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“A very nice resort” 4 of 5 stars
Review of Melia Zanzibar

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Melia Zanzibar
5.0 of 5 Hotel   |   P.O. Box 3140, Kiwengwa, Tanzania   |  
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Ranked #2 of 11 Hotels in Kiwengwa
Dar
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“A very nice resort”
4 of 5 stars Reviewed January 12, 2013

A very nice resort, with a sand beach with restaurant a little bit further on the resort - transport with elect. cars-
Good restaurants with a lot of choises of food. During x mass possible all incl for $ 50 pppd on top of bed and breakfast. Good choise for the money if you compare it to other resorts on the island where we were also during the x mass period. O yes, also the big bathroom was very nice with an inside and outside shower.

Bert, from Holland

Room Tip: We got a garden room with terras, very good, again!!! an fantastic resort
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, Guest Relations Manager at Melia Zanzibar, responded to this review, January 14, 2013
Dear Guest

Thank you for taking the time to post this very friendly review about your stay at Melia Zanzibar. I have taken the liberty to share your constructive comment with the team. We aim to extend a warm welcome to all our guest and we are happy to read that you found your stay comfortable and also that you enjoyed our services in our outlets and also bed and breakfast selection.

We hope we will be able to have the pleasure to attend you soon again.
Best Regards
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639 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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Rome
Senior Contributor
34 reviews 34 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 9, 2013

Melia! Melia! Melia! What a fantastic location seafront and in the middle of the most beautiful exotic gardens I have ever seen. The air is naturally fragranced by the flowers, birds chirping wherever you go, very private and exclusive rooms.
I was immediately upgraded to a suite as there were no normal rooms left and it was quite simply breathtaking.
Do not miss: a massage at the thai spa, dinner and drinks at the jetty with live music, lady brigitte to get you out and about on a day trip. Don't miss stone town!
Gabi beach is also fantastic.
Food was always good and varied. I would have personally liked to see some healthy diet options, maybe at aqua. Otherwise you can forget being on a diet here - too many temptations!!
Would have liked to see a dvd library for guests and more books in the library...but I am sure all of this is coming.
Doctor's clinic is available at the melia but very expensive, I would recommend you bring your own medicines.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, Guest Relations Manager at Melia Zanzibar, responded to this review, February 27, 2013
Dear Guest,

Firstly, I want to thank you for choosing us and taking the time to write a review about us. You opinion is very important to us, and you have our commitment, from both the hotel management and all the staff, that all of your comments will be used to improve our services and make sure that all our customers have the best holiday and unforgettable experiences during their stay.

It is a pleasure to hear that we could share our magical garden with plants, flowers and our suspicious room that create an oasis combined with tranquillity which make your holiday more comfortable and relaxing. All staff work very hard and strive to go beyond the expectations of customers and we feel very proud to see results. Also your comments concerning more diet food in Aqua restaurant we have taken your advice into consideration and hope next time you will find more variety. As for Melia Clinic price, we are monitored by Ministry of Health the one who determines the charges.

I hope to welcome you again soon.

Best Regards
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London
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 8, 2013

We spent 11 nights [Romance Pavilion] at Melia, Zanzibar.
This hotel which could be great fails to deliver on some simple things such as the food (which is similar to what you would find in a good company's cafeteria), the pest control (there are too many flies in the restaurants, especially “Spice Market”, and mosquitoes in the main library upstairs). In addition, the hotel workers need to be better trained in handling customers and not just taking down messages and not returning some calls. Don’t get me wrong they aren’t rude or obnoxious, but are unable to act as you would expect from a 5 star hotel.
Furthermore, the hotel had too many power interruptions while we were there. I heard that the other rooms in the Hotel (not the Romance Pavilions) have UPS for the TVs. Not for us though! We had to put up with our TVs going on and off anytime the power went.
Our best hotel workers were, Mary [Spice Market] and Ceaser. The one we would fire without losing any sleep is a guy called Jan. Having said that we had plenty of fun on this trip! The hotel was clean (bathrooms, towels, pool area etc), and well built. The Tennis Court was OK (although I suggest you go with your equipment and some balls).

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, Guest Relations Manager at Melia Zanzibar, responded to this review, January 11, 2013
Dear Will E

Much appreciation for your comments on the experience you had at Melia Zanzibar. I must say it was with great disappointment to learn of your negative experience, that we failed in our endeavour to meet your expectations. In regards to your comment concerning one of our staff, of which we find it is unacceptable mentioning individuals’ names. For that fact; I am very sorry I will not respond to that point, as our company policy respects individuals and believes that it is against human rights.

On a different note, I was delighted to read that you found the hotel to be well built and that you were amazed by our facilities and the services from the team. Please be assured that your opinion is very important to us, and you have our commitment, from both the hotel management and all the staff, that your comments will be used as a step tool up and also improve our services.

In regards to pest control, I also would like to assure you that we have a consistence plan of fumigation from one of the trusted and professional company, of which the fumigation is done once a month. As for the power problems, this depends on the external network, but rest be assured that we have our generator which switch over automatically whenever the power goes off.

We wish to welcome you again whenever you find yourself back in Zanzibar.

Warmest Regards
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Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 1, 2013 via mobile

We stayed as a family at the Mellia between Christmas and New year. The hotel was excellent. Right from the check in to check out everything went smoothly thanks to Jose Antonio
The rooms were clean and neat. The bathroom was HUGE! We were greeted each day with lovely decorations on the bed and bathroom thanks to Fathima Abdullah.
The food was great thanks to Chef Harald and his team of chefs.
Chef Harald worked very hard to make sure that all the meals were of top quality.
Special mention for Arjun who added a special touch to our special requests.
Also the team at Spices restaurant were very efficient and the service was good. Special mention for Reda who ensured everything was of high standard.
We loved the different theme nights at Spices and the wonderful Christmas gala dinner.
Cyprian at the pool bar worked hard running quickly up and down the pool area taking orders.
The team at Gabi beach headed by Suleman Said also did a great job.
I didn't mind that Gabi beach was about 1km away as the golf cart service was efficient and on time.
The only problem was the beach boys at the beach that kept nagging you all the time (I thought the beach was private so I don't know why they were allowed there??)
There are many other service staff that made the stay memorable like the two Juma's (tall and short)
Special greeting to Emily at guest services who went the extra mile to keep us happy.
We will be recommending the Melia to our friends and family.

Stayed December 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, Guest Relations Manager at Melia Zanzibar, responded to this review, January 2, 2013
Dear Imraan,

Your exciting review has been received with extreme gratitude! On behalf of Melia Zanzibar, I am delighted to learn that the hotel exceeded your expectations and that you had a memorable time with us!

I have taken the liberty to personally thank all members of staff you have mentioned in your review and I must say that everyone had this beautiful smile of appreciation on their faces, which for me is one of the best signs to see. Indeed, we proud ourselves to treat all our guests in a personalised way.

On behalf of the team, I do apologize that the beach boys bothered you. I would like to assure you that, my team has gone extra miles to deal with these boys; we have a very strong security team at the beaches, who are keeping a very close eye to make sure our guests are protected. Strict guidelines are insisted and followed all the time.

We are very proud that you were the one to exceed your expectations with our outstanding services. We do believe that you will be a good ambassador to your friends and family telling them about Melia Zanzibar. This is truly a thumb up endorsement for us which we carry along.
Whenever you find yourself back in Zanzibar, don’t forget to contact us. We always remain at your disposal!

Happy New Year 2013!
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Covington, Louisiana
Top Contributor
77 reviews 77 reviews
19 hotel reviews
Reviews in 29 cities Reviews in 29 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed December 29, 2012

I stayed at the Melia with my wife after a Kilimanjaro climb. The resort is located an hour from the airport and it is truely fantastic, the service first class. The restaurants have a wonderful variety of foods for every taste. The bathroom was bigger than our bedroom, with an indoor and outdoor shower and deep and over 60 " long bath tub that can accomodate normal size couples. It is a romantic resort and every member of the staff appears to be there just to please you. They have live music every night which is a joy with the evening breeze.

The downs:
1) the beach accross the resort is pretty but unusuable, full of rocks, mud, plants, unwalkable. They have another beach 1 kilometer from the resort. A gulf cart from the resort leaves frequently to Gabi beach. They have a few huts with a bar and a pretty view. a few yards of beach that you can walk in 5 minutes but again, you cannot get to enjoy the water of the sea if you want to swim. I am pretty determined but could not walk half a mile on rocks, seaweed, glass and other trash to get there. It is worth taking a few pictures since the view is spectacular.
2) Another inconvinience was the crowds of 20 year olds claiming to be captains (Harry, John, Charles) they would follow you every where with pictures of fish, clear water, outboard boats. Want to go fishing? Best prices, half a day $150 a person look....snorkling, pick you up tomorror $120 cheapest price. You can politly decline but they will keep going up until you get firm and tell them not to bother you any more.
3) they nickel and dime you. As you arrive, they offer an all inclusive service at $50 per person per day, they claim it includes all drinks and lunch and dinner since breakfast was already included. Once you pass your credit card and sign, they will show you a menu with all sorts of drinks, after each one there was one, two asterics or none. We were then told that the all inclusive covered only the one asteric items. Guess what, of the 30 wines on the menu, there was one Sauvignon blanc and one sparlking, of all the beers, just one brand was included, of all vodkas, only Smirthnoff was included.

Room Tip: Garden rooms are among the most inexpensive and are very well located, large and convenient
See more room tips
  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, Guest Relations Manager at Melia Zanzibar, responded to this review, January 14, 2013
Dear Gabriel L

On behalf of Meliá Zanzibar am extremely grateful for your wonderful review of our hotel and staffs. We are indeed proud of our team who are our greatest asset; they have been hand-picked and trained by us to echo our brand ethos and philosophy which in turn is visible in the service delivery.

We are very sorry if the concept of all inclusive did not satisfy your expectations, apart from menu we also offer several other drinks like, cocktail with a lot of options to choose, there is also red and white wine although this is not listed in order to give wider choices to our guest satisfaction.

I do apologize that the beach boys bothered you. I would like to assure you that, my team has gone extra miles to deal with these boys; we have a very strong security team at the beach, whom are keeping a very close eye to make sure our guests are protected. Strict guidelines are insisted and followed all the time.

Once again thank you very much for your comments. We really try our best to guarantee that all our customer’s expectations are met at 100% and exceeded. We take all comments into consideration as a tool to better our services. We truly value you as a very important customer to us.

We hope to welcome you again in the near future.
Happy New Year!
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USA
Top Contributor
55 reviews 55 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 28, 2012

If you are prepared to splurge, happy to be exclusively nestled in this resort with your loved one, or just relax by the ocean, this is the place for you. Large room and bathroom, clean linen and charming ocean resort are Melia's strengths. The mini-pool by the ocean near the fitness center is a good experience. While you are dipping in the pool by the edge of the cliff, you see the ocean across! Service is mediocre and the management will need to take the effort to train their staff on all counts. For people who eat vegetarian food, this is not the place to be - you will be desperate and find nothing much for you. After all this is an island! If you are looking to do sight-seeing in Stone Town and other places around Zanzibar, then transport options are limited and you will have to take the expensive hotel taxi. After all, it is better to enjoy the paradise of Melia Resort and neighbouring Gabi beach. This hotel is okay recommended for business meetings but not if you need internet access for work, which is terrible.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, Guest Relations Manager at Melia Zanzibar, responded to this review, January 3, 2013
Dear NickTimepass,

Thank you for taking the time to share your recent experience of our hotel on Trip Advisor. All guests are valuable to us; we take every single feedback to ensure our services are improved and go beyond expectations.

Thank you for your comment in regard to training for our staff and I would like to apologize for unsatisfactory services you encountered. I would like to point out that, we have continuous weekly training sessions which run well. I can assure you that on your next visit the situation will be different.

Concerning transport options, we have a tour company which organizes the tours for different excursions even the transfers to and from the airport or vice versa. However, the guest can still arrange transfers with our reception desk. I understand the charges seem higher, but the truth of the matter is that, we are very far away from the town, airport and other destinations. So the price is worth it.

Gabi beach is owned by the hotel and its 1 kilometre from the hotel, of which we provide the golf carts from and to the beach every 15 minutes, although few guests like to walk to enjoy our beautiful garden and also experience the fresh air and the wind from the ocean, most part of it is to enjoy the nice view of the hotel. On the internet part, I must say that, we have been experiencing difficulties with internet; we are in a transition period of changing the system to stabilize our services permanently.

Once again, thank you for the trust you have in Melia Zanzibar to be your chosen holiday destination. We are looking forward to welcoming you back in the near future.
Happy New Year!
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Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 27, 2012

A group of friends and I stayed at Melia for three nights after a week on safari. The rooms were incredibly clean and well maintained. The bathroom was draw-dropping with an indoor and outdoor shower and huge bath and just as big as (if not bigger than) the bedroom. We upgraded on arrival to all inclusive and it was well worth it. While it was the basic level (so not everything on the menus was included) there was still plenty of variety in both drinks and food. The burgers at the pool bar were delicious.

The infinity pool was awesome and the wait staff at the pool were prompt with taking and delivering orders. I found the beach not that great. It was gorgeous but the water is very shallow and warm and the sand felt like mud underfoot. This is obviously not the hotel's fault and I may be picky because I'm used to beaches in Australia. I was more than happy to lounge by the pool for the majority of my stay.

The food at Spices (buffet breakfast, lunch and dinner) and Aqua (set menu for basic all inclusive guests) was delicious. The cafe at Gabi beach wasn't up to the same standard as the pool bar I thought but we were there at what seemed like a very busy time. Plus I was on holidays so was in no hurry.

I've read reviews complaining about the noise but I was in a ground floor garden room in block 14 (facing Spices where a band plays each night) and I had no problem with noise. And yes, there is the occasional black out but not for long. It is Africa after all and if you've spent any time there you know how common power outages are.

All in all I had a wonderful stay and wish I could have stayed longer. I hope to make the long trip back sometime (hopefully sooner rather than later).

Room Tip: The ground floor garden room has an outdoor shower
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, Guest Relations Manager at Melia Zanzibar, responded to this review, December 29, 2012
Dear Guest

On behalf of Melia Zanzibar, I am delighted that you took your precious time out to review your stay with us. I was delighted to read that you found the location along with the staff, meal plans and service to have met your expectations and hope that you will contact our team, the moment you find yourself back in Zanzibar.

I am very pleased that you understood the creation of our Gabi Beach, our team are doing a great job to make it clean and secure all the time. Concerning the power cut, we experience this problem in the Island, but we have the generator which takes over in 8 seconds whenever the power goes.

I have shared your constructive feedback to the team, as it is through guest’s feedback that we are better able to see what our strengths are as well as what we need to improve on. Once again am extremely appreciative of your review.

Yours in Hospitality
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Additional Information about Melia Zanzibar

Address: P.O. Box 3140, Kiwengwa, Tanzania
Phone Number:
Location: Tanzania > Zanzibar Archipelago > Zanzibar > Kiwengwa
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Kiwengwa
#2 On the Beach Hotel in Kiwengwa
#2 Luxury Hotel in Kiwengwa
#2 Romantic Hotel in Kiwengwa
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Melia Zanzibar 5*
Number of rooms: 124
Official Description (provided by the hotel):
The Melia Hotel and Resort is the Zanzibar's leading international resort, situated on the north-east coast of the island. Melia Zanzibar is built on a 40 acre estate with a beautiful beach of pearlescent white sand lapped by warm ocean waters, 300 meters long, situated at the very end of the property to procure the perfect combination with nature. The resort is ringed by a natural coral reef, making bathing a relaxing and safe experience. The hotel is perfect destination for honeymoon or wedding vacations as well as meetings & incentives. ... more   less 
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Also Known As:
Melia Zanzibar Hotel Kiwengwa
Zamani Zanzibar Kempinski Kiwengwa
Melia Zanzibar Kiwengwa

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