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“Go! You wont regret!” 5 of 5 stars
Review of Melia Zanzibar

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Melia Zanzibar
5.0 of 5 Hotel   |   P.O. Box 3140, Kiwengwa, Tanzania   |  
Hotel amenities
Ranked #3 of 11 hotels in Kiwengwa
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Go! You wont regret!”
5 of 5 stars Reviewed June 15, 2013 via mobile

Me and my husband stayed in Melia for 9 nights in may, we were enjoying to the full our honeymoon. No words to describe.! what an amazing experience! Hotel and miles of beautiful gardens very well maintained! Staff very helpful, always with a great attitude, making sure that you are fully satisfied with everything.Manager of the hotel Ramon, helped us a lot with making few decisions according to our trip to stone town,we definitely saved a lot of trouble and money because of his advices. And thanks to him we managed to spend few extra days in melia at amazing rate.there is absolutely not even a one thing to warn you about! Everything is just a bliss. just for your information , rainy and low season in tanzania shouldnt put you off traveling in may.as we were warned that it will be raining and cloudy, yes it rains, but its a matter of 10 min of rain when actualy mostly needed because of high temperatures, if refreshing and not off putting at all. Its cloud( ier) than june or july but its again very pleasant when you can have break from a strong sun.and the most important its much quieter, theres not so many oeople and you can have all facilities just for you! Without queueing, without being squuuuized in the pool :) seriously do not hesitate! Just go for it. I am hoping to go back there as soon as we can! Want to say big thank you to Cesar with all the respect Idont know how to spell it, and Ramon for amazing time, we have been looked after every step of the way.and Iwould love to say big hello to the breakfast lady , and again dont remember the name and Iam sorry, se used to make pancakes at the station. Short lady very pleasant, with always a good word . I hope you all guys have good season in zanzibar, see you soon! Besos

Stayed May 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, Guest Relations Manager at Melia Zanzibar, responded to this review, July 4, 2013
Dear Valued Guest

Thank you so much for taking time to write about your most recent stay at Melia Zanzibar. I am very glad to hear that your overall experience was great of which I have shared your comments with my entire team. I too have to agree with you that Cesar and Ramon are very professional and for us they are assets of which we are very proud of. Our goal is clearly to provide our guests with a clean and friendly place to stay while they are away from home.
We are hoping to welcome you again in the near future.
Best Regards
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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English first
Dubai, United Arab Emirates
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 22, 2013

if you are looking for a few days of Relaxation, this is the place to be in. Very well layed out and the Landscaping is very beautiful. staff are very friendly and the food is good. Ivisited during April which is Low season and I find it very peaceful place for get away with partner or family. Reasonable Room rates.

Room Tip: the One bedroom Villa Suites with Swimming pool is fantastic. the block on the west sids is the clos...
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, Guest Relations Manager at Melia Zanzibar, responded to this review, May 23, 2013
Dear Valued Guest

We are pleased to read your review posted on Trip Advisor following your recent stay in Zanzibar. On behalf of the management I would like to thank you for choosing our hotel relaxation destination. We are delighted to hear that you had a wonderful experience especially on the food, rooms, facilities, services, friendliness and professionalism of the personnel around, and also that you loved the beautiful landscape.

At Melia Zanzibar, we have one mission; to make our hotel a best place for everyone comes to us for a hideaway, and make sure we put unforgettable experiences to the heart of our guests.

I wish to welcome you again soon!

Best Regards
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brussels
Senior Contributor
46 reviews 46 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 18, 2013

I could not say anything bad about this resort. Perfect for couples that seek relax and isolation. Nice design hotel with superbe views, a jetti restaurant in front of the indian ocean, friendly staff, good food and price according to category. For those that want to flavour local culture obviously there might be better spots.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, Guest Relations Manager at Melia Zanzibar, responded to this review, May 19, 2013
Dear Mr Carlosmatt

Thank you very much for taking time to post review on Trip Advisor. We are very pleased that you enjoy very well you are holiday in Zanzibar especially to our Hotel Melia Zanzibar Hotel and Resort it was a wonderful experience having you here for the holiday.

We are grateful for your feedback and in particular your comments about the very friendly and helpful staff. It was grate to find that you enjoyed the facilities at the hotel that is one of our missions to our precious guests.

It was lovely that you loved our Hotel and Facility I will be sure to pass your compliments to my Colleagues who will be very thrilled with your generous words of encouragement...
It was a great pleasure to host you in our hotel we look forward to welcome you next near future

Best Regards.
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Top Contributor
61 reviews 61 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed May 16, 2013

I’ve stayed in this hotel end of April beginning of May this year, the Hotel is very well located and the employers are normally very friendly and welcome you very well, even with some difficulties in understanding you due to language barriers (Swahili vs English or French).

However, not everything it’s so good, visiting the Hotel in the low season and with low occupation rate can bring you some problems, less restaurants open and lower service level in some of the services available for the guests, explained due to economy proposes of the Hotel management, as such, be careful when planning your vacations.

Some additional notes:
- do not trust everything they told you on your reception, at least with me, there were some misunderstanding’s on the services available, that in the final were not (animation, restaurants, etc.);
- the beach its very good, however, there is an handicap to the ones who like to be on the water lots of time, it can only be fully profited when the tide it is almost full, once, in front, there are corals that limit its usage;
- be aware of your belongings, what it is normal in this type of destination, not so normal when you put things out of view and someone goes and stolen them from you. I didn’t expect that could happen inside the room and from inside a backpack stored in the shelf of the cabinet. But it can occur, be careful;
- if you contract all inclusive, be aware, it ends on check out, even that you could need to stay a little longer;

So my recommendation, prepare well your trip and take in consideration what could be yours expectations.

Room Tip: Sea View first floor not too close to the swimming pool
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, Guest Relations Manager at Melia Zanzibar, responded to this review, June 6, 2013
Dear Guest

Thank you for choosing our hotel as your recent holiday destination in Zanzibar. On behalf of Melia Zanzibar team, I truly appreciate your concerns and the feedback given on our services during your stay. We take all comments from our guests seriously, as they are the base which we work on every day to improve and offer the best services to our guests

On a different note, I am saddened to hear that you were not satisfied during your entire stay although our residence manager was checking on you most of the time but you never mentioned anything to him. However I wish like to highlight some points in regards to your comments. Upon your arrival all information concerning our hotel such as facilities, meal plans, safety of your belongings and Gabi beach was given to you. Concerning benefits and programmes, all outlets were operating in a normal way during your stay as it shows in the contract with tour operator as well as the one you contracted. The only outlet which was not fully operating was AQUA restaurant and that was not included in your package.

In regards to the missing of your item, as soon as you reported the incidence we contacted the nearby Police Station of which we offered you to make an official report which you did. Internal investigation with Police was done in collaboration with our security team; unfortunately nothing was recovered as there was no any evidence like breakage in the room which made the investigation more complicated. This case is still in the hands of the police, we cannot interfere on our side as they are trusted governmental institution. In addition to that, you were aware that usage of safe box inside the hotel is mandatory; you also signed the hotel policy concerning safety issues.

I have noted your comment on slow services of which we are working on the details to avoid future occurrences.

Wishing to welcome you again to Melia Zanzibar!

Best Regards
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Lisbon, Portugal
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 15, 2013

There's no much more to add to what has been said in previous comments.
A great hotel, great location, great service, fabulous people.

It's only fair to recognize the work of several members of the staff (I think it's a first time in my comments I do this) Swimming pool bar: Regina, Veronika, Mosses. Gabi Beach and restaurant: Betty, Suleiman, MD. Room cleaning: Evelyn. Restaurant Vyiine. Swimming pool: I can't remember how to spell his name but sounds something like Sidaly (sorry I just coudn't read the badge properly).

I also have to mention Cesar, from the hotel senior management, a very customer focused and solutions driven professional.

Things to know:
- If you are in a all inclusive program, you'll have to pay your last lunch (checkout at 12.00), I think they should rethink this policy.
- From what was told to us at our arrival, we were there in their low season (end of April). That means some restaurants may be closed. While we understand this fact, we were never warned about it.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, Guest Relations Manager at Melia Zanzibar, responded to this review, May 28, 2013
Dear Guest

Thank you so much for your kind review posted on Trip Advisor concerning your recent stay at Melia Zanzibar.

We are so glad that you have made us your “home away from home”, we truly appreciate your loyalty. It is an honour to know that out of all 5 star establishments in Zanzibar, we were the chosen destination for your holiday. I have shared your comments with the team, we are very proud of all mentioned staff as they are truly an asset for our hotel.

I am so sorry to hear that you were not satisfied with all inclusive programs, as well as the closing of some of the restaurants. Your constructive feedback is extremely helpful and very important to us; we will put more emphasis to make sure clear information is provided during check-in to avoid future occurrences.

We look forward to welcoming you in the near future.

Kind Regards
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Dubai, United Arab Emirates
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 12, 2013

The Hotel's location is amazing on the East Coast of Zanzibar, no corals on the beach and the view is amazing in addition to the huge land scape for the hotel around 43 hectares makes the experience even better.

There are a lot of things to do in the hotel and the surroundings, the staff are very friendly and well trained for service industry. If you are travelling with kids it is better to take mosquitos and insects lotion or cream cause they are too many that may be difficult for high sensitive people to stay outside at night but nothing serious. The weather was perfect, the fruits and vegetables used in the hotel are actually planted in the hotel’s premises.

Room Tip: Since the Hotel has a free wi-fi so it's better to have something close to the main building if...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, Guest Relations Manager at Melia Zanzibar, responded to this review, May 18, 2013
Dear Valued Guest

Thank you for taking time to post your rave review about your recent stay at Melia Zanzibar. We are glad to hear that you loved the location of the hotel which is one of the best in Zanzibar; we are also pleased to learn that you enjoyed the beautiful landscape of our property, activities, facilities, services, and friendliness of the staff. We are truly proud to be the one who made your holiday memorable. At Melia Zanzibar we work for excellence and guests’ satisfaction is our priority. I have taken the liberty to share your comments with the entire team of which every individual is so thankful!

Our main goal is to go beyond by exceeding our guests’ expectations; we are thrilled to be your "home away from home" here in Zanzibar.
We wish to welcome you again in the near future!

Best Regards
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Sines, Portugal
1 review
5 of 5 stars Reviewed May 11, 2013

Excellent for relax. Everything was good, since the food, the room, service. The beach is excellent (Gabi beach) with great water in terms of temperature, color, sand, everything. The hotel offers very pleasant spaces to relax and admire the nature. It features a SPA with a very good quality. It is possible to make sport too. The service was very good. The entire staff responds promptly to any request and very friendly and professional way. I strongly recommend! The motto is Hakuna matata (no problems)!!!

Room Tip: Romance Pavillons are amazing!
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, Guest Relations Manager at Melia Zanzibar, responded to this review, May 18, 2013
Dear Valued Guest

Thank you for choosing Melia Zanzibar as your recent holiday destination and for taking the time to review our property. Your input is greatly appreciated of which we are delighted that you had a wonderful experience especially on the food, rooms, facilities, services, Gabi beach, friendliness and professionalism of the staffs. At Melia Zanzibar we work for excellence and guests’ satisfaction is our priority.

Our main goal is to go beyond by exceeding our guests’ expectations whereby we create the perfect oasis combined with tranquillity and relaxation.

We appreciate you so much and would like to thank you for thumb up endorsement whilst looking forward to welcome you again soon.

Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Zanzibar

Address: P.O. Box 3140, Kiwengwa, Tanzania
Location: Tanzania > Zanzibar Archipelago > Zanzibar > Kiwengwa
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Kiwengwa
#3 On the Beach Hotel in Kiwengwa
#3 Luxury Hotel in Kiwengwa
#3 Romantic Hotel in Kiwengwa
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Melia Zanzibar 5*
Official Description (provided by the hotel):
The Melia Hotel and Resort is the Zanzibar's leading international resort, situated on the north-east coast of the island. Melia Zanzibar is built on a 40 acre estate with a beautiful beach of pearlescent white sand lapped by warm ocean waters, 300 meters long, situated at the very end of the property to procure the perfect combination with nature. The resort is ringed by a natural coral reef, making bathing a relaxing and safe experience. The hotel is perfect destination for honeymoon or wedding vacations as well as meetings & incentives. ... more   less 
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Also Known As:
Melia Zanzibar Hotel Kiwengwa
Zamani Zanzibar Kempinski Kiwengwa
Melia Zanzibar Kiwengwa

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