We arrived to check in at the hotel after a stressful few days and a flight cancellation to get to Zanzibar. The hotel staff recognized this and went out of their way to allow us to get into the room early. We had a fabulous sea view room and it was spotlessly clean, flower petals placed on the bed (a nice touch) and a nice bathroom & great powerful shower & consistent hot water which is rare for Africa !!!
We were surprised that the food was so good. There was a wide selection for breakfast & lunch and a theme menu for dinner which changed every evening.
There were frequent power cuts in the evening but the hotel generators came on with in a minute or 2 with the minimum of inconvenience.
We found the hotel staff very friendly and helpful.
We did originally have a problem regarding our reservation but David the Operations Manager came and spoke to us & asked if we were enjoying our stay and that if we had any problems to contact him. He, on a number of occasions made sure we were enjoying our holiday and nothing was too much trouble and organized a private dinner for us on the beach without us asking for this.
I travel a great deal for work and stay in hotels all over the world. Believe me The Sultan Sands is great value for money with excellent, friendly staff, clean & very comfortable rooms and good food and would highly recommend it for your stay in Zanzibar.