I had picked this hotel based on Trip Advisor reviews and sent a request of reservation. Apparently, Mvuvi's reply was gone to my Spam folder and I didn't see any reply from them so I've decided to give a call. Carlo in Italy is handling reservation requests. I must say I've never seen such a lovely management, trying to help me in every way. He told me not to worry and that a room was reserved for me, then sent me the payment form, called me back to make sure I've received it. When I said I was going to return the form later as I was too busy he told me to take my time, that there was no rush for payment. However, when I thought Mvuvi's reply was too delayed I had decided not to risk and make a back up reservation in a resort which was my second best option. Apparently I wasn't allowed to cancel that initial reservation therefore I couldn't switch to Mvuvi and I forgot to call Mvuvi back to let them know about this. A few days later, they've called me with a shy voice saying that they hadn't received a payment from me and asked whether there was a problem. When I told I had actually booked elsewhere before Mvuvi and couldn't cancel it and I forgot to inform them, instead of being frustrated for holding my reservation for days they were still so polite and understanding and so shy for having called me. I felt the need to put a comment about this experience as I have been travelling all around the world, I've stayed in many expensive five-star hotels but I've never encountered such genuinely (not for marketing purposes) nice people.
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- Also Known As:
- Mvuvi Resort Zanzibar/Kiwengwa