times, put ice from the small cooler in the room to no avail. I was able to get some sleep around 7:00 AM, again hoping that the hives would go away as my tolerance for all kinds of food is very good. Nada...so I went down to the Lobby and showed them my right eye which I couldn't open because of a huge hive.
Think Elephant Man.
My left eye OK except for a huge on my forehead above. There were hives on my upper and lower back. The girl on duty was very nice and accomodating and I actually felt that she really cared about what happened to me. The Owner, a foreigner with an accent was there, shook my hand, told me that I would be accompanied to Silliman Clinic where I saw a doctor. I was given prescriptions for a steriod, antihistamine and a topical cream to make the swelling go down.
The hotel assistant accompanied me to see a doctor as well as 3 drug stores to get my prescriptions filled. I gave her the doctor's receipt which was about 1/3 of the cost of my prescriptions and receipts of 3 prescribed medications. Fine, up to that point. I can be very patient.
Upon checking out 2 hours later, I was told that the Owner would pick up the doctor's bill only and not the medications, as if I had to use them without cause. Furthermore, he had the nerve to charge Cebu Pacific for that disgusting dinner that sent hives up my back and covered my left eye.
Maybe he could get a few pointers from Cebu Pacific on how to treat customers properly and professionally.
I seriously and profoundly consider any establisment that threatens my HEALTH.
It'll take me another 3 or so days to get back to normal.
"Stay Away" from this hell house.
I could easily press charges.