Although that Upepo is probably not the worst decision in Bwejuu, I can not share the opinion of the previous reviewers.
First of all getting to the Upepo was an adventure since there is no sign for the place. Even local people who have been asked by our taxi driver had no idea where Upepo is. I am still not sure whether we were just lucky that we have met the owner of Upepo in the middle of the village or he was actually looking for us, so he then led us to the place. If you will go to Upepo look for the White Beach Hotel sigh at the main road.
In particular, I want to express my disappointment over the quality of services in Upepo (with the exception of the cook, who is excellent). Bungalow (the bigger one) in which my family spend the second half of holidays in Zanzibar is basic, but spacious and clean as mentioned in the previous posts. Mosquito nets are provided. We received only three pillows though our family has four members. Upon request we get one extra, but they took it away when they got guests in the other remaining bungalow.
Bathroom is large, but without proper light (one dim red light), only cold water is provided, which was not such a big problem after all. Upepo problem is quality of service. The first impression was indeed very positive, smiling faces, everything we asked (it was not much) seemed feasible without any problem.
But output and realization of agreed was another matter. My biggest displeasure goes to the fact that my son celebrated his fifth birthday at Upepo and the first question that I asked at the check-in has been, if they can provide a small chocolate cake on which we can put the candles and wish him a happy birthday. Everything was no problem to them, but in the end it turned out that this was a big problem. We finally got the cake, which was not the cake at all, after few urging. It would be easier and more pleasant for all it they would simply say at the beginning that it could not be done and we would find another solution.
Regarding to food, which was great, the main problem was that we had to wait at least one hour and a half for our meal and the prices (food and drinks) are 20% higher than in all the surrounding restaurants. Breakfast is very basic and the same every single day (even the fruit) and the normal milk was not provided till the third morning of our stay even that we asked for it the first morning. Only plain omelette is possible (we could not get a boiled or fried egg).
Bungalow was cleaned without asking only the first day, and not been touched till the third day, when we asked them if they can clean it. I guess that happened because we were unpleasantly surprised by the price of TZS 20.000 for four pancakes. Although the price was later reduced by half we could not get rid of the feeling of over-charged food especially for the food that was not on the daily menu and the price has not been written.
Overall, for the price of the room, we certainly expected more - and I felt like it is definitely overpriced for what you get. In a month travelling around Kenya and Tanzania, Upepu was definitely the worst choice of accommodation and we regret that we were not somewhere else, where we could definitely better conclude our African journey.
I would also like to mentioned that the general problem in Bwejuu is low tide every day for at least four hours so, if you are after beach holidays, that isn't the place or find the accommodation with swimming pool.
- Official Description (provided by the hotel):
- Upepo Boutique Beach Bungalows offers the convenience of a hotel with private bungalows on the beach and a great breakfast included in the price. Set on a long white sand beach on the East Coast of Zanzibar, we offer a quiet safe environment to relax. Enjoy opportunities for snorkeling, diving, kite-surfing, or rent a bike and explore on your own. Our restaurant uses fresh local ingredients and serves Zanzibar dishes as well as International favorites. ... more less
- Also Known As:
- Upepo Boutique Beach Bungalows Zanzibar/Bwejuu