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“Worst hotel experience ever” 1 of 5 stars
Review of Sunrise Guest House Hotel

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Sunrise Guest House Hotel
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Bwejuu, Tanzania   |  
Hotel amenities
Ranked #12 of 12 Hotels in Bwejuu
Johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
“Worst hotel experience ever”
1 of 5 stars Reviewed November 15, 2011

I was there in 2006 and this place was so bad, I initially thought it was a joke and that they'd taken us to a staff room. The room smelled like the bowels of a slave ship. The "garden room" had one window that was so high, you couldn't look out of it....not that you would see much because it's "vista" was a barren patch of sand. George himself was nowhere to be found to lodge a complaint - the staff were petrified of waking him from his afternoon nap! Imagine! Needless to say, we packed our suitcases and walked up the stretch of beach to alternate accomodation. This place is the absolute epitome of AWFUL and should not be in business.

  • Stayed December 2010, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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15 reviews from our community

Traveler rating
    2
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    2
    6
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    3 of 5 stars
Date | Rating
  • English first
  • Any
English first
Stockholm, Sweden
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 19, 2011

Actually I was there 2007 and it was marvellous, so maybe it has got a new owner and declined in quality. It was tranquil, very clean and wellcept with maybe the most delicious food on the coast.

  • Stayed October 2010, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rotterdam
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 5, 2009

In the rough guide this hotel came recommended, when we arrived the rooms were a bit pricier than we had in mind, 125$
The room was OK but nothing special, since we were pretty late we decided to take the room. As soon as we said yes the guy said that we would have to pay 25% more because it was holiday season so the room ended up to be 160$
Our nice taxi driver tried to call every hotel in the area if the had some rooms left but almost everything was booked out so we had to accept the room. We could stay for two nights in the room with beachview but if we would stay two more nights we had to move to the back of the building. We said we would think about it and come back on it. The only thing I can think is good at this hotel that it has a swimming pool which comes handy because during the day the tide is about 2km out
The people working there were far from friendly and a even a bit arrogant, same for the owner by the way. We were there new years eve and 10 minutes after 12 the bar closed and the lights went out. (luckily there were some fire on the beach from the other hotel which we could join.
We already decided we didn't want to stay any longer but as soon as we mentioned that we found out that we didn't even had a choise anymore since the already gave away the room the would put on hold for us.
The rooms are ok (besided the smell when you enter the room) but i have not seen soo many bugs in that bathroom as on our whole trip in tanzania...
So I would definatly NOT recommend this hotel unless you feel like trowing away your money...

  • Liked — the swimming pool
  • Disliked — the rest
  • Stayed December 2008, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Kampala, Uganda
Senior Contributor
47 reviews 47 reviews
42 hotel reviews
Reviews in 30 cities Reviews in 30 cities
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed September 16, 2008

I live in Tanzania and often visit Zanzibar and Sunrise wins the price of worst hotel experience on this otherwise wonderful island!

The rooms were dirty, the pool was dirty and the food was – besides being ridiculously over-priced – some of the worst I’ve had in Tanzania!

But worst of all was the service: The staff was rude, not at all service-minded and mostly just made you feel in their way! They even went behind our back and negotiated a three times higher price with the taxi driver, who was to pick us up after three very long and expensive days at Sunrise!

Sunrise has gotten great reviews in several guidebooks. This can only make me doubt the credibility of these books. At least I learned to check Tripadvisor before my next hotel booking!

  • Liked — The beach
  • Disliked — The service and the food
  • Stayed July 2008, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Celle Saint Cloud
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 5, 2008

You should absolutely avoid that hotel and should find much better alternatives on that superb spot. This is just very high price for the level of service and quality of accomodation you get. Rooms are dark, small, with an horrible fusty smell. Food is disapointing, expensive...and scarce. Hopefully, there was a much better value local restaurant next door! The swimming pool is just OK but that does not justify the whole lot. The hotel might have been OK...ten years ago. Since then, the owner has made no investment, considering clients as cash-cows and keeps trying fiddling a few dollars each day : prices are displayed in $, which is usual, but the exchange rate used was less usual!

  • Liked — The spot
  • Disliked — Everything else...
  • Stayed August 2008, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Sunshine Coast, Australia
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 8, 2008

After an exhilirating safari experience, most travellers to Tanzania head to Zanzibar to lay on a beautiful white sandy beach, be served exquisite cocktails, and doze off into a blissful sleep whilst listening to waves lap the shore. Sound too good to be true? Well -yes it is. Having travelled to Vanuatu, Tahiti, Bali, Malaysia and the gorgeous Whitsundays in Australia my expectations were high when I booked into the Sunrise Hotel on Zanzibar, but first impressions told me that this property was not in the same league as I've experienced elsewhere.
It is quite noticeable when the designers, management and staff have paid attention to detail at a resort but Sunrise is severely lacking in this criteria. Dusty, plastic flowers adorned the half-filled fish pond leading to reception, the colour scheme and design of the bar and restaurant equally tacky, and when I had to open a padlocked door to access my room, I sensed that all was not well at this hotel.
I fully accept that in Africa there are cultural differences and expectations when it comes to hospitality. Oft-used phrases In Tanzania such as 'Hakuna Matata' (No worries) and 'Pole Pole' (Slowly slowly) should give the naive traveller an indication of the prevailing attitude amongst hotel staff but at Sunrise Hotel it took on new proportions as we attempted to order cocktails when most ingredients were unavailable and order meals when items were either at ration levels or out of stock.
Prices for meals at Sunrise were calculated in US Dollars and after having travelled most of Tanzania and even dined at the Serena Hotel in Stonetown, almost everything on the menu was in small proportion and simply not good value for money in comparison. US$9 for a dry, canteen standard spaghetti bollognaise may be good value in London but definately not good value in Africa!!
There are many other resorts along this eastern strip of Zanzibar, and although we were told upon arrival that it was 'unsafe' to venture far from our resort, we found that there were many other beautiful resorts, restaurants and bars along the beach and that it was most likely 'unsafe' for the resort owner as guests started to realise that much more mirth and merriment was to be had at neighbouring resorts along the Bwejuu and Paje beaches.
Any traveller wants good value for money, and they don't mind paying a bit extra for a smile and slick service but this will not be found at Sunrise Hotel and I'd advise any prospective traveller to Zanzibar's beach hotels to research well and whilst the package may look good, what you are delivered may leave a lot to be desired.

  • Liked — the beach, pool
  • Disliked — poor service, bad value for money
  • Stayed December 2007, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joburg
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 7, 2008

The breakfast was less than appetising and the service ranged from mediocre to bad. The food was over priced and the tiny portions left us hungry. I could not get anything to eat from between 2.30pm and 7pm because the kitchen closes. The rooms were clean but very simple. They were also very damp. Bring a bug spray because there are so many ants and creatures all over the room, especially the bathroom. No one told me the tide goes out for half the day, so be prepared to sit at the pool. The beach is beautiful, but my friend was stung by blue bottles and you cant walk very far out because of sea urchins. We were not able to snorkel at the beach either. I would not go back there.

  • Stayed January 2008, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunrise Guest House Hotel

Address: Bwejuu, Tanzania
Location: Tanzania > Zanzibar Archipelago > Zanzibar > Bwejuu
Hotel Style:
Ranked #12 of 12 Hotels in Bwejuu
Number of rooms: 12
Also Known As:
Sunrise Hotel Bwejuu
Sunrise Guest House Hotel Zanzibar/Bwejuu

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