I’ve stayed in this hotel end of April beginning of May this year, the Hotel is very well located and the employers are normally very friendly and welcome you very well, even with some difficulties in understanding you due to language barriers (Swahili vs English or French).
However, not everything it’s so good, visiting the Hotel in the low season and with low occupation rate can bring you some problems, less restaurants open and lower service level in some of the services available for the guests, explained due to economy proposes of the Hotel management, as such, be careful when planning your vacations.
Some additional notes:
- do not trust everything they told you on your reception, at least with me, there were some misunderstanding’s on the services available, that in the final were not (animation, restaurants, etc.);
- the beach its very good, however, there is an handicap to the ones who like to be on the water lots of time, it can only be fully profited when the tide it is almost full, once, in front, there are corals that limit its usage;
- be aware of your belongings, what it is normal in this type of destination, not so normal when you put things out of view and someone goes and stolen them from you. I didn’t expect that could happen inside the room and from inside a backpack stored in the shelf of the cabinet. But it can occur, be careful;
- if you contract all inclusive, be aware, it ends on check out, even that you could need to stay a little longer;
So my recommendation, prepare well your trip and take in consideration what could be yours expectations.
Sea View first floor not too close to the swimming pool
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for choosing our hotel as your recent holiday destination in Zanzibar. On behalf of Melia Zanzibar team, I truly appreciate your concerns and the feedback given on our services during your stay. We take all comments from our guests seriously, as they are the base which we work on every day to improve and offer the best services to our guests
On a different note, I am saddened to hear that you were not satisfied during your entire stay although our residence manager was checking on you most of the time but you never mentioned anything to him. However I wish like to highlight some points in regards to your comments. Upon your arrival all information concerning our hotel such as facilities, meal plans, safety of your belongings and Gabi beach was given to you. Concerning benefits and programmes, all outlets were operating in a normal way during your stay as it shows in the contract with tour operator as well as the one you contracted. The only outlet which was not fully operating was AQUA restaurant and that was not included in your package.
In regards to the missing of your item, as soon as you reported the incidence we contacted the nearby Police Station of which we offered you to make an official report which you did. Internal investigation with Police was done in collaboration with our security team; unfortunately nothing was recovered as there was no any evidence like breakage in the room which made the investigation more complicated. This case is still in the hands of the police, we cannot interfere on our side as they are trusted governmental institution. In addition to that, you were aware that usage of safe box inside the hotel is mandatory; you also signed the hotel policy concerning safety issues.
I have noted your comment on slow services of which we are working on the details to avoid future occurrences.
Wishing to welcome you again to Melia Zanzibar!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.