At the beginning we had big problems: we made a reservation directly on the hotel web sites half a year in advance. We gave our credit card details and on the next day our credit card was charged the exact amount of money. From this moment the problems started. Mrs. Daniela D´Annunzio from Ora Hoteles Group repeatedly sent us emails that our card is not valid and demanded another credit card (of course our credit card WAS valid and WAS already charged). After 3 months of sending emails and even phone calls to Ora Hoteles Group in Italy without any success we decided to send final email explaining this situation and we attached a copy of our bank account statement with the payment. We sent this to all email addresses related to Ora Hoteles Group we found. After this Mrs. D´Annunzio replied "Your reservation is confirmed". There was not even a word of appology. Two days before our arrival to Hakuna Majiwe we were contacted by Ora Hoteles Group with the information that we will be "upgraded" to My Blue Ora Resort in Nungwi. We spent half a day rearranging our program in Zanzibar because of this unexpected change. On the last evening before our arrival we were contacted again with the information that accomodation in Hakuna Majiwe is possible... We arrived to Paje on the next day and since that time everything was perfect. The general manager of the hotel Mr.John does a perfect job. He took a wonderful care of us and so did the rest of the staff. The hotel is beautiful, the food was perfect, the pool is great, the beach is excellent. Nothing was a problem. On the last day there was a Masai show after dinner and Johny even printed the program for us in our language! Finally we were very satisfied and we would love to spend our holiday in this hotel again.
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- Also Known As:
- Ora Resort Hakuna Majiwe Hotel Paje
- Hakuna Majiwe Hotel
- Hakuna Majiwe Paje
- Ora Resort Hakuna Majiwe Zanzibar/Paje